Magical weekend getaway! We loved the location by the airport and the pristine beach. They recognized my status and gave us a top floor room. Everyone seemed to go above and beyond. Antonio at the pool bar was a real standout. How nice to have a swimup bar and the vibes there were great! Antonio handled the crowd with professionalism even in stressful situations, smoothing things over when some people got rowdy. We tried the restaurant as well for dinner and the scallops were phenomenal. Casino was basic but very enjoyable with friendly dealers. We will be back!
Courtyard By Marriott Isla Verde Beach Resort
Address: 7012 Boca De Cangrejos AvenueAvailability
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Facilities
Reviews
Where High-Performance Teams Are Supported by High-Performance Service: We are a multi-million dollar company, and recently hosted an executive-level meeting at the Courtyard by Marriott Isla Verde Beach Resort, and the experience exceeded expectations in every respect. With less than 24 hours’ notice, the team executed flawlessly—demonstrating a level of responsiveness, professionalism, and coordination that is rarely seen, even among top-tier properties. From initial planning through on-site delivery, every detail was handled with precision and a clear understanding of executive expectations. The staff operated as a cohesive, highly capable team, ensuring a seamless experience across meeting logistics, accommodations, and guest services. Their ability to anticipate needs and adapt in real time was particularly impressive. The culinary experience was equally noteworthy—consistently high-quality, well-presented, and thoughtfully curated to support a demanding business agenda. Additionally, the property’s close proximity to the airport proved to be a significant advantage for a time-constrained executive group. This is a property that delivers far beyond its category. The combination of exceptional service, operational agility, and overall guest experience makes it well worth the travel time. I would confidently recommend this hotel for any high-level business engagement requiring speed, reliability, and excellence in execution.
The rooms are dirty and in need of repair. The rooms themselves aren't that comfortable, and are missing usual amenities from other hotels in this class like either a desk or a sofa/place to sit. The room sizes are also small for a place that bills itself as a resort. There is no sound proofing at all in the rooms. You will hear every word, step, slide, bump, flush, of anyone or anything around you or in the hallway. I think the design of the building might actually amplify some of the outdoor noise inside of the guest rooms. I hope you like the sound of jet engines spooling up as you try to sleep. The service is terrible here. The staff aren't attentive, or wanting to help. They like to give you an attitude, and think it's okay because of the construction. The staff attitude is echoed as okay by the management, so is it's not an issue with just bad staff but also leadership. Skip the restaurant inside, the food is terrible. I ordered one meal that took forever to arrive and it was cold, like someone had left it sitting on a counter for 20 minutes then decided maybe they should deliver it because I didn't leave yet. Marriott has really let their brand go. There's no way this is a 4 star hotel. It's more like a 2 star priced like a 4 star. I would not recommend this place for anything other than a quick stay for an overnight layover.
My husband, two children (10mo and 2.5 years), stayed here for 4 nights. I cannot say enough great things about this hotel! I was hesitant based on the reviews. But it was clean, beautiful, and extremely convenient with kids. The cafe on site was probably my favorite with two young kids but a family favorite was most definitely the pool. Everyone working there was extremely helpful and kind. My only feedback would be for someone to supervise the pool a little better. On our last day, there was a child who was unattended by their parent throwing rocks in the pool and overall acting pretty unsafe, to the point where I pulled my own child out.
The location is close to the airport. The beach is nice and not as crowded as some of the others. The hotel staff was not as nice as I’m used to being a very long Bonvoy member and using hotels frequently. They weren’t really rude but they didn’t care. When I arrived I ended up cleaning my room because it was dirty. I informed the front desk and they sent the cleaning crew but I had already used Clorox wipes to clean everything to include the floor. I asked if the linens were changed because the bed was very sloppy. The cleaner pulled the blankets back and said “see clean” so I said okay. She made the bed again and admitted to her manager that she did not fully clean the room. I was supposed to hear from a manager but never did. The front desk said I could move rooms but my teens were already unpacked and on the beach. The beach chair company had staff that only cared to help you if you flashed money in their face. Granted I did too but I wasn’t going to give them $100 to hold chairs in the front row for me. They were getting paid to hold seats so is going out super early still got us in the 2nd and 3rd rows. The pool staff were too busy to really deal with anything other than dropping food and moving on. The towel guy yelled at me when I asked for an extra towel. When I checked out I closed out my bill but when I got home I received a rude email from the front desk that I owed $160.00. I said that was odd considering I checked out and it should be comp because of my dirty room but to just charge my card on file, which they did. I don’t know if I would ever recommend this place to anyone. I know I won’t be returning. The hotel fees were $45 and $78 per day. Insane.
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