This company was very accommodating. Even when I needed to change my destination. They were friendly and I was able to add 2 friends to the rise for a very small fee. I’m grateful and do recommend this service.
The driver was on time. In fact, a few minutes early. He helped to bring the suitcases down the steps from our rooms. We arrived at the cruise terminal at our appointed time. The driver was pleasant during the trip.
A cab ride from our penzione in Rome to the cruise port would have been just as comfortable as this town car.
We used three transfers for 7 people. They were on time, friendly and safe. Our first one was from the airport in Rome to our Airbnb. Our second one was to the meeting point in Rome for our all-day private tour. Our third one was from our Airbnb to the cruise ship port. All three made our travels easier. We would use these services again in the future.
Had a great experience, Aldo was very nice and his vehicle was very clean. He got us from our hotel to our cruise port in very efficient timing.
Not strong in speaking English but could still communicate. Very nice guy. Very professional and prompt.
Dinner was on time, friendly and hot is too our destination ahead of time by knowing the route and some shortcuts.
Very easy we were picked up right outside our hotel and taken to the port. Our drive we very personable. His driving was excellent got us dropped off at the port gate for Oceania
excellent. great driver. very professional. nice guy. attentive. conversation was excellent and informative about rome. thank you
Professional and friendly super friendly driver on top.e for with cold water, helpful with luggage close to port
Very professional and such a smooth ride, I will always book a private transfer, less stress and enjoyable
Excellent experience. The driver was professional and friendly. The vehicle was excellent, and better than my personal car. We were running early and so requested if the driver could show up about 2 hours early. They had very good communication and had him there in less than 15 minutes. He also dropped us off at a different location at our request. So easy to work with and I will definitely use this service again.
Driver was on time and kind to my family. He waited a couple extra minutes for my husband to come back from getting food.
Fantastic service! Efficient, affordable and professional. Marco was timely and dropped us right in front of the ship. We were grateful to have made this choice over the train.
Great private transfer from hotel in Rome to cruise port. Our driver was on time and very nice. Would recommend.
Arrived on time. Husband felt he drove a little fast but i was fine mainly because I fell asleep. Overview was i definitely recommend.
Max was awesome! He picked us up in Roma central and drove the 7 of us to the port in no time! Very good driver and friendly!
It worked well.We were met at the hotel by the driver and he loaded our bags onto the van. The van was comfortable and the one hour drive was comfortable
Excellent service. Great communication and soon responses prior to the service date. Driver was professional and on time.
Tlhese people are scammers. I booked and paid for a minivan because my wife requires a wheelchair. They contacted the night before and said that due to my wife having a wheelchair I would need a minivan and in order to get I would have to pay the driver an additional 50 euros.
Excellent service from this company. We asked them to pick us up an hour ahead of scheduled and they were. Able to meet that request. We had a pick up at the hotel in Rome, which the driver arrive 15 minutes ahead of schedule. Pick up at the hotel was a breeze and easy ride to the cruise port. No issues. Very professional. Would use them again. Better than taking a taxi where you won’t know how much you’ll pay until you get there. Recommend the service.
Great transfer, driver was on time and was very helpful with family's luggage. Very friendly driver and was very professional.
NEVER AGAIN! Reserved transportation for five adults from Rome to the cruise port and they send a van that accommodates five passengers but can only hold two large suitcases in the back. You would think, five passengers, five suitcases with most likely five carryons yet I was told it was my fault for not conveying the number of suitcases so no refund. When do you have five passengers going to the cruise port and only have two suitcases, go figure.
Driver arrived at little early which was fine but we had arranged checkout from our hotel a bit later. Vehicle was upscale and the driver pointed out some interesting sites as we passed them. We arrived conveniently as the driver had a pass to get into the port. Only slight negative was the driver insisted that we provide a cash tip.
Perfect on time pickup at hotel. Perfect, safe ride to cruise ship port . Friendly, courteous driver. Excellent experience!
Driver never showed up and never communicated. Had to find another ride to port. Viator also could not get ahold of them.
I will admit we had a lot of luggage but we booked for 7 people. The van they sent had seating for 7 with the front seat. We willing to ride with luggage in the car but he said he could not because of Italian law. He was not helpful in providing any solutions, calling a taxi or any solutions. Very frustrating and driver was less than pleasant on the drive
The driver tried to change our pick up time to an hour later and we said no, that’s not what we booked. She was 15 mins late and had people in her car when she pulled up to get us. She made that family get out even though it wasn’t their hotel. It was not a good situation.
Excellent transfer, the driver was on time, professional and courteous. Highly recommend transfer service.
They left us at the hotel without a ride to the port, refused to reimburse us. Will never use them again
We had an excellent experience with this transport service. Thought I would leave a review because I depend on them in making my selections. Our service was prompt and professional. I can personally recommend this service.
Do not take a transfer thru Viator the driver was 20 minutes late and had a small car that could only carry two pieces of luggage and one passenger we asked if they could get a larger vehicle they said it would be impossible and left us in an alley in the center of Rome
Our driver was amazing!! He did an amazing job and told us about where we were and a little of where we were going!
Driver was excellent, very nice, and a very good driver. Our vehicle broke down on the way to the port and he called an Uber to come and get us to finish the trip to the port, they paid. We had left more than early enough as we always plan for “just in case” and still arrived more than early enough. We were only 20 min delayed due to this. Would still highly recommend.
I wouldn’t book again…ride & driver adequate…but not English speaking as stated it would be.. for the time it took, the many pick ups I would book something else for the ride to the airport..
Very good easy and comfortable Cases picked up Car spotless and a seamless transfer Air conditioned and water supplied
We were picked up way too early. Although the time was set for 7:00am, I asked to be picked up at 8:00am but wasn’t accommodated. Then the driver called me to tell me that she had already arrived at 6:30am. I told her that we were supposed to be picked up at 7:00am. She mentioned something about the traffic this and that and the sooner we left, the better. So i’m here in Rome not knowing where anything is so I went along to get along. The car again was very small and uncomfortable and could have used a wash. I paid close to $300 for another disappointing car SERVICE. Again people don’t be FOOLED by VIATOR telling you that you would be traveling in luxury because that is far from truth. It looks like they just call someone they know and ask if they could do them a favor. I purchased 3 cars for this trip and it cost me also $1,000 for the three cars. When I go on vacation, I try to treat myself SPECIAL BUT THIS EXPERIENCE WITH THESE CARS AND THE DRIVERS WAS VERY DISAPPOINTING. Anyway, the driver got her way and we arrived to the port so early that we were left outside the cruise terminal on a VERY COLD DAY freezing because the terminal wasn’t even opened to the public. Another VIATOR HORRIFYING EXPERIENCE!
The driver was courteous, friendly, and arrived ahead of time. The car was clean and spacious and we had no issues in our trip.
Arrived on time and did a great job getting is to the port. I would use this service again! Very clean and comfortable car.
Perfect way to travel between Rome Center and the cruise lines port. Easy, comfortable, and stress free. Grazie
On time, polite, friendly. Car clean and dropped us at the door where we needed to board. Recommend.
The driver showed up promptly, was courteous and drove us to the port without any problems. I would highly recommend this service.
Terrific experience! Well worth the cost to get from our hotel in Rome to the cruise ship port in such a timely and safe manner.
She was on time, kind and engaging. Clean vehicle. Early morning traffic was aggrivating at best and the driver navigated it with ease. Would highly recommend her again.
Our driver was fantastic! If I could choose the same driver for everything I certainly would! He was very courteous and understanding with certain issues we had going to the port.
Our driver was on time, friendly, drove safely, and the car was clean. It was a good deal, it would have costed the same to get two people to the port on a shuttle bus.
Our driver was early, took good care of us We had alot of luggage and he kindly took care of the lifting.
They were perfectly on time and patient even though we were slightly late. Driver was courteous and professional.
Alessandro was absolutely wonderful- very professional and service focused. The vehicle was very clean and comfortable. We arrived on time and he knew exactly where to take us. Thank you very much
Great driver who got us to the port on time and explained some of the sites on the way there, and the van fitted 7 of us
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