Shared Transfer From The Civitavecchia Port To Fiumicino Airport

Never showed up Have done other trips with Viator no issue Would recommend them for any other trips just not for port pick ups

Tour operator never showed up. No contact from tour operator. In process of requesting full refund from Viator for no-show. Could not reach tour operator directly in any way - messaging through Viator app was not responded to. Recommendation - book airport transfer through the cruise line.

Shuttle never picked us up. Canceled the day before. Had to search around for a transfer to airport. Very unprofessional

Easy and fast. The trip took about 45 to fifty mins . No fuss at all. The driver was as waiting w our names exactly where she had said

Viator confirmed activity, charged credit card, then emailed message activity was canceled due to lack of people. Then offered alternate activity with additional cost. They should have honored the initial contract or not confirm it

Be patient and know that the chat works and communications are excellent and timely. Pricing is very favorable and this is safe for a foreign traveler.

Prompt, efficient , friendly. would recommend. We were at airport in plenty of time for flight. He confirmed appointment and gave directions where to meet

I had booked and paid for a shared ride from the cruise port to the airport. The night before my booking I was informed that a shared ride was not available and I would have to pay 100 Euros more. I had no choice but to pay it or miss my flight.

The driver arrived early, & came looking for us in the crowd of passengers. The driver was support nice & extremely professional.

Our ship was scheduled to depart at 6:30 AM, and our driver arrived at 6:45 AM, holding a sign with our names, which made him easy to find. He was very friendly and kind. This was our first time using the Viator service, and I would rate it a perfect 10 out of 10. I highly recommend it for great service!

Very nice van Professional driver and very polite No cigarettes smell inside Took very good care with all my luggage bags I have never seen anyone this careful with luggage

Great experience with this transfer. Mannuel was in good communication and was patiently waiting for us when we disembarked. We were able to get off the ship a little early and he was very flexible as well.

We were left stranded at the port without a way to get to the airport. This is a port to airport transfer. I scheduled for 7:00 which was the earliest the boat could be cleared. The morning of the disembarkation I talked to the driver and let them know they were estimating anywhere between 7-7:15 to clear the boat. The boat was cleared at 7:15 and we were the third and fourth people off the boat. When I got down to the pickup area we were looking around for our driver and could not find him anywhere. I went to call him and found he left us at 7:19. There was not a single person off the boat and at the pickup point at 7:19. He left my family stranded. I tried chatting and calling him directly to get him to come back but he did not answer. The full story is that the company had overbooked him because he started chatting me at 6:18 am to see if I could get off early. That is not how it works at a cruise port. This was the most stressful and completely unnecessary situation he put us in. We had a morning flight out of Rome and were forced to get a taxi with 8 people in it for 75 euros a piece on top of what was paid to this transfer company. There is no mystery that passengers have to wait for clearance of the boat. He did not call me back or indicate prior that he was not going to stay. This was a complete scam. Viator also did not help one bit. They simply don’t help with getting refunds. I won’t use Viator ever again.

Clean and great services. He was also on time. Would definitely use them again. Used them from the cruise port to the airport.

The driver was about 15 minutes late, although he did send a message letting us know he would be a little late. Vehicle was large and clean and we felt very comfortable with our driver.

My experience with using Viator for transfers in Rome was terrible. My first transfer cancelled the night before leaving us scrambling to get to the port and this one resulted in us scrambling to find a taxi. I called multiple times to confirm pick up time and no one answered the numbers provided. I then sent a message through my booking and got s confirmation for 9 am pick up (we had to be off the ship at 9). Get off the ship and no transportation. Once again, did not answer my call but through the booking I messaged to find out what was going on and got a message from a different person pick up at 11. At that point we were off the ship with our luggage in the hot sun curb side so we looked for a taxi. When I called customer care after I returned home, I was told that since they sent a message that morning saying pick up was at 11, I would not get a refund. This added unnecessary stress to trying to get to the airport.