Arcotel Castellani Salzburg

Considering the price of the rooms and standard of hotel, I did not appreciate the ‘self check in’ system. It was long winded, not straight forward if you had two rooms booked under the same reservation but they chose to muddle the details up so we had to work out what name went with what DOB etc. What happened to customer service? Check out was easier The suite rooms were amazing and we loved the beds and pillows. Immaculate, modern, comfortable, spacious, own balcony etc. parking was €20 per night (something like that).which we always detest given that we are staying at the hotel. Overall, a lovely venue that we would definitely recommend.

The hotel is really good with spacious rooms. Location wise it’s pretty well connected to the city with the bus station just 2 mins away from the hotel. The staff was really nice as well - special mention to Randhir who took good care of us during our stay there.

Rooms are newly renovated and very nice. Service seemed indifferent to requests. Breakfast was fine. Fitness center does not have 24 hour access and opens at 8am which is unacceptable to me.

Upon checking into Room 402 on August 17th, the air conditioning was out of order. A tall male receptionist at the front desk told me to simply open the window—while it was thundering, windy, and pouring rain outside. I truly appreciate his clever and practical advice; it really gave me a taste of how Austrians solve problems.🙃