Rome Fiumicino Airport (Fco) Private Departure Transfer From Rome City Hotels

Staff misinformed us about travel time to airport and time to make our flight. I tried to reschedule the 3 1/2 hr leeway to the flight for departure but received an email from Justina in Rome that the extra time was excessive and only required 1/2 hour to get to airport. The pick-up arrived late with a vehicle that didn’t start. We informed the driver of our flight time and he stated why was this pick-up scheduled so late???? We arrived at airport late causing great distress whereby I required a wheelchair to get me to the boarding gate. The flight was held for us and we were the last two people boarding the flight. This was tremendously stressful and embarrassing! Could have all been avoided if the staff used proper judgement and extended proper courtesy to change the pick -up time as we had requested the day before!

Great job! The driver was efficient , professional and easy to communicate with. The vehicle was clean and without odors. Very safe driver, well as safe as anyone in Italy!

Reliable service and careful driver. Driver was in communication prior to pickup and operated a very clean and comfortable vehicle.

Our driver was on time and got us to the airport and perfect timing everything was great the vehicle was plenty big enough for us and our luggage. My only comment would be that if you want to be at the airport earlier be sure you put your departure time earlier so that you can have earlier pick up time or pick up was at 6:36 for a 9:46 flight which was fine.

Excellent drive-nice large van with room for 8 passengers and luggage. Very pleasant driver that could converse well in English. Good confident driver. Thank you!

On the morning of our trip, we learned that we would miss our connection due to airline delays. We contacted the provider to change our pick up as we were going to arrive 3 hours later. They would not change it and offered no refund. If this is their policy, I really can't understand why one wouldn't just use UBER?

Driver was prompt friendly and knew exactly where to drop us for our Hertz car rental pickup. Van was clean !

Both drivers we used fron Viator were very friendly & professional. Helped us with Bags as well. We felt safe even though the driving in Europe was not what we were use to.

Excellent service! Our driver Tristin was punctual, professional yet personable. It was a smooth worry free transfer.

Driver was 1 hr late to take us to the airport. We had requested to be picked up from hotel at 5:30 am. He came at 6:30 am. No prior confirmation, we didn't even know if he was going to show up at all. Fortunately we did get to the airport on time.

Driver did not pick us up! We had to hire a taxi. Our hotel called the provider to hear they were 2nd in line and the phone was never answered. We had to hire a taxi to the airport.

We had a really friendly driver; his vehicle was newer and clean; he called me 30 minutes before our scheduled time of 6:30 am, ans arrived 15 minutes early!

The driver was there ON TIME to pick us up at the hotel. Very friendly and nice. Loaded all the bags and took us right to where we needed at the right terminal. Thank you.

This is a scam! Official looking ticket no service provided Telephone numbers provided do not work. This is a complete scam do not waste your money. They take your cash, ignore you & then you have to go out of pocket again. We only just made our flight home and the transport cost us over 100 euros on top of the money stolen by TMTS. AVOID!

Superb service. We left for airport from hotel at 7am. Driver arrived early which was wonderful because I was worried about making our plane on time. I would use again!

I had requested a pickup at 8 a.m. for my flight leaving Rome at 11:35 a.m. I received an email a few days before my departure saying that the driver would pick me up at 9 a.m. I thought the driver knew something about the time to the airport that I didn’t know, so I was ready at 9 a.m. BIG MISTAKE! I made the plane just before they closed the doors. Please, give yourself at least three hours in that airport. The driver was courteous and helpful.

The drivers for both the trip there and back were good, but the problem arose when they were 1 hour and a half late arriving in Rome; we called the contact number twice under the name Mohamed, who turned out to be the boss and the driver who was supposed to come in the first place, but a very kind and flustered woman appeared, apparently fed up with this person (in case you hire the service and they give you the contact number with that name, your trip is off to a bad start), and he, without giving me any explanation, just answered me, you have to wait, and hung up the phone on me; I wanted to ask him what the problem was because inconveniences can always arise, but it was impossible. Coincidentally, another couple who was there also hired the same service and had the same problem, but they didn't even answer their phone. Having paid 155€, I think it is only right NOT TO RECOMMEND THIS COMPANY AT ALL.

Unfortunately, there was a misunderstanding in Rome, as guests from the same hotel ordered a taxi at the same time. Have mistakenly gotten into the wrong taxi and thus had to pay twice our journey! No information in advance what license plate number or exact name of the car. Driver was called and confirmed a cancellation. The agency doesn't think so and we didn't get any money back!