Do not book a limo from any airport with Viator!! Do not! The driver does not check if your plane is even one hour late. They left and would not come back to the Rome airport. We emailed and called once we got through passport control which is under construction and takes forever. Viator would not give me credit for the $98 they charged. Their driver did not ever send me a text or call. Our plane was 1 1/2 hours late. They blamed us. The limoandgo company and Viator are totally unreliable and do no trust them. I have used.Viator for years. I will never use them again. 5 emails later. No credit offered. Nothing. DO NOT USE any limo service through viator
About Activity
What's Included
Includes
- Private transportation
- Air-conditioned vehicle
Excludes
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
When you have an early arrival the private car is the best. It makes it easier to travel and not be tired or driving on the wrong side of th
Always a great experience with viator driver was excellent and it was the marathon in Rome all streets closed near our hotel but he found away excellent!
The driver did not show up. I called the number listed in Viator three times and left voicemails. I also messaged the operator two days prior to my arrival with flight details for pick up. I attempted to message the operator in the Viator app and still did not get a response. I recommend not using this service.
On time. At airport with a digital sign with your name on it…easy to find right outside of retrieving your luggage. Limited English. Beautiful clean car…Mercedes
Driver very pleasant with clean car. Unfortunately, we arrived during the Rome marathon with several road closures. So we had extra delay.
Make sure they understand what 4 suit cases and 2 carryon mean. When you try to fit this in a Mercedes sedan , it doesn't work. Also had to wait 10 minutes for the driver, our name was there on the sign but he was no where around. Had fit all of this in a car. It ended with a suitcase in the front seat. How would you rate this!
They did not show up at the Rome airport for our transfer and left us stranded. Ended up having to pay double to get to our hotel. Tried calling and texting and no response. Not the way to start our dream European vacation
No one reached out to confirm booking. Tried getting in contact with company multiple times through viator. Viator claims they need to have a 72 hour wait but my transportation was in less than a day and they said we’d requested a refund but the company has to reply. Really hesitant to book through viator again
Pick up from airport was super easy. Driver was waiting with a tablet with our name and it was super easy to read…in the designated area. It was our first time arriving in Rome so we did not know where the baggage area was nor where the driver would be. He was where “limo service” was located, even though it was listed as pick up would be at the airport. I had accidentally made reservations to Rome rather than the port and Viator caught my mistake. I was able to use Apple Pay to pay the difference which was great because I did not have enough Euros on hand. Great driver, immaculate car, sorry I didn’t learn the language before I came😢
Leonardo was excellent. He drove us from FCO to our hotel near the Vatican. It was raining and he escorted us with his umbrella to the hotel lobby before bringing our luggage in.
Flight was early but our driver was waiting and easy to locate. Ride was pleasant and delivered us directly to place we were staying.
Excellent transfer service! The driver was professional, courteous, and very helpful. He provided clear instructions on exactly where to meet him, which made things so much easier in a very busy airport. He was waiting for us when we arrived, and the entire experience was smooth and stress-free. Highly recommend!
It was terrible, we were left at the airport, driver stopped responding to my request from phone # 393465390718 to please help us, as we are in a "foreign land" and don't know what to do. I'm requesting a full refund and an apology!
Our driver was extremely friendly and on time. Communication via What's App was easy and timely. Highly recommend!
Driver was super friendly & nice. Communicated clearly and came to find us in the airport to bring to the vehicle. Helped with our luggage.
Great communication, friendly driver with great advice for activities. Good pricing as well thank you!
Fabio was our driver from the airport to the hotel. He made sure our ride was informative of what to do while visiting Rome as well as professional.
It was great, the young lady did a wonderful job! And she gave enough time to take pictures also. Very informative and she was extremely detailed. Also, given that there was so much traffic she was very careful.
This company cancelled on picking up my clients 14 hours before their arrival, despite the fact that I booked this transfer 8 MONTHS in advance AND confirmed details 8 days in advance for this pick up. When asked why they cancelled they responded that my clients (2 passengers) had too many bags (1 checked bag and 1 personal item each) and had no concern about the fact that I had to rebook with another company last minute for a more expensive rate. Completely unprofessional and unreliable.
Massimo was waiting in the limo pickup area. It was a pleasant and relaxing ride into the center city of Rome.
Professional, easy connection, awaiting in the terminal with a sign with our name on it. Had cold water waiting for us. Safely transferred to our location.
Masssimo was wonderful. He was friendly, punctual and very accommodating. Would use this service every time in Rome.
he had large tablet with my name on. easy to find. pulled my wife luggage on long walk to vehicle. had bottle water waiting for us. great service
The driver had my name clearly marked on a placard and was easy to find. We walk to the the car and he had us at the hotel in 30 minutes. Very professional!
Horrible experience, our transport made us walk about 20 minutes with our luggage. Complained about the amount of luggage we had. We were stuffed into a vehicle with some of our luggage on our laps.
The driver did not show up to pick us up for our ride. We had to find other transportation to our hotel from the airport. He called us when our plane landed, but I told him that we had not yet picked up our baggage. When I tried to call him back when we picked up our baggage, he did not answer our phone call and he was not there holding a sign to pick us up. We are very disappointed and want a refund.
Driver never showed up. Company never answered calls and text. After over 2 hours of trying to get in contact with them, ended up taking a taxi. DO NOT BOOK WITH THIS COMPANY!
Great way to get from the airport to the hotel. Our driver contacted me to let me know where he was waiting. After getting our bags we easily found him holding a sign with our name on it.
Driver never arrived at airport. Never answered phone calls. Service was a disgrace. We ended up taking an uber.
The pickup area at FCO is a little chaotic but our driver Alex made finding him a breeze! The ride to the hotel was smooth and comfortable.
Great communication. Instructions were clear and the driver was pleasant. No issues at all, and will book again because of this experience.
Excellent service, easy directions, great communication, prompt, helped w/luggage. Highly recommend.
Fast easy transfer! If you have the means- I’d take this over a train anyday! Clean, cool car that was very comfortable.
My credit card was charged, but when I gave my flight info there was no confirmation or rely to my messages We ended up waiting 1&1/2 hours in a line for a taxi Very disappointed Taxi was less costly €65 I have booked tours with them and no bad experience
Very professional. Was able to communicate via WhatsApp to find the driver in the airport. Clean comfortable car.
Waited 1.5 hours for someone to shut up for our hate in full private transfer. We tried numerous times to contact by Viator and anyone else, but no one responded. There was no assistance or help to be had. We were traveling with a disabled personally, who was in severe pain waiting that long. There was no response from Viator EVER no words or refund were sent to us. This way the worst experience we had in a foreign country. Very sad when you consider that we went to the trouble to have a private transfer so everyone would be taking care of it properly and no one showed up and no one called and we were left to find another transportation on our own.
We arrived at 1130pm. Eddie communicated with us before we reached customs and was a joy to see after a ling flight. He was helpful with luggage, friendly to talk to and became our unofficial first tour guide as we entered Rome at night. Glad I booked this.
A few minute walk to the van A little crowded for our party if 7 with luggage One had to sit up front
Our Driver was waiting with a sign for us when we arrived. Took our bags and were in the car on our way to the hotel quickly.
Driver was courteous and right on time to meet us on arrival. Was waiting in the inbound baggage area with our name.
Driver was easy to spot when we left baggage claim. He transported all the luggage to the van and had cold water for us for the ride.
Driver waited for us even though we were quite late. He made luggage fit even though we had a lot including a scooter
The driver was STOPPED BY THE POLICE , on his way to collect us .. he was 1.5 hours late What was he stopped ? Appalling
Driver was on time waiting for us in baggage claim. Great driver and made everything easy. Definitely use again
Good experience, nice car, but the driver didn’t help with our bags and we had to put them in the car ourselves because he couldn’t figure out how to make them fit in the trunk. It was only 3 bags all he had to do was think about a puzzle. Smooth ride in though.
Fabio was waiting for us on arrival and his car was excellent. The whole experience was seamless, much cheaper than the hotel limousine and infinitely better than a taxi. Highly recommended!
The driver never showed up or responded to my messages. The service was bad. I had to cancel and when I call I did not receive an answer or any e
Driver was not friendly. Not even a hello when we initially met at the airport. Not a good experience
Very professional. Nice ride,friendly driver. I always use Viator when booking transportation in Europe.
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