Hotel Rumbao, A Tribute Portfolio Hotel

The hotel is undergoing a lot of construction. There should have been a larger call out that this hotel is being heavily worked on and that amenities would be affected when booking the room. The public spaces are in need of updates, so hopefully this construction addresses that. The entrance to the hotel is not abundantly clear. Check in is on the second floor, which you wouldn't know without getting into an elevator first. A way finding sign at the main entrance would solve this. Our room itself was updated and very nice! The view to the cruise port is beautiful, but be aware a lot of noise from the street below comes into your room. The location is very walkable to all the great things Old San Juan has to offer.

For a four star hotel, the fit and finish of the rooms was not good. In the bathroom, there are corners with excess caulking or mortar, the water pressure is not consistent, and the amenities seem like an afterthought. It seems there is a lot of renovation due to new ownership which shows there is potential for improvement. The best part is the location which is walking distance to everything in Old San Juan. The staff is very friendly and helpful.

Location is perfect if you are cruising but that is the best thing about hotel. We were not warned about property being under construction. First night by the time we got in by 9 there cafe was closed for food, no restaurant in hotel, no room service, we ended up going up the street to a Mexican restaurant for our first dinner in San Juan. Don’t get me started on construction! Scaffolding everywhere that you had to get luggage around, jackhammers at the crack of dawn! Maybe when done it will be great but the staff was rude and I was really unhappy for our two nights there!

The hotel is in good shape and in a great location. I had some perishables I brought with me thinking there would be a mini fridge. I had to call the front desk and mentioned that at least 2 out of the 5-6 ice machines were down and they offered to bring some ice. Instead they brought a mini fridge which was great. All the staff we interactee with was great. We did hear from another guest that their room had a strange smell in it and the linens in one of our rooms also had a not-so-nice smell. They have citrus-infused water by the front desk and rum punch which are always appreciated. The parking service changed to Central, which charge an arm and a leg (my old job contracted with Central and it was expensive too) and it's in a different building. It seemed like maintenance issues were taken care of fast. Very good location.