Rome Fiumicino Airport (Fco) To Rome City Hotels

Stefan was on time easy to communicate with and extremely well mannered . Stefan pointed out points of interest on the way into the city

Many taxi pickups. It may take a while to find your driver. Our driver had a professional sign that was hard to miss.

We advised driver we would be late. Driver did not wait even ONE minute after advising us DON'T PANIC!

Simone was outstanding. Communicated his time-line and location as we processed through customs and baggage pickup. Very professional and friendly.

Robby was a wonderful driver. Picked us up on time with name sign in hand. Helps with luggage to car. Made sure we were comfortable in van. Not too crazy of driving.

Due to circumstances beyond our control it took us just over an hour from the time the plane landed and we were able to get through customs and get our luggage. The driver left without even contacting us. Neither the vendor or Viator would issue us a refund.

Driver left us after waiting less than the advertised hour. Tried to get assistance for over an hour. Ended up getting an Uber.

The driver was professional and courteous. She drove us to our desired destination. Oxana was a safe driver.

I do not have a chance to get on the transportation. The flight was delayed to 11:55 arrival time in the morning. I called the driver and I explained to him when I reached the airport no one picked me up. They said I lost the money. I'm gonna call my bank that's is wrong,otherwise I could just pick up a taxi or a shuttle to my hotel and I would never recommend anybody to Viator and also the first driver that was supposed to pick me up is very rude unprofessional.

They kept track of our flight, which was delayed by an hour. The driver was in contact with me when we landed and met us and carried our bags to the car and was very professional and nice and friendly. I highly recommend using Viator.

The driver was prompt and friendly. We got to our destination on time with no hiccups. We will definitely use them again.

Our driver was great! When we didn't see each other at first, he stayed in communication with me so that I wasn't worried we weren't going to get picked up. Great job!

Terrible. They say they arrived when the plane landed and gave us exactly 60 minutes then left. They are based in Rome and should know. Large planes take time to unload. You have to get on a shuttle to the main immigration, lines for visitors was insane with many planes flying in at once. New immigration details and then pick up bags. We were about 10 minutes over time and they left. I called and texted. They knew we were in the airport. I got some from company and they told us to call Viator to reschedule another pickup. We called UBER. 5 minutes and 20% cheaper. We will use Viator but not for airport pickup.

Our driver was friendly, helpful and professional! Directions were clear and easy to follow. Driver tried contacting me through WhatApp and it did not work, but the company was very helpful assisting us so we could find him.

If Viator uses MyTransfers in Rome, DO NOT BOOK THIS. The driver did not show, Viator pushed me to MyTransfers for support, they were not helpful at all and at the last minute I was stuck looking for new ground transportation after a long international flight. I will use other services in the future for ground transportation, this was very disappointing.

Right on time and gave great directions on where to find them. Driver was polite and talked a little about Rome. I would recommend.

Wonderful way to start any trip! This is the second time I have been picked up from the airport by a Viator driver. The drivers have been on time and super nice.

They didn't pick us up at the airport we had to take a taxi to the hotel no one contacted us at all stay there about a hour before I called long distance to let them know

Our driver was amazing enjoyed our trip to the port . He was very informative answered all our questions .

Quick trip. The driver spoke minimal English but he was still very professional. I can’t wait to come back

Very professional! Very reliable. Claudio was a great driver .& very knowledgeable about Rome, Italy!

Make sure the driver has the correct address. Company gave the wrong address when they confirmed and I gave them the correct address several times but they never changed it. The driver did what he could and eventually got us to our hotel

Great driver and great communication! Highly recommend this as a way to get from the airport to your hotel.

It was a couple of blocks from the exit to where the vans had to park and the driver was helpful in assisting us with our luggage

No show, waited over an hour. No response to calls or messages to provider. Next day provider said the informed Viator they would be unable to make the pickup. I have applied fir a refund from Viator, but I imagine it will be a fight like last time we used Viator in Hawaii. You would think I would learn my lesson.

I entered the address we were to be dropped off in 2 different places and your company still sent our driver to the generic downtown Rome address. I was using the app to communicate, but no one on your side seemed to use it

The driver didn’t show and when we called we were told they didn’t have our reservation and to ask for a refund.

Booked this pick for me and my family, a day before arrival, I messaged on the Viator app and the number to contact the company, to let them know that our flight will be delayed and will arrive 2 hours later than originally planned, I did not get any response from the Viator app, their chat link and staff kept saying that their driver monitor’s the flight and that there should be no problem, I spoke to 3 different people with this company and said they will update the driver, on the day of our arrival, thanks to wifi, I get a message from the driver that he is outside the terminal, I messaged him that we are still on the air and that should be arriving about 2 and a half hours, He said he cannot wait and for me to contact the company, I told him that I did the previous day and that I was told that they would inform him. He said he has another pick up and to call the company. Though viator refunded my payment, It is still extremely inconvenient and unreliable and defeats the purpose of booking . Very disorganized company

Our flight was delayed by almost 3 hours and gentleman was waiting for us when we touched down in Rome. Wife also had broken foot from week prior and driver accommodated for us. Thank you,

Great ride. Polite driver, very professional. Knowledgeable and friendly. Mr. Joseph was a true gentleman and a pleasure to ride with.

The driver was friendly. We arrived safely and in a timely matter. We highly recommend and will use again.

We booked a private airport transport from FCO to Rome Hotels. We were traveling on an international flight that was given to the transport company. We arrived into FCO and had about an 1.5 hour passport line because we had a child under 13. The driver texted the max wait time was 1 hour and was leaving. No refund per the policy. Viator and the transportation carriers should know better. 1 hour waiting from flight landing is barely reasonable for domestic flights. You have to disembark the aircraft, walk through a terminal, baggage claim, find the limo pickup spot. The transportation company really shouldn’t start the clock until 30 minutes after landing or increase their wait time. They ask for flight information and should really be knowledgeable about the airport passport control and customs. I’ve had many car services that know this. I have to say this one almost seems to set you up to fail. Why did I book Viator? I selected to book through Viator for a safe knowledgeable transportation company that was economically priced by paying in advance. I also wanted to ensure I had a black van for the luggage. They failed on the knowledgeable and courtesy side. Black vans are also readily available through Uber. Uber was also nearly the exact same price day of. We got a great Uber driver that was extremely helpful and courteous.

Confirmed car and driver reservation through Viator. They subcontracted with “My Transfers”. Flight time and number provided. Was also given number of driver and subcontractor. Waited for 30 minutes and called driver with no answer, called company and was told “well you’ll need to take a taxi”. Again called driver and he said there was no booking. Finally he found our booking and picked us up after we waited over an hour. Called Viator to file a complaint. Now I’m worried they won’t have a car to get us from the cruise ship back to the airport on-time. Nothing gets better if we don’t share the truth.

Driver did not show to pick us up. I had to call to find out why. Driver had a minor accident, she said driver reported to them however Viator never reached out to us, so we had to get a cab. Ended up being cheaper than the transfer we hired. Viator did fully refund, however they should have reached out to us vs us standing waiting at the airport and then me calling to find out why when no one showed up.

Piero, our driver, was an absolute delight. He was courteous and polite, and greeted us at the airport on time to drive us to our hotel. I highly recommend the service for families.

I Cancelled my return trip to the airport as a result of my transfers attitudes and leaving me stranded on arrival in Italy (see earlier review). They are supposed to refund if you give 24 hours notice. Refund should be received within 10 days. I had to remind this outfit on more than one occasion to complete my refund. it took 25 days to process. Poor excuse for a taxi firm and to be avoided at all costs. Do yourself a favour and go to the taxi rank. More reliable and cost effective....

I will not be using My Transfer services in future owing to inflexible wait times. Driver disappeared from Rome airport after 1 hour and 2 mins. My flight was delayed and beyond my control with no flexibility displayed by this company. You think that they would keep an eye on the flight arrivals. An airport taxi or Uber is cheaper anyway so just do that. Will not refund and extremely bad attitude. Said it id their policy only to wait for an hour for your flight. Avoid Avoid Avoid.

They only give you one hour from when your flight lands to pick you up. They charge extra if you are late which seems to be a money grab as it takes time to get through customs and pick up luggage.

Luigi was awesome. So friendly. He met us and was communicating with me from the time the plane touched down until we met him at the Limo area.

The guide, Maria and the driver Claudio were EXCELLENT!! We could not have been more pleased with our experience. Maria’s knowledge and passion for the area we toured was above and beyond our expectations. Thank you both.

Great Driver on time and very Friendly. Highly Recommend did not speak English be was ok with everything

Our driver was friendly and communicated often. Pointed out some highlights along the way on our route. Would definitely use again

Unfortunately, our plane was delayed by 2.5 hrs. I informed both vendor & viator of the change. When we landed there was no transportation. Upon contacting vendor and viator they said there would be no car to pick us up. We ended up waiting on line for a taxi. I did put in a complaint and Viator did credit me for it. So, for that reason I will continue to use viator.

Riccardo was great and full of info on the trip including a great dinner tip. The experience was seamless and on point to what was described. He made contact with us and was exactly where he said he would be. An easy way to get a mid size group from the Airport to the City.

Limo pick up at fco airport. The entire experience was excellent from reservation to contact with driver upon arrival, to pickup in airport to drop off out our destination. Will us again

Airport could not find our luggage which was at the airport because we had air tags. We told driver we were having issues getting our luggage. After 3 hours he had to leave because his shift was over. That was completely understandable but I wish he could have offered a bit more assistance than take a taxi.

Nothing memorable, I set my trip for 6 up in advance, was told through the app about 2 week before we were to arrive that the the tour company couldn’t accommodate us due to not traveling to Civitavecchia and unfortunately I only check that communication a couple days before. We had to find another way to get to our destination at the last minute

Our driver never spoke more than 3 words to us. He had his earpiece in talking to someone on the phone the entire trip. Even when we asked a question he seemed annoyed and was very unresponsive.

Driver for Viator was waiting for us upon arrival with a sign with our name. Very accommodating and helpful with our questions on the way to the hotel.