W San Francisco

Usually I stay at whatever hotel is available as I travel extensively for work, get up super early and check in very late. It's been a while since I've stayed at a hotel that makes the place a destination. I could not wait to get back to the W Hotel in SF. The staff was very professional and friendly. Everyone remembered my name. The bath products were great! Normally I refrain from using hotel supplies hair products but I made an exception and it was well worth it. Staying at the W Hotel reminded me of why I enjoy what I do, it's not the work but the traveling and the experiences. Although the hotel was undergoing construction, it was not disruptive to my awesome experience. Signage was clear and everyone was helpful. What I enjoyed the most was sipping my morning coffee with a view of the sunrise outside my hotel window, seeing the city come to life. I had not realized how serene the moment was until my work day became hectic shortly thereafter. The staff, the management, and everyone who works at the W Hotel clearly takes pride in what they do. I do not believe that my experience would as been as spectacular without the high attention to detail.

The lobby is under construction and the hotel services are lacking. The room was ok, but not the most comfortable room I’ve ever stayed in. The shower was my least favorite part of the whole stay. It took me awhile to figure out how to get the overhead shower to work and the light went out while I was showering twice this week. Great location, but just not a super comfortable stay.

Such a special stay at this conveniently located, well-equipped and - most importantly - well-staffed San Francisco hotel. The hotel has spacious rooms and an energizing gym that I enjoyed using during my stay. Awesome bar on the second floor that even had a DJ spinning on a Tuesday night at a volume that still made the area conducive for conversation over cocktails. The highlight of my stay though was the service from the W's team members. The individual attention offered by Jay, Julian, Wo, and Clay made this stay memorable. All of these folks were helpful, attentive and friendly. With this stop being the last in the midst of a two-week travel schedule, this "home away from home" feeling was needed as these members treated me as a very important guest. Kudos to them and the W.

We stayed here for an event and found the experience to be average overall. Parts of the hotel appeared to be under renovation, and the temporary drapes and barriers made it feel somewhat unfinished and confusing to navigate. We booked a Studio Suite, but it felt quite small—many hotels would market a room of this size as a standard guest room rather than a suite. The windows were noticeably dirty, and the room itself felt plain and lacking warmth or character. On the positive side, the staff were pleasant, responsive, and helpful throughout our stay. While the location is convenient, there are several better hotel options in San Francisco at similar price points. Based on this experience, I would choose to stay elsewhere on a future visit.