SCAM! SCAM!! SCAM!!!!! Driver never showed at Port for our transfer to Hotel in Rome. Never received an email, call, text, WhatsApp message and I am fairly certain I won’t receive a refund as the email address to voice my concerns and request a refund comes back as an invalid email address. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!
No one arrived to pick us up at the train station as scheduled. The more frustrating piece is that no one responded to our WhatsApp nor email nor phone calls while we stood there waiting for 30 minutes. We have yet to hear back from the company on processing our refund, nevermind the additional cost of needing to procure other transportation!
I booked a transfer for a family of 10 from Roma Termini. The pickup was originally for Oct 31 but we requested to move it to Oct 30, and the company confirmed the change. I kept them updated on the train’s delays throughout the day, and they acknowledged every message — yet when the family arrived, there was no driver and no clear instructions. When I asked for help, they replied that the reservation was for the next day. Despite confirming the change, they left a family of ten stranded at the station. Extremely poor communication and reliability.
Worst customer service ever. Beware! Plus when there is a problem they do jot answer phone….only communication is through WhatsApp!! Booked airport pick up in Rome for my daughter traveling solo Gave ALL flight info, arrival times etc. No driver showed up at airport. When i contacted them, they did not pick up phone. They said that they did not have the pick up location/time and blame Viator!! POOR SERVICE as they had my reservation but supposedly no details. Ive been in service industry all my life and as a provider, if you get a reservation with missing information….it is not only your job but your responsibility to get it
I booked this drive from Rome to cruise ship terminal and it was cancelled but I rec’d no text. I do not frequently check email on vacation. It was cancelled due to be out of city limits. It would have been helpful if viator had told me weeks in advance.
Excellent service, our driver was absolutely fantastic!! Will definitely use this company again in the future.
It was fantastic day me and my friend Kava this tour was outstanding, and the beauty of the arctictuer inside of this palace it is fabulous.
Great experience. They were very flexible with our schedule and the driver was so helpful! Our bus to the train station was delayed and we were worried we would lose our reservation. We were able to easily connect with our Viator contact and they were very accommodating and understanding. Our driver even pointed out some of the sites as we were driving to our hotel in Rome.
Great communication and friendly service. Vehicles were clean and nice and the drivers were always helpful and courteous. When in Rome, I would definitely use them again!
We did eventually get to our location. Not the driver’s fault, but there were some road closures and the driver became very frustrated and kept telling us it was impossible to get to our hotel. I was a little concerned he was going to give up, but he powered through and got us to our hotel.
I would absolutely recommend this transfer to anyone. We were picked up at Roma Termini on time, the driver specified his location and helped carry all of our bags right into the hotel. He was kind, helpful, and so friendly. He even gave us recommendations on places to see, where to eat, and things to do. Highly recommend this transfer service.
Very responsive by email and WhatsApp. Driver was on time to pick us up from the train station and took us to our hotel. Van was clean and nice.
An excellent transport service, the right alternative to taxi service. Getting around the city with the service offered by this company saves you time and takes the stress out of Guide in the traffic of this immense city.
As an alternative to taxi service Recommendation to book the transfer service offered by this company to move in total comfort and safety within the city of Rome.
I booked this service to be taken to Termini station in Rome. I immediately found professionalism from the operate that collects reservations. The transport ended great, in a Mercedes sedan car. Recommendation to everyone.
Reliable and safe service to move around the city of Rome. Booking this service I found punctuality and courtesy. Thank you!
I often use the transfer service of this company to reach Roma Termini station. Recommendation to everyone because they are punctual and professional and it is not obvious to find such a reliable company in Rome.
Very punctual and professional. Comfortable vehicle. I recommend for cruise transfers between the port and the airport
Simple, fast and accurate booking. Service confirmation in a very short time. New and clean cars. Impeccable and punctual drivers. Three bookings made, two transfers already made and the Third party arriving. I can only express my satisfaction with the Service offered.
We booked the Rome Transfer Service and were very satisfied. Driver punctual and courteous.
Reserved and courteous. Along the way, in a traffic junction he extricated himself very well making us arrive on time.
Thank you for the Transfer Service you provided. I found myself very well for the kindness and professionalism of your staff and driver.
First time I use this Service, very convenient and smart driver. I will definitely use it in the future
Excellent experience and professionalism, clean vehicle and certainty of quality and punctuality of Service and no less top staff!
I booked the Chauffeur Service as a first time with this company and I was very satisfied. punctual and professional driver.
Best Service Ever Experienced! Highly recommended! Cars in perfect condition , friendliness, kindness and sympathy always and anyway!
Great transfer, professional driver and very friendly. Clean machine... In addition, the Company is pleasantly willing to solve any kind of inconvenience and meets any kind of request. Highly recommended
Impeccable Service,professional drivers.I would not change it with anyone else.Sodmette needs
Excellent Service , punctuality, friendliness, kindness, sympathy, professionalism, perfect and spotless vehicle
Competent and always kind, punctual and attentive to customer needs, the cars are always clean and strictly sanitizing. Would highly recommend
Service easy to book. Punctual, professional and really nice car (Mercedes). I am satisfied to have booked the Rental Service with driver. Mr. Celebrano is a great help. Thanks for everything
Impeccable Service, kindness, precision and punctuality. It was an impractical time, of a time heavy for everyone, given the emergency, yet they contacted me shortly before my arrival, and they were already waiting for me. When I return to Rome I will contact them again!
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