Machu Picchu Entrance Ticket Official Circuits

I bought a 1B-circuit ticket on Viator, and they send me an email 4 days before the visit at Machu Picchu saying that there will give me a circuit 3 ticket. I could have bought it on the official website for Machu Picchu… and for less money… Was really disappointed and won’t recommand to buy tickets through this app.

Getting the tickets through the local travel agency was a nightmare. After buying circuit 2 we were given circuit 1 and then didn’t get the real tickets until the day before with terrible Communications

Tour company sucks. Will not answer phones. Respond to request to modify times . Terrible service! We had to find our meeting person after train ride because they were not there to greet us as scheduled. Sam the tour guide was great! I would never recommend this company. Then they called me for more money after tour. Ridiculous Joe Rothchild USA

I booked tickets to Machu Picchu through Viator. The tour operator that I was working with is Haku Travel. I bought the tickets through Viator because there were no tickets available through the Peruvian government ticket office but they were available through Viator. I was very concerned that I was getting scammed, but I didn't really have another option. In the end, everything was legit and went off without a hitch. I'm completely satisfied with my experience.

I was quite disappointed with the handling of our Machu Picchu entrance tickets. We originally booked a 1:00 p.m. entrance, but four days before our visit, we were suddenly told that they were trying to secure a 9:00 a.m. entrance instead. After that, it was difficult to get clear updates, and we eventually received confirmation that our entrance time would be 10:00 a.m. only the day before our visit. Even then, we were somehow only given tickets showing a 6:00 a.m. entrance time. Despite repeatedly asking for clarification, we did not receive the correct tickets until 10:00 a.m. on the day of our visit. The constant changes and lack of timely communication caused unnecessary stress, especially since this was an important part of our trip. I would have appreciated much clearer communication and more reliable ticket management.

We had an amazing time experiencing Machu Picchu with our group of 10 for the first time! William, our tour guide, was incredibly knowledgeable, helpful, and made the entire experience so much fun while educating us about the rich history and culture of Machu Picchu. He took great care of our group from start to finish and even recommended a fantastic spot for lunch afterward—which was absolutely amazing! We truly had a wonderful experience and highly recommend our friend William to anyone looking for a knowledgeable, friendly, and attentive guide. Thank you, William, for making our Machu Picchu experience so memorable! 🙌🏾❤️

William was very knowledgeable and made the experience, not only learning one but also fun. He was very thoughtful about the well being of members in the group and moved at our pace. I learnt a lot on this tour and would recommend William who represented Peru well

3B circuit was good to see in the village itself. A smaller version of the lower area. The 2 circuit gave a better overall, and the 1B circuit allows you to see a Birds Eye view of the entire complex. It was worth the time however, as there is so much to see.

I selected a machining circuit at a specific time, got a confirmation, a couple of days later they say it’s not available then provide a “less desirable circuit” option. Since I got my confirmation, I already started booking around it, so was too late for me to change my plans, I had no options (and they know it). Two days before hike they change the time on me, said they were only able to get me the 6am time slot. Not much I can do, but accept. (I also had another booking at machu pichu with a different operator, no issues, got the one I selected at the time and date that I wanted). Do not recommend this operator.

Didn't get what I paid for, had a ticket from Tripadvisor. Received a message from the supplier that the route was sold out. Had to then use a different route...

What a disappointment!! A once in a lifetime trip ruined by false advertising. I purchased circuit 1a for Machu Picchu. Haku travel wasn't able to provide me with a ticket for the circuit I purchased. When I reached out to them; I was informed there were "guaranteed availability" for that day and circuit for purchase. When they found out I booked online the availability was no longer available. This was a classic bait and switch tactic. If you don't want your trip to Machu Picchu ruined. Don't use this service!!

I bought my tickets to Machu Picchu 3 months in advance for circuit 2, I even contacted Viator to make sure i got circuit 2. 30 days before the trip they contacted me and said that they could only give me circuit 1. I was disappointed and upset. Our guide Edwin was so friendly and full of information. He picked us up at the train station on time, road with us on the bus to Machu Picchu and even helped me walk the slippery steps. He made the trip worth it.

William was an excellent guide at Machu Picchu. His explanations were detailed and engaging, helping us better understand the history and significance of the site. He was also very communicative and organized when it came to logistics, both the day before our visit and throughout the day itself. The team arranged our Machu Picchu entrance tickets on our behalf (they were sold out on the official site), which made the planning process much easier. Everything was clearly explained, and the entire experience felt seamless. We spent more than three hours exploring Machu Picchu with William. The atmosphere was truly next level, both awe-inspiring and deeply spiritual. While the site was certainly busy, it never felt overwhelming and remained very manageable throughout our visit. We really enjoyed our time with William and would happily recommend him to anyone looking for a knowledgeable and reliable guide at Machu Picchu.

I booked this tour because the company confirmed that I would have access to Circuit 2 at Machu Picchu. A few days before my visit, I was informed that Circuit 2 was no longer available and that only Circuit 3 could be guaranteed. This was very disappointing because Circuit 2 was the main reason I chose this company and paid a higher price than other options. Communication about the changes was not clear from the beginning, and I wish I had been informed earlier so I could have made a different decision.

This was an awful experience for us. I booked Circuit 2 tickets with a private guide back on 4/5/26 to visit Machu Picchu on 7/27/26 @ 8am. We received emails confirming we had tickets to Circuit 2. Then I got an email from the tour guide on 7/23/26 @ 9:09pm confirming us for Circuit 1. The guide stated that the Ministry of Culture is responsible for issuing the official tickets. When I finally received my tickets on 7/25/26 @ 8:27pm, I could see that the tickets for Machu Picchu weren't even purchase until 5/8/26 @ 7:24pm and of course Circuit 2 was sold out then. I was never notified that they changed my Circuit until 3 days before our visit, when it was too late to change anything because all tickets to all Circuits were sold out. We were also supposed to have a private guide, but our guide had 2 other people join our group. My daughter and I were very upset that we had to do Circuit 1 and did not get to walk around Circuit 2. The whole thing was very sad because we were led to believe for months that we had tickets to Circuit 2 due to the confirmation emails we had received, only to find out days before our visit that we couldn't see what we had booked and paid for months ago.

They cancelled our ticket not even s day before the Machu Picchu tour, meaning not only did we bot go, the train tickets were non-refundable at that point. Just book your tickets yourself

People often make visiting Machu Picchu sound much more complicated than it really is. It’s actually a straightforward trip. Getting there: * Fly to Lima, then take a nonstop flight to Cusco. There are around 20 nonstop flights every day, so finding a flight is usually easy. * From Cusco (Calle Pavitos), take a local shuttle to Ollantaytambo. The ride costs about 15–20 soles and takes approximately 1.5 to 2 hours. * From Ollantaytambo, take the train to Aguas Calientes. There are two train companies: PeruRail and Inca Rail. If you already have Machu Picchu tickets: Book your transportation and train in advance, and simply arrive in time for your scheduled entrance. If you do NOT have Machu Picchu tickets: Plan to stay at least two nights in Aguas Calientes. As soon as you get off the train, go directly to the Tourism Office. Every day, approximately 1,000 to 1,500 tickets are reserved for people purchasing them in person. That is exactly what we did. We arrived, went straight to the Tourism Office, and there was no line. We were able to buy tickets for the following day without any problems. Which circuit should you choose? If it’s your first visit, I highly recommend Circuit 2 (Classic Route). This is the route that includes the iconic panoramic viewpoints where you can take the famous postcard photos of Machu Picchu. I haven’t personally done the other circuits, but I’ve heard they’re also excellent. This is by far the simplest approach. If you don’t have advance tickets, don’t assume your trip is ruined—there is still a very good chance you’ll be able to visit Machu Picchu by purchasing your ticket in Aguas Calientes.

Manuel was an excellent guide. Very knowledgeable and clearly had a deep understanding of Andean culture that allowed me to have a deep and powerful understanding of Machu Picchu and its history. Couldn't have imagined doing it any other way. Manuel is very experienced and passionate as a man of the Andes himself. It was also very easy getting picked up from my hotel, and having bus transfer arranged. Gracias mi amigo! I had some communication issues with the tour company through which I booked on GetYourGuide (no issues with Manuel), but they were resolved and all was good in the end. That is the only reason for 4 and not 5 stars.

We had an amazing experience with William as our guide! He was knowledgeable, friendly and answered every question we had. The tour was well organised and he made the history of Machu Picchu really interesting. We even enjoyed pisco sours with him afterwards, which was a great way to end the day. He truly made it a William in a lifetime experience! 😄 Highly recommend.

It's a scam. DO NOT BOOK. We didn't get a confirmation or any Information about our booking. Couldn't reach the Operator. After we requested a refund because we were already in Peru and didn't have any Tickets they finally reached out to us. Only 12h before the trip. At this point we had already booked our own tickets. On the tickets we recieved from them we can See that they only purchased them after we requested the refund. And now we don't get our money back even though we couldn't do the trip on this short Notice and had to reorganise our whole stay in Peru because of it.

DO NOT BOOK!! We booked the tour a month in advance, so enough time for them to prepare. We only received payment confirmation from Viator but nobody from the agency reached out to us. Closer to the date of the your we tried reaching them via the platform and WhatsApp without success. Eventually we reached out to Viator, who also weren’t able to reach them, so they opened a refund request on our behalf. Eventually we decided to buy our own tickets and organise the trip ourselves, as the main reason to come to Peru was to see Machu Picchu and we didn’t want to miss out on that. Less than twelve hours before the tour date they saw the refund request and finally replied to us. They sent us the ticket and all the information but at that point it was way too late for us already. We also saw on the tickets that they had just bought them the day before, so they were lucky there were tickets for the circuit we had booked and the time we had booked. They are now refusing to refund us the money, as they say we could’ve made the tour and they organised everything in time. They were also telling Viator that they were in contact with us the whole time, which is not true. We also saw recent reviews of people to whom happened similar things and for some they weren’t even able to buy the tickets anymore, but the agency still doesn’t refund them.

Totally scam , booked 6 tickets for circut 2 including bus & guide for 239 USD per person. At the tour day , no communication regarding any tickets , waited for hours and guide is highly uneducated & 0 english expertise and biggest setback was tickets for the tour were fake and he asked us to lie or play around at check-in point.

Eliud is absolutely amazing from the detail of all his descriptions to being able to let us go at our own pace and not rush to even helping with some english for my father that isn’t fluent in spanish it truly felt less like a tour guide and more like going with a freind of family member that knows absolutely everything about machu picchu truly once in a lifetime experience and if possible you’ll wish you did it with eluid i also highly reccomend the walk up and down as it is truly a spectical My family ended up going 2 days busing up then walking down the first day and walking up then bussing down the second to get every kind of view haha Eliud es absolutamente increíble desde el detalle de todas sus descripciones hasta poder dejarnos ir a nuestro propio ritmo y no apresurarse incluso a ayudar con algo de inglés para mi padre que no habla español con fluidez, realmente se sintió menos como un guía turístico y más como ir con un amigo de un miembro de la familia que sabe absolutamente todo sobre Machu Picchu realmente una experiencia única en la vida y si es posible, desearías haberlo hecho con Eluid. También recomiendo encarecidamente el paseo arriba y abajo, ya que es realmente espectacular. Mi familia terminó yendo 2 días en autobús, luego caminando el primer día y caminando hacia arriba y luego bajando en autobús el segundo para obtener todo tipo de vista, jaja

I needed to book a last minute excursion to Machu Picchu. My husband and I came for a 3 week trip and I didn't realize that you needed to book Machu Picchu tickets months in advance. After looking at the government site or tickets are issued, I found it so difficult to navigate in order to just see what was available that might suit our needs. And, from what I can see 99.9% of the tickets were all sold out so it made it really difficult to find out what was still available. In desperation, I search the internet for Machu Picchu and found an option on TripAdvisors. I was a little nervous and skeptical to book at first, but the guide came through. It was entry only tickets, for the next day, and it worked out perfectly for our schedule. They communicated to me frequently to let me know what was going on with securing my tickets and then sent them promptly as promised. All in all it was a great experience and I'm so grateful that I got to see Machu Picchu while I was in Peru.

The tour was amazing. Haku Travels did a good job once the tour day arrived. However before that they were very poorly coordinated with multiple guides messaging and asking for the information. Also they don’t respond with clarity unless you push them. Perhaps it’s a language issue but overall the experience went well

Our guide, William, was incredible. He had such energy and passion for the history of Machu Picchu and the Inka culture. He provided facts about the culture, geography, geology, animals… everything! Our meeting time was 5:00am and he was there exactly on time. We communicated some in Spanish but his english is also excellent. We were so lucky to have William guide our tour.

Our guide Manuel was terrific and informative. Gave us great views and pics! We paid a little more than we would have liked for the tour but that’s because we wanted circuit 2. We booked 2 months in advance and nothing was available by any other method. Circuit 2 sells out many months in advance. Was well worth it in the end. Would def recommend to anyone.

The customer service department was extremely helpful. They took care of all the logistics by arranging my transportation and a guide. My driver, Fredy, was punctual, friendly, & knowledgeable. The tour guide inside Machu Picchu was nice too!

William was an amazing guide for Machu Picchu! Super knowledgeable, friendly, and made the whole experience so much more enjoyable. He explained the history in a really engaging way, answered all our questions, and made everything feel smooth and stress-free. You can tell he genuinely loves what he does. Highly recommend getting William as your guide—he made the trip so much better!

We had a WONDERFUL time and largely due to William, he’s a insanely charismatic guy and really make you feel like a part of his family just guiding you around his home. He doesn’t need to pull out a guide at any point he just simply knows the method around the whole machu picchu. We took circuit 3B but i truly know he knows every other circuit by the way he describes each detail. ABSOLUTE LEGEND.

My experience at machu picchu was unmatched it was phenomenal and it was purely because of william. This guy is an absolute legend and he’s super informative he never even needs to look up anything he just knows everything of the dome. He’s also a great guy to just get information about stuff in general about aguas calientes.

William was an amazing guide who was very informative and made the whole day go very smoothly. I would 100% recommend using him if you book a machu pichu tour. He’s a very smart and funny guy!

We did the Machu Picchu Circuit 2 tour. It went great! Manuel is an amazing guide, knows a lot of interesting facts, and is also great at taking pictures! Highly recommended!

I did circuit 2A with my tour guide named "Manuel". The whole 2 hrs tour was educational and interesting. Luckily, we have nice weather too and he took insta worthy pics of us for both my friends and I.

It was an amazing experience. 6 of us, 4 kids age 10 to 16. William did an incredible job keeping everyone interested and made it fun for the kids. We all have learned so much thanks to him. We are grateful for this one in a lifetime experience!

We booked 6 tickets for circuit 3B, this company (after many many back and forth messages) sent us tickets to circuit 1B. When I contacted them about their mistake they acknowledged the mistake and told us a guide would meet us at the entrance and our new tickets would be hand delivered. However when the “guide” arrived we were told if we wanted circuit 3B we had to enter like we were going to 1B and then pay him more money to get into the correct circuit! I refused to accept this as we had paid for circuit 3B; he got very flustered with me and started telling me his company only had 2 people, this was how things worked. *Meanwhile my 4 young children husband and I were standing in the pouring rain, 2 of us sick with a tummy bug…feeling awful! *I tried to talk to the entrance officials and even the police, no one could help, it was absolutely terrible!! Worst ever! *We had been at Machu Picchu since 9:30 am already, and had already done the circuit 1B that they were trying make us redo. I have never been so bummed or angry. The company “owner” told me he would refund my money, assuring me they were not scammers. So far, 5 days later no refund and of course they are not responding to my messages!! I have always trusted Viator, this experience changes that level of trust in them for me. Beware, there are scammers in Viator!!!

Lizbet was a very attentive and organized tour guide. She was able to answer all of our questions and gave us so great recommendation for our trip to Cuzco. Overall an amazing time!

I highly recommend the tour guide Manuel, we had a great tour

They charge double what the tickets are actually worth. They tell you that they have availability for certain times but when they send you the tickets they give you another time, even in the case of one of the circuits we had to go ourselves in person to the ministry of culture to buy them because they didn't have them.

It is worth it, the Tickets since we had everything booked and at the last minute we forgot to buy the tickets, Viator was reliable and transparent

The tickets were sent via WhatsApp 24h, so I had no problems, everything was fine as contracted, in this way I recommend the company.

An excellent experience, the guide was friendly and the tour of circuit 3 was well explained, he helped me take spectacular photos, my guide was William and a 10/10 highly recommended 🫡

Given that the evaluation is the acquisition of the official ticket, it was a disappointment. I paid expensive, more than 3 months in advance for Circuit 2. After charging a few times for the ticket, I am informed q would only have the circuit 1. I was warned so early, the option was to accept, not to lose the trains and the accommodation already booked. The location is amazing, the guide outsourced on Circuit 1 was great. But I could have bought at the same time and with the same service for circuit 1 much cheaper.

When I made the purchase was written circuit 2. Then I realized it wasn't exactly that circuit I had bought. The agency got circuit 3, which is also good. I received the ticket only 2 days before, with the time of entry, which made it difficult to organize the return to Machu pichu, having lost time of the trip, which could have been used to do other tours. The guide is the staff who took us from the train station to the bus were very attentive.

We bought the tickets months in advance for circuit 2 which is the largest contested, a day before changed to 1 without notice, and without asking if we would like. We bought the part of the bus ticket because it is quite confused the company voucher, then they said that they would refund, did not, do not respond and do not return, bad service!

Haku travel fulfilled everything in Machu Picchu

This has been by far the worst experience I had during my trip to Peru. I made the reservation with them in April. They contacted me 3 days before the reserved date to tell me that the circuit they had sold me was not available, so they communicated to me as great news that they had booked me one that I did not ask for. They took between 2 and 3 hours to respond and there was never a real intention to resolve things.

At the last moment, if it works, you have tickets. But they cost more than double what you pay at the ticket office. I didn't know that when I bought it😭 And at the ticket office, you can buy them the night before until 10 PM, and it's very accessible; paying double is a lot of money.

We booked a package through Tripadvisor to visit Machu Picchu, circuit 2, on Monday, June 22, for more than 900 dollars, but when we arrived at the park entrance, the tickets for the tour were for circuit 1. The Haku Travel agency scammed us and to this day we have no response.