Art Hotel Rotterdam

Some of the rooms are renovated, others are not. Be careful when booking as they use the pictures of both without clarifying anything and the difference can be stark. Pay special attention when they 'upgrade' you, as this can for example move you to an old family room, instead of the nicer renovated suite.

I booked this hotel through Booking.com for €55. When I arrived, I was told by the hotel that there had been an error with the price and that the room actually cost more. I was charged an additional €41. I only accepted to pay because I had just arrived, it was late, and I did not want to be left without a place to stay that night. The room was not properly clean. The bathroom had stains that appeared to be blood and urine, and the tiles were dirty. I asked for a refund about one hour after checking in, but unfortunately nothing was refunded or resolved. Instead, I was offered a bigger room, which I appreciated, although this did not address the refund I had requested. The new room was cleaner, although it was still not pristine. The bed was also very comfortable, which was definitely a positive. That said, the staff were genuinely polite. From the reception team to the cleaners, everyone I spoke to was friendly and helpful, and I appreciated being offered a different room. However, I would not consider this a 4-star hotel. Honestly, I am not even sure it meets the standard I would expect from a 3-star hotel. I appreciated their friendly attitude, but the pricing issue, the condition of the first room, and the overall experience were disappointing.

Booked with only one day in advance. The price was decent. The location is good , few stations away from the Centre and with easy access to Metro. The area is… just witnessed a live restrain and arrest of a young offender by the police. Maybe it was just an isolated incident. The staff was great, thank you! The room was fantastic, one of the best showers I’ve had, great bed, clean and nice smelling room. The annoying thing was the noise on the corridor which was constant, almost all night. The restaurant was ok, the breakfast was a bit underwhelming, not bad though! Overall it was a good stay at a decent price. Thank you!

Hotel was good location near the metro line/ station and conveniently within walking distance of shopping mall and other shops. Restaurants in the hotel was great too and lovely as well as lots of seating area in the reception. Some staff were very friendly and always on hand to assist. Although, they got one of our rooms requirements wrong, they quickly setup an alternative plus free upgrade.