Hotel Da Bahia By Wish

Room: 604 | A mixed experience The room is decent sized. It had twin beds, which were converted into a single queen on request (this could have been because of the host organisation not booking correctly). The change to a queen bed by joining the two beds was not perfect, but the effort is appreciated. I was told by the front desk that there was no other room to change with. The lighting was too dim in the evenings without outside light. There is no table lamp, and the wooden tabletops are black. No chair other than the office chair, so I had to sit on the bed to relax. My stay was 5 nights, so this was uncomfortable. The view overlooked the conference area roof and tall apartment buildings, so it was not great, and I had to keep the curtains closed. The room service food mixed up. I ordered white fish with vegetables and got white fish with plain rice. The basin water did not drain properly. As is usual with Brazil, ALL water bottles in the room are charged (here was R10 per 330 ml bottle). The hotel is centrally located. The staff and attendants were pleasant. It was a quiet, undisturbed stay. Linens are clean and shower water is hot. The breakfast has a lot of items, including a wide range of breads, juices, fruits, and local dishes. The breakfast area has nice outdoor seating. The Italian lobby restaurant is only open on some days. The menu is short, but the food is good.

We booked via Chase and it was not refundable. I now understand why. Unstrapment. This hotel is not worth $50 per night, let alone the $160 we paid. Musty smell, foggy windows, rusty lamps!!! Since when this is rated a 5-star hotel? We had to abandon our already paid 3 nights rather than feel super uncomfortable. Any upgrade was $200/night!!!

I came here to write a review about the Natin spa inside the hotel. I had an incredible foot massage therapy session with Emanuella* at Natin Spa. From the moment the session started, she made me feel completely relaxed and taken care of. Her technique is both intuitive and intentional. She really knows what she’s doing and takes pride in her service. In her care, I left feeling refreshed and restored. It wasn’t just a massage, it felt therapeutic and healing which I honestly did not expect. Highly recommend booking with Emanuella if you’re looking for a top tier experience. I definitely hope to book with her in the future! Unfortunately my room in the hotel was not the cleaniest but the front desk was helpful and got me into another room. However, both were dated and even the new room had small flies in the bathroom. Overall I don't regret my stay here. The breakfast buffet is phenomenal, the pool area is great, the staff were so friendly, and the location is prime. The owners just need to set a higher standard with cleanliness in the rooms with the cleaning staff and renovate some things in the rooms.

I had the pleasure of being assisted by Eva and Rafael, and I cannot speak highly enough of the professionalism and warmth they bring to their roles as receptionists. From the very first interaction, they were attentive, courteous, and genuinely eager to help. Their ability to balance efficiency with kindness made every encounter seamless and enjoyable. Eva impressed me with her calm demeanor and clear communication, ensuring that all my questions were answered thoroughly. Rafael complemented this with his proactive approach, anticipating needs before I even voiced them. Together, they created an atmosphere that was not only welcoming but also reassuring, which is exactly what you hope for when arriving at a front desk. Their teamwork, professionalism, and dedication to excellent service truly set them apart. Eva and Rafael are shining examples of how outstanding reception staff can elevate the entire customer experience. Paola at the pool bar was also amazing!!!!