Holiday Inn Salzburg City By Ihg

⭐️ 1/5 Very disappointing experience. The reception staff were extremely unhelpful and unprofessional. I felt that I was treated unfairly as a tourist and was pressured to pay additional charges. One of the female receptionists caused unnecessary delays and complications, which resulted in me being late for my flight. This was extremely stressful and completely unacceptable. I strongly advise tourists to be very careful with this hotel and to confirm all charges before paying. I personally do not recommend staying here. My experience was extremely disappointing, and I regret choosing this hotel. I was not informed before making my reservation that the parking was subject to an additional fee. The receptionist asked me for my car’s license plate number, and when I asked why, she told me that it was simply a routine procedure for the parking. However, upon checkout, I was unexpectedly asked to pay €10 in parking fees. I was not informed about this charge in advance, and I do not understand why it was not clearly communicated before or during check-in. I personally do not recommend staying at this hotel. I am not looking for further communication or compensation; I simply wanted to share my honest experience. I sincerely hope the hotel management reviews the performance of the reception staff and ensures that they are more professional, transparent, and respectful when dealing with guests.

This hotel is not recommended at all. The staff is very unprofessional and the customer service is terrible. On check-in day, the service was extremely rude and unprofessional for no reason. Upon arrival, they told me the room wasn't ready yet and I waited. After waiting 40 minutes, I asked again, and they asked if I was checking in and asked for my information again (they hadn't even noted my previous arrival, unbelievable). Then they asked for my credit card, and I asked why. They said it was in case I left without paying... I told them I had already paid for my room when I made the reservation. Then they said it was for tourist taxes, and I offered to pay them in cash, which they refused. Then they raised their voices and said it was in case I broke something, and that they wouldn't pay for it. These changes in their explanations confused me and made me increasingly distrustful. I have never in my life received such unpleasant treatment at a reception desk without any justification. They refused to let me ask why they were demanding my credit card (I didn't trust them anymore, especially with this kind of treatment). They called the manager when they saw I wouldn't give them my card (since the reservation was already paid for). Instead of resolving the issue, she told me that if I didn't give them my card, they wouldn't give me the key to the room, a room that was already paid for. This was an unjustified use of coercion. Very unpleasant treatment of a customer at check-in for a hotel that's supposed to be 4 stars. Well, neither the staff nor the facilities are anything like 4 stars. At most, 2 stars. Of course, I filed a complaint with the Salzburg Tourist Information Office and with the hotel, a complaint that has never been answered by the hotel, which demonstrates their indifference towards their customers.

Overall, we had a good experience staying here. The rooms were very clean and spacious, though we were surprised to find there was no mini fridge in the room, which is usually standard for hotel rooms. Service was a mixed bag: the reception staff during check-in was not very friendly or welcoming, but the checkout staff made up for it by being very pleasant and helpful. As for extras, breakfast felt a bit expensive at €21 per person, and parking just outside the hotel was an additional €10 fee. Despite these minor issues, the comfortable and clean rooms made for a solid stay.

We had a wonderful stay at Holiday Inn Salzburg. The reception was very warm and welcoming, and the new manager was incredibly kind and went above and beyond to make sure we had a great experience. The room was clean, the bed was very comfortable, and the breakfast was absolutely delicious, with a great variety of options. We really enjoyed our stay and would happily come back!