Fairmont Heritage Place, Ghirardelli Square

The quality, the environment is all 5 stars! You don’t have to complain or ask for anything they really go above and beyond every little detail they’ve thought about it! They make everything so convenient it’s like they cater especially to people who are willing to pay for the best it’s an unspoken expectation everyone at this location is lovely, hard working and extremely welcoming. Will stop by in the future

Fairmont Ghirardelli Heritage Place is such a beautiful place with shops and restaurants overlooking San Francisco Bay including Alcatraz, Aquatic Park, and sometimes huge cargo ships. The valets here are so friendly and capable. This makes parking a breeze in and out and our luggage arrives quickly.

Ghirardelli Square is quite the busy tourist spot. But with so many shops, food, restaurants, and various souvenirs to choose from, why wouldn't it be? Tourists and visitors from all over the world have this as a must-see spot for the variety of staple products like pop-up stores and the all-famous Ghirardelli Chocolate Experience. Despite the crowds, the staff here are constantly busy but always polite and helpful to visitors, from what I've seen. We spent an easy 2+ hours exploring the square, and would recommend stopping by here!

We were traveling with our two adult sons and a girlfriend for a long weekend. In order for everyone to be comfortable I was considering 2 rooms at a regular hotel or a place like this that allowed us to have 2 bedrooms plus a pullout couch and 2 bathrooms. It allowed my son and his girlfriend as well as our other son options. It also allowed all of us to be together in the same location instead of two hotel rooms. Plenty of room and this place exceeded expectations. The hotel made sure one room had two twin beds and one room had a king bed. perfect for our situation. You can also get it organized as two bedrooms both with king beds. It was essentially a large apt with a hallway, large modern kitchen and washer and dryer. Bedrooms each had their own beautiful bathrooms. Both bedrooms and living room all had views of Alcatraz and Bay. Pay for the view. 1000% worth it. Staff was extremely friendly. What you would expect paying for a place like this. I still claim based on what we got for the price was better than getting two regular rooms at another hotel. Noise was not a factor. The location is fantastic. Walkable to everything. Safe. The rooftop space with firepit is lovely. We used it. They gave us a sweet San Fran Frame, a personal note and a disposable camera to take photos for our memories. They had Nespresso on kitchen counter. Wine fridge. Wine for sale at hotel. Free expresso and water in the lobby. Plenty of games to play in the lobby. I would highly recommend if you want a memorable, 5 star experience and have a family you want to have all together. We arrived at 9 am (long before the 4pm check in) They allowed us to store luggage and we explored the city--went across golden gate bridge, etc. and got in room about 3pm. I believe it was available to us about 1pm and they texted to let us know. The only possible room for improvements - I wish they had a light free breakfast and wish they had regular coffee in the lobby. We did see a mouse in Ghirardelli chocolate factory right below our hotel room. Not shocking as hotel is historic and doors are generally open, but seeing it head into rafters in ceilings made me a little leery regarding our room although we did not have issues in our room. We did quietly notify the Ghirardelli staff so they knew and we let the hotel know since mouse was at ceiling level of wall. They responded right away and let us know they would let maintenance/cleaning staff know. They took it seriously. I did not expect anything of it, but had hoped when we asked if we could have late check out that they could accommodate. Based on looking at bookings that night on their hotel site it looked like our room was not sold. They offered to allow us to stay from 11am an hour longer to 12pm, but would charge us $200 per hour from 12pm to 4pm or $800. That was disappointing. I had hoped a free late checkout to 2 or 3pm as our flight home was in the evening. Not a big deal, but for the price felt it was an accommodation they could have offered and really made our day. Something to think about:-). overall I give it a 9 out of 10 and highly recommend. Thank you to all the staff!