Castillo Del Buen Amor

Edited: Thanks to the incredibly kind and understanding reply from the hotel, I have changed my rating from 1 star to 3 stars. I hope they will truly make the changes so that pet owners can also enjoy the standards other guests do! Original review: Definitely NOT 4 star hotel standard! It has taken me a while to post this review because I really wanted to include everything in it. We stayed at the Buen Amor for one night and honestly, if we hadn’t arrived later than expected due to illness, we would have left as soon as we arrived, to search for somewhere acceptable. The one only redeeming feature was the dinner, which was excellent and the breakfast had good variety too, although a lot of items were covered in flies. Here is the list of issues we faced as soon as we arrived: - Room damp/mould smell. - Black mould and infiltration obviously visible in many places. - Dust/pollen mountains in entrance of the room. - Every single towel humid/damp to touch. - Shower full of hair from previous guest. - Barely any plugs other than for the lights already plugged in. - Every footstep above the room can be heard like the ceiling is made out of plaster - unexpected when the walls seem so thick. - When we asked if we could change rooms due to the unbearable smell, we were told we would be charged if we move to a “suite” which smelled and looked exactly the same. Saw three other dungeon rooms - all with the same issue. - These rooms are a health hazard and should not be used, at least not in their current state! - Not truly dog friendly. Dogs not allowed in restaurant, only the “cafe” but the cafe is outside, so that’s misleading. It’s ok for some but not for others who become mosquito feasts eating outside in the evening. - Only these “dungeon” rooms are “dog friendly”, or, apparently two rooms on the ground floor, which the employee claimed were booked. I’m not sure which rooms those are, as we were told when booking, that dogs are only allowed in these dungeon rooms. - Dog bed and items “provided” were old, knackered and looked dirty. I would never let my dog sleep on it or touch any of it. Having a dog does not equal having no cleanliness standard, in fact we are pretty OCD with cleanliness. - White long dog hairs from previous guests all over the floor - ours is black with short fur, so it was obvious they did not come from our dog. - I had to ask for someone to help with our bags (I saw a trolley outside so thought it was something they offered). The woman at reception looked at me with big eyes and said with the least enthusiasm “if you need help, well I can help you”. Then the lovely British girl who was helping out for the summer, immediately and assertively said she will help. Had a great chat with her too! I would like to thank her for showing such kindness. - Constant low humming noise all night, very irritating in the silence. Stays on for 10mins or so, then goes off again and then back on. Not sure if it’s some sort of heat pump or smth located near the room, but it’s not pleasant at all. - Although aircon helped with the smell, we couldn’t keep it on at night because it was so loud due to being extremely old. I do not want to know when it was last checked or cleaned! - The restaurant was good, although service not the friendliest or warmest with us. Different entirely towards the Spanish speakers dining there that evening. - There’s a road next to the window of the room where a truck passes at 7am??! Noisy when you have your window open to get some form of fresh air. - Your reply to other reviewers stating there’s mould in the rooms, is to “assure them there isn’t any”. Well I have photographed it all. This is mould - as someone with asthmatic family members, I know what mould looks and smells like. The rooms are a health hazard and should be closed down. See all my photos.

Absolutely fabulous. Only stopped for one night while walking our Camino. Certainly worth the 3 kms deviation. This place is amazing. Staff are wonderful. The restaurant is superb. Only wish we had 2-3 nights. Highly recommend.

We stayed in the Castillo and we totally loved the experience. The Castillo is stunning and well maintenance. All the areas and rooms are very impressive, with art, and historic things to enjoy. The outside gardens and landscape are beautiful. The rooms are spacious, comfortable and well decorated. We had dinner and breakfast, the food was amazing. The staff was very friendly and they looked after all the details. They gave as a little tour around the castle. The hotel is also very child friendly. My son had also a welcome present that he enjoyed very much!. We will definitely come back

This is an absolute gem of a hotel, the building itself is incredibly well maintained and the room we had in the "dungeon" was very cozy and comfortable. We slept so well. We ate in the restaurant for dinner and the menu was varied, with options for half racions, so you can try more things. The food was delicious, and the care that was taken in preparing it, as well as the quality of the ingredients, really shone through. I wish I had space to try more dishes. The final flourish was one of the best breakfasts I have ever had anywhere in Spain, from the different bread options, to freshly baked pastries, different meats and cheeses, fresh fruits and yogurt, as well as hot dishes, jams and honey...I could go on and on. It was amazing. The staff are helpful and welcoming, the setting has a surreal aspect that is wonderful. It was a privilege to stay there and we hope to return.