Intercontinental San Francisco By Ihg

What may seem to be trivial is in fact one of the many things that makes the Intercontinental San Francisco Howard Street stand above its competitors in the hotel industry. Most hotels give you 1 or 2 complimentary bottles of water, usually at check-in. Here you not only get the “obligatory” complimentary bottles of water at check-in, but as many as you want throughout your stay. This “perk” is NOT AT ALL TRIVIAL!!! During my 5 day stay with the many exciting things to do and see around San Francisco I usually returned to the hotel not only exhausted but dehydrated and VERY THIRSTY! To be greeted by the bellman (Dorian and John are exceptional at their job as they have most of the answers to the many questions from travelers!) with SEVERAL BOTTLES OF WATER after each trip was SO APPRECIATED. Front desk attendants (Gina in particular) always greeted me with a smile and were very courteous and professional in addressing whatever needs I had. The food at the 888 Bistro restaurant near the lobby of the hotel did not disappoint. I had the 888 Burger, the Pulled Pork sandwich and the smoked salmon on bagel for various meals, all of which were incredibly delicious and filling. Waiters Sergio (what a WEALTH OF INFORMATION THIS GENTLEMAN IS!!!), Marco and Enrique were all exceptionally polite and professional and it was apparent they were experts in the restaurant hospitality industry. The lap pool was the longest uninterrupted swimming experience I have ever had at ANY hotel and the hot tub was perfect! The location of this hotel is perfect as it is within walking distance to many commuter stations (BART, trolley, train, etc.) as well as groceries (Target) and a 50’s diner (Mel’s Drive-in). To General Manager Frederick Kleisner II and your entire staff, KUDOS FOR PROVIDING SUCH AN EXCEPTIONAL TRULY CUSTOMER APPRECIATION EXPERIENCE TO YOUR GUESTS!!!

Absolutely love this hotel. I stay here around 20 nights a year. Rooms always clean and fresh. Restaurant serves up a great breakfast with amazing service (Thanks Luis!). The guys at the bell desk friendly and very helpful (Thanks Dorian and John)! Management is very understanding (one time I accidentally booked a very expensive room and they refunded me day of). Love the pool. Quality of the service makes this feel like a high-end boutique hotel. Much appreciate everything the entire staff does to make my stay great. I'll keep staying here again and again.

Very smooth check-in. We arrived early and were given a lovely room that had already been pre-arranged for us. Everyone was super helpful throughout our stay. The room was very clean with beautiful views over the city. The location is excellent, close to the metro, tram, and bus stops, and there’s even a Whole Foods just a few blocks away. The lounge on the 6th floor was nice with good wines and coffee (the food was okay). The real highlight though was the bed and pillows, we’ve never slept better! It was easily the best sleep of our entire trip. We’d definitely stay here again!

The location is much better and feel safer than the Union Squrare area. I was planning to move the hotel in uptown but I decided to extend stying in the Intercontinental IHG SOMA instead. May Khaing , the female staff in the front desk warmly welcomed me and kindly answered my many questions. She is always helpful and making my stay more comfortable. Manager Olivia and the staff Gina White consistently remembered every small request I made, communicated it clearly, and made sure it was taken care of. The cleaning lady is also nice. Also I like the soft bath robe here. But the Refrigerator was too DIRTY when I arrived , so I had to clean it myself. Th condition of drawers are good so that I actually using it for my clothes. Since I will be staying here for about 3 weeks ... I will see how things go.