Enjoy an entry ticket to the well-renowned Castle and admire its significant Renaissance decorative paintings and majestic Statues. From its terrace, have a spectacular view across the city of Rome.
The Castel was great, terrific views and artifacts. Unfortunately booking service, LoveRome, was not. They never sent the official tickets to my email and we were scrambling to get them via the Viator Customer Chat. Thank You Adair for helping out us.
Stay away. Awful instructions, no response from the vendor. Impossible to make the audioguide work. So you are paying a premium to essentially get tickets. And Viator support is no better. Declined a partial refund be cause the vendor refused the refund. What a joke. Of course they wont refund because they take your money and not provide the guide. Stay away.
The information provided by the tour operator is very cumbersome to understand The numbers on the information downloaded do not correspond to the numbers in the exhibit Disappointing tour
Could have just as well booked this ourselves. The audio guide is bot easy to follow so we landed up just walking through the castle
Make sure you have the POP app and the audio downloaded, because it is almost impossible to download either without internet (which I didn’t think of, I tried using data which failed, so I didn’t have an audio guide). My only real complaint is that you need to check your SPAM inbox in your email. I spent half an hour trying to get my voucher validated until one of the Castel staff (NOT the Loving Rome support) was kind enough to direct me to someone who helped me find the ticket. Just make sure to very carefully examine the directions before you go. Otherwise the Castle is stunning!
The Castle was great however I paid for Audio Guides for all of us and when I arrived and showed my passes they told me that my voucher/ticket did not include audio guides so I had to pay $40 additional euros for audio guides for me and my family!!
The app was really helpful we took our tickets and we didnt wait a single minute in the que we also had an audioguide and it was really giving an extra to the experience
The tour did not pair with the app which I downloaded earlier. Previous tours appeared, but not this one so I was unable to hear anything and just walked through the castle reading the signs pretty disappointing. I would recommend only because of the site itself
The audio guide was better than others but a little more information and details would have helped. And I found it a little confusing at times trying to determine the order of the guide.
I booked and prepaid for tickets about 3 hours before the scheduled time…last minute for sure. I arrived at the venue about 30 minutes early and the description of where to meet was very confusing. There was no one from the tour group onsite and then I received an alert from the tour company 15 minutes before the tour that they could not issue tickets and had to cancel. I requested a refund but they said they couldn’t do it on my original payment method but could on a different card, PayPal or I would have to work with Viator. (Had to jump through hoops with Viator because tour group didn’t notify them of cancellation and am now forced to dispute charge on my credit card now.)
I booked this tour in the morning for an afternoon tour. There was no information on the website advertisement that a separate ticket would be sent via What's App rather than the traditional ticket dowload through Viator and that the access to the audio guide would be available for download on an app 24 hours after the purchase of the ticket. We arrived at the tour with no knowledge ahead of time about the What's App ticket (I needed to make a phone call to find out) and then upon entering we found out we could not get the app for the audio guide until 24 hours later. The cost of this Viator ticket through Love Rome was twice that of just showing up and buying a ticket on site which included the audio tour. I requested a refund but was refused. Please avoid this tour.
The site was fantastic, however the tour provider was poor. You have to jump through hoops to get the virtual tour started and once you get on the site it is poorly developed and difficult to navigate.
No representative showed. No tickets had to wait on line and buy new tickets.. probably wont get a refund
We had an absolutely wonderful visit to the Castel Sant’Angelo. The castle and museum is an incredible building with beautiful artworks, frescos on the walls, statues, models of what the castle looked like in its early days. The views from the top of the castle were spectacular. You could see all around Rome with awesome views of St Peter’s Basilica and the Vatican, bridges over the Tiber River and beautiful gardens below the castle. Well worth the price of the entry tickets.
A fantastic experience in a medieval castle. Thoroughly enjoyable and very informative. Our audio tour was great
There are a lot of stairs to complete the full tour. It’s broken up into segments so not horrible to do. Views are spectacular, many nice art pieces, good English explanations of the items, and well worth the price of admission.
All of the art tells a story. If you are a religious person this place is a must see. We suggest getting there early to avoid lines and they do accommodate to the handicap
Don’t book a tour go on your own, hardly a line to wait. Plus tour was very difficult to find tickets on line. Nobody from tour company on site to help, very frustrating.
This was a great place to visit. Nice to go at your own pace and see it all. The views from the castle were amazing. I would recommend this trip.
Unable to obtain tickets from apps or emails original emails stated tickets would be issued in person at meeting point,other people had the same issues with the same company
we enjoyed the castle, but probably didn't not need to buy 'skip the line' tickets through Viator. There was a small line outside, and this was when Rome was busy. Our directions were a bit confusing as to what to do when we got to the castle to check in. I had to call the tour operator who sent me the QR code to get in. This wasted 15 minutes, of which we could have been inside if we just waited in line.
The castle is absolutely beautiful! Great memories here as I proposed on the very top over looking Rome. I would definitely recommend spending an evening here
Purchased skip a line tickets for this venue the same morning as we planned to attend. We should have purchased tickets directly and saved 50%. There were no lines whatsoever and we walked right in upon arrival. I also thought I would receive a quiet box at the venue, but discovered I needed to download an app to my phone. Other than that the venue was great and worth the admission price.
Missed this tour which really upset me. I did get to go on the bridge which I was very glad for but would have enjoyed this tour.
Nobody was there to exchange the tickets...disorganized provider. Before You Go **Meeting Point Info: *Please be at the meeting point 15 minutes prior this activity. *To redeem the Entrance Ticket please exchange this E-voucher with our staff holding a Loving Rome Sign at the entrance of the Castle, exactly situated at Castel Sant’Angelo, Lungotevere Castello 50. "
A good do it yourself tour. Good for about an hour. Lots of stairs and steep climbs. Lovely cafe on the third level with great views. Also the rooftop has the best view of Rome.
Good service, the guide was waiting for me with the original ticket near the gate. Fast and rapid entry to the castle
Great visit but the app for self guided tour was substandard. It was confusing and only helped us 30% of the time. Get the “skip the line” option if you’re going.
We enjoyed the self-guided tour of the Castle but we had a little trouble accessing the tickets as the person who was assigned to provide us the tickets was not at the front of the castle. However, a phone call to the office solved the problem as the they sent them to me electronically. We lost a little time and could not access the headsets but we wondered through on our own and were amazed at the sights including the rooftop views. Interesting place to visit as it is a short walk from the Vatican.
Stress free visit to the attraction. The agent met us right at the attractions to provide instructions on the use of audio app and the tickets. Highly recommend this package.
The Castel is amazing! It was nice to explore the site at my leisure with the audio guide! I didn’t wait in line very long and the staff were very helpful! Highly recommend!
No one showed up to give us the tickets for this tour, so I had to call Viator to have the tickets emailed to me. There was no line in mid-March so there was no reason to pay extra for “skip-the-line”. I paid $24/ticket but the price at the gate was $16/ticket, so this was a scam. We overpaid and were refused a partial refund. I requested a partial refund from both Viator and the tour company, Loving Rome, but both denied the request. Do not book with Loving Rome, because they will not even show up or reply to messages. I do recommend going to see Castel Sant’Angelo as it is an historical castle that your family will enjoy seeing, but do not overpay like I did.
This is a self guided tour. You have to listen through your own phone ( must bring your own earbuds as not to disturb other guests and be able to share with your party). Was not totally prepared. Still enjoyed the skip the line option. Small and manageable on your own.
The guide was late. The app that he asked us to download for the audio guide to listen was terrible. It kept stopping and starting don't know if it was from lack of signal or not. The castle itself was great but had no idea audio for most of the tour.
We were the 1st 2 through the doors at 9am that was exciting.Very organised & helpful staff. Views amazing , will return & certainly recommend a visit.
I love the castle. It is so unique in its different uses through the ages. The roof at sunset is incredible. However, these sites seem to buy the tickets so I couldn’t buy directly from the castle, but had to buy tickets resale from viator at a substantial increase.
The skip the line tickets were great and the instructions about how to download the App to our phones and access the tour were clear and easy. Unfortunately the Audio App tour is not in the order in which you walk around the Castel which was very confusing. The first two sections are actually the last two areas that you walk through before exiting the Castel. It’s not until you are nearly at the center of the Castel that the Audio App lines up with what you are seeing. The audio itself is informative the tour organisers just need to spend a bit of time making sure it’s in the right order.
We went straight in no queues to wonder at your leisure some amazing views and history behind the castel only down fall is that the bar wasn't open so could have views and refreshments overlooking the front and no souvenir shop that I saw but amazing experience
Really cool and interesting castle both visually and historically! The views of the basilica were especially amazing from the top in addition to the rest of vatican city and rome! A little rainy that day (to no fault of anyones) so spent a little less time on the outer portions, but overall a great time!
Nice experience. Enjoy the self tour and to be able to go to all levels including the rooftop with the amazing views
Of all the wonderful things that we saw in Rome, this was the most disappointing. This isn’t due to anything in aviator’s control. The castle itself was very disappointing. I’m sure I’m also projecting my own frustration at just being pickpocketed, just before arrival. We had taken many precautions and still I lost my wallet. We had just came over from the Colosseum and so had our passports in the front carried fanny pack. At least the pickpockets didn’t take our passports.
Wow! Wow! Wow! What a construction and history. These Romans do not play. The art work in each room were jaw dropping. We went all the way to the top and the view was amazing. Cannot find the words to describe. You need to see for yourself. Beautiful and talking about well built. We did not have a personal your and we walked at our own pace. The tour operator was waiting outside the castle to give us our passes for access. Magnifico! Thanks Viator!
The tour was great. Especially for the cost. We forgot our head phones so we just winged it after the first half of the tour listening on the speaker of our phone. Def a great experience. Recommend to anyone.
We had an excellent time! It was very easy to find our tour guide - one of the employees at the front entrance pointed them out to us. We went over and we’re promptly shown how to download the tools we needed for the audio tour, handed our entry tickets, and walked right past the giant queue. We loved the freedom of being able to walk around at our own pace, while still having the audio guide to listen to, which also served as a great guide to let us know we didn’t miss anything. The artwork was amazing, the history was astounding, and views were spectacular from Angel’s Terrence. Would definitely recommend going on the tour — especially at sunset like we did!
Walked right in. No problems. Took longer than hour to get to top!! Than had to Leave to get to another site.
Your Viator contact did not show up at the Castel at 9:15 as promised. We assumed we had been tricked and had to buy new tickets inside. There was a person from another tour group who said she had not seen your representative yet.
Had a booking for specific time however was able to get in an hour beforehand. Downloaded the audio guide app as advised it was easy to navigate. A lot of uneven surfaces and steep stairs. Signs around direct you to next place but there are still people who go down stairs when it’s the exit!
Definitely not one of the more well-known historical sites, but it's worth a few hours!! Get the audio tour for understanding the history of the fort/monastery/prison!!
Went with my wife and had audio guides which were limited. There was enough info provided as we went through, however. The views of St. Peter's and Rome itself are simply astounding. We've visited the city many times, but never thought to go there. We're glad we did.
I didn't get to experience it. I was at the pick-up point and asked around and no one was there. Unfortunate experience, which I haven't had before with your company. I would have been in contact immediately with your company if it were a different type of tour, but this was anything extravagant. All is well
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