Catalonia Donosti

We had an overall very good stay at Hotel Catalonia Donosti. The hotel itself feels a little dated in some areas, but it has some great features. The rooftop is definitely a highlight, with a lovely swimming pool, a nice bar and beautiful views from the top of the hill. The lift that takes you directly down towards the city is extremely convenient, and the location is very central for exploring San Sebastián. Unfortunately, we did have an issue with the hygiene of our room. The staff immediately offered us another room, which we declined as we only had one night left. What really impressed us was how they handled the situation afterwards. They compensated us with a complimentary massage and breakfast, which was an exceptionally thoughtful gesture. Problems can happen in any hotel, but how they are resolved says a lot about the level of service. In this case, the customer service was outstanding. The staff took our concern seriously, responded immediately and really made an effort to make things right. A special compliment to the team for handling the situation so professionally. The rooftop, views, central location and especially the excellent customer service made our stay a positive experience despite the issue with the room.

Our second time staying here and would happily return. Pros: very large comfortable rooms, excellent showers, the blackout curtains that keep your room dark, the rooftop pool/bar area. Efficient housekeeping services. Cons: pool area is small and can get crowded during busy times. Pool is small and not suitable for children playing there shouldn't be children allowed at the pool. I've never used the sauna/steam room as I don't wish to pay extra for these services. Location is good - not the best in San Sebastian but a 10 min walk to the bus station. Concha Beach is a short walk.

Great location, amazing breakfast options, great room (suite), quiet at nighttime. Nice little gym, great library area for working and reading. Pet friendly too so next time we may bring our dog. Walking distance 10 mins to beach and shopping and about 25 mins walk to the other beach with bigger waves. About 15 mins walk into the old town for excellent Pinto’s. Good and tough morning walk up the hill and around the castle (1 hour). Good morning breakfast service from Mbark- thank you!

Great 4 star Hotel, perfectly located for stroling around San Sebastian. Very clean!Private and Public lift convenient for access height of Hotel, that overlooks the whole town. Room Top bar and pool are a nice add on. Fine to areas to chill in between outings. Spa is a good small Spa. Massage was very good. Gym did the trick to keep basic habits going while away. Breakfast was on point, the egg man was good (I have see bad egg men). This is 4 star service people, great service! Nice staff! Would happily stay again and recommend. If looking for a Hotel in the area, I doubt you will do better at San Sebastian pricing.