Pullman Rotorua

5/5 Stars — Absolutely wonderful service, they found our precious bear! 🧸🖤 My family and I stayed in Room 906 recently and accidentally left a very special black stuffed teddy bear behind — a souvenir we bought from Skyline Rotorua, and my wife absolutely loves it. We were back in Auckland before we realised, and I felt terrible. 😔 I emailed Pullman Rotorua and within no time at all, they replied — THEY FOUND HIM!!! 🎉 The team went above and beyond, checked thoroughly, confirmed it was safe, and happily arranged to courier him back to us in Auckland. Their kindness, speed, and genuine care was absolutely amazing. 🥹 This is what true hospitality is all about — not just a great stay, but caring about the little things that matter to guests. The room was lovely, the staff were so friendly, and their lost property service is outstanding. Thank you so much Pullman Rotorua — you’ve made our family so happy! We will definitely be back! 🫶 Highly recommend! ⭐⭐⭐⭐⭐

We made a reservation of 4 rooms for our family but for us, it wasn’t a great start. When we arrived at the hotel, we had trouble finding a place to park, not even a slot at the pick-up/drop off area. We wanted to do valet parking, but because it was the Matariki weekend, there was no more slots for 3 of our cars. We found parking further away from the hotel, but too inconvenient for the family as there were many bags, there was no available luggage trolley also during that time. We were not happy about the cleanliness of some rooms. We noticed from two of our rooms used cotton buds and tissue in the small bin. One of the rooms had the shower floor already wet and stains still in the toilet bowl. The LED mirror light doesn’t work in one of our rooms. We also noticed the paper coasters for the glasses and mugs were old and dirty which is very unsanitary. But other than that, we enjoyed the rooms and the layout of some rooms are interesting and we had no problem with our sleep and comfort in the rooms. We were able to watch the Matariki drone show from our lake view window, which was the highlight of our stay. There were occasions when we called and asked for in-room amenities and milk and we were so impressed on how fast they answered the phone and how fast they delivered it to our room. However, there were times when amenities that we asked for were not delivered at all and we had to follow up and call again. Just for the milk bottles, I do feel like some bottles should be replaced with new ones as there were rust on the mouth of the bottle from the lids. We’ve stayed for 4 nights, and every time we asked housekeeping to make up our room, bed sheets and pillow cases are never refreshed even after we have left a written note daily on the bed. I have really bad skin allergies and the old bed sheets and pillow cases made my condition worse. We also noticed our used and dirty glasses were dried but there were smudges on them and were never polished, which seems like an old used towel was used to wipe it dry which is very unsanitary and made it look more dirtier. The food and beverage staff including the chefs were fantastic. They were very patient and helpful with us despite our family of 13 coming for lunch without making a reservation. Special mention to Lyka and Mandeep for taking care of our family each time we dined. They really made sure we were okay and made sure the kids, who have food allergies, are able to eat as well. The food was surprisingly great and flavours are very unique. My personal favourite order was the Harmony Pork Belly, which I ordered through room service and despite a busy night, chefs still managed to do great with the plating presentation; The best pork belly I ever had. As a family of 13, most of our kids are allergic to dairy. We asked for almond milk, which was delivered quickly. However, upon consumption of the almond milk, one of our kids felt very sick and vomiting, which we then came to the conclusion that the milk was spoiled. We’re hoping that this gets investigated so that the same situation can be prevented in the future for future guests. We were okay with our stay and needs were met, but based on our experience over-all, we’d rather look into other accomodation options if we’d come back to Rotorua.

I enjoyed my stay here. The room was nice. The staff were all friendly and helpful. Good blackout curtains. In winter the lakeside rooms get direct sun which was nice. The shower is a bit comical in size. They seem to have addressed earlier feedback about the open bathrooms by adding large glazed sliding doors floor to ceiling in front of the bathroom area which I think was a good solution.

As an Accor Platinum member, I have high expectations for service consistency, and the Pullman Rotorua delivered on every front. While I’ve always considered Indian hospitality to be the global gold standard, the team here truly challenged that belief with their warmth and proactive attitude. The Elite Experience: The recognition of status was seamless. The Executive Lounge offered a refined, intimate space to unwind, and the property went above and beyond by providing complimentary barista coffee from the restaurant throughout our stay—a high-touch gesture that made every morning feel premium. Service & Agility: What truly impressed me was the staff’s agility. No request was too complex; the team was always genuinely happy to accommodate us in the best possible way, making the entire stay feel bespoke. We truly felt like the only guests in the hotel. Location: The location is peerless. Situated right in the heart of the city, we were within easy walking distance to every major attraction, including the waterfront and the vibrant dining precinct at Eat Streat. It’s the perfect base for anyone wanting to explore Rotorua without needing to rely on a car for every outing. This is undoubtedly the premier address for a luxury stay in Rotorua.