Availability
Description
Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Jose? This hotel has facilities measuring 22000 square feet (2044 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..
#Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Jose? This hotel has facilities measuring 22000 square feet (2044 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..
Optional fees: Fee for buffet breakfast: approximately CRC 15–21 for adults, and CRC 8–12 for children Airport shuttle fee: CRC 30000 per vehicle (roundtrip, maximum occupancy 4) Airport shuttle fee per child: CRC 30000 (roundtrip), (up to 12 years old) Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) Rollaway bed fee: CRC 20.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Pool access available from 6:00 AM to 6:00 PM. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Construction is underway at a neighboring building and there may be noise disturbance from the construction work. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Safe Travels (WTTC - Global). This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests should notify this property in advance of their anticipated arrival time for directions and instructions. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets, service animals welcome. House Rule: No smoking.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
Service, point blank. It seems that every employee gets a bi-Weekly class on courtesy, helpfulness, and giving their all to make every part of your stay meaningful. Suite was perfectly sized. The breakfast was decent... ill give up on that. But the helpfulness of the server on the pool porch was beyond reproach. Don't skip out on staying at this property.
Perfect location. Very nice hotel. Rooms very nice and comfortable. Breakfast buffet excellent. Alejandro Vargas at the buffet goes above and beyond to make sure everything is perfect during my breakfast. Thank you for having him as a part of your staff.
We dropped by the hotel lobby bar a few weeks ago looking to watch an NHL playoff hockey game, and our server Nancy was so kind to help us, and even resorted to using her personal Disney+ account to access it for us! Thank you so much Nancy, you are amazing! She took so much extra time, and her own personal expense, for a great experience for my two kids in particular. Unparalleled service, thank you to her and to the Crowne Plaza!
My first night at the Crowne Plaza La Sabana was satisfactory, though not without disappointment. Despite being an IHG member, no upgrade was offered — attributed to an event taking place at the hotel. The only complimentary gesture was two bottles of water; not so much as a small snack was included.
The following day, when I requested additional water, I was told that tap water in Costa Rica is potable. That may well be true — as it is in France, Italy, and many other developed countries — yet water is still routinely provided in those hotels. Guests traveling internationally cannot be expected to immediately adapt to a new water source, regardless of its safety.
The room itself did little to lift the experience. Dull and uninviting, it was not helped by tired brown carpeting that felt out of step with what a Crowne Plaza should offer. On a more positive note, the bed was genuinely comfortable, and the restaurant staff provided good, attentive service — bright spots in an otherwise underwhelming stay.
Overall, the experience left me feeling that this property operates with a minimal-effort approach toward IHG members — a standard well below what loyalty should reasonably expect.
While the rooms were nice, unfortunately we had a pretty negative experience at the Crowne Plaza due to the staff. We called to reserve this cocktail making class that is advertised all over the hotel on Tuesday in prep for us doing this class on Thursday night and were told we were good to go.
On Thursday, we went down to find the class and were suddenly told by the bar that the class was canceled after planning our night around the event. After asking why and not being given an answer even tho we specifically called to reserve our spots, we called the front desk and were told that no, the class was still going on and then transferred 4 times around the hotel until ultimately being told to call reception.
Reception said they’d have the manager call, but the manager naturally never did.
Ultimately, it really soured the experience at the hotel and it doesn’t seem like they “care” about guest experiences - or at least ours.
