Unfortunately the experience using Samarcanda was not great. I booked the airport taxi transfers a few months in advance via the company’s website so I would not have to worry about it during our family holiday. When we arrived at the airport, we texted the number provided and the car arrived as described - the meeting point directions were a bit unclear so it did take longer to locate the driver. Nice, comfy, clean car. The return trip was the complete opposite. We never received any messages from the taxi company as we were told we should (eg message 15 minutes before taxi arrives) so we texted the number provided in case of problems. We were then told that they couldn’t help us as we had booked through the marketing team apparently. We were then told we had to book and pay for a new taxi to take us to the airport. The fee was much higher than the one I prepaid and I have had to basically pay for 3 taxi journeys for the 2 I needed. I was told I had to email the office and request a refund. When I did this, I received no correspondence back and had to chase the office via WhatsApp to be to.d the office was closed for 3 weeks and I would get a response then. Not a happy customer and not convinced I will get a refund :o(
About Activity
What's Included
Includes
- Private transportation
- Air-conditioned vehicle
Excludes
- Gratuities
Departure & Return
Departure Point
- From the arrivals, take the escalators or the elevator and climb to the Departures. Once you arrive at departures: if you leave Terminal 3 you must go left and stop at the end of the white bus shelter where there are yellow signs saying "Radio Taxi"; if you leave Terminal 1 you must go right and stop at the beginning of the white bus shelter where there are yellow signs saying "radio taxi".
Itinerary
If you need a taxi with platform, contact us first and enter the request in the trip notes.
Language Offered
Additional Info
Cancellation Policy
Reviews
We have a wheelchair user and they did their best to support us
Friendly and efficient. I felt very confident in getting to the airport on time
Awful experience trying to communicate with Holiday Extras and Samarcanda Radiotaxi the day before the return journey home. Automation sending me round in circles referencing it being the other company's issue to address. Both companies were unhelpful and blaming each other for the lack of help. Disappointing experience and spoiled the start of my wife’s 50th birthday. A conversation with a human would be helpful and would improve the focus on customer service.
Excelente reliable service. We highly recommend Smeraldo 10 Driver Luca He service us and we forgot a wallet in the car he was kind enough to bring it back in a timely manner since we need it to travel
My driver was early, polite, and did a great job driving me to the airport. Reserving the taxi the night before on the app was easy and straightforward. It was a perfect end to a beautiful trip!
We got picked up at fiumicino airport and taken to Palazxo Montemartini hotel near the station . 4 adults 4 suitcases. We got charged 240 euros for a 30 minute drive absolute rip off., don’t use these thieves.
We wanted to pre-book a ride to Fiumicino in the middle of the night and be sure that we would be picked up. Samarcanda had easy online booking and we got a clear confirmation so we could relax. We even got a whatsup message 15min before pickup with the assigned drivers name. Quick and smooth drive to the airport.
Arrived on time' waited for us while we went trough passport control and got our luggage. The driver was very helpful and gave some recommendations on restraunts.
We took the taxi from Fiumicino airport to our hotel in Rome. It was organised by Booking.com and everything went very smoothly. Someone met us and walked us to the taxi. Ambra 29 was a very good driver
There was no reception for us. No name board. Nothing. The lady from the company was rude, unhelpful and the taxi drivers were not ready. We had to walk from T1 to T3 to find her and then back to T1 for the taxi. It was very unprofessional and disorganized. I will NEVER use this service again.
Took taxi from airport to Rome, instructions were clear, taxi was on time, car was ok everything was good! Booking was through Bookings.com
Very professional and high-quality service. The vehicle arrived a few minutes early compared to what was agreed upon and allowed me to reach the airport even a few minutes ahead of time. Efficiency and friendliness, and I don't think one could ask for more. Definitely to be reused.
Izvrsna usluga, zahvala vozaču koji je torbicu zaboravljenu u taksiju dostavio u smještaj.
Every time we come up from Sicily, we have relied on the Taxi Samarcanda service for many years. Over time, they have become a real guarantee and a fundamental point of reference for us. It is a service that stands out from every point of view: reliability, kindness, extreme courtesy, and great flexibility, qualities that are never taken for granted and that really make the difference. A special round of applause goes to the drivers: always very professional, serious, and with constant attention and vigilance toward the people they transport. A heartfelt thank you goes to the customer relations manager, Ms. Elisa: a truly extraordinary person, with a big heart, ready to give us great help with unique availability and sensitivity. We recommend Samarcanda with our eyes closed to anyone looking not for a simple taxi, but for a safe, humane, and top-tier service. Heartfelt thanks for everything!
Rather accommodating, punctual, and friendly, with impeccable driving, I highly recommend it.
A punctual service, completely trustworthy, with a competitive price and in the hands of professionals in every aspect. I highly recommend it.
Service is always excellent, payments with cards without any problem, punctuality, courtesy... in short, Samarcanda is a reference point for those who travel often!
Perfect, as always... punctual, clean, professional.
Landed after midnight. I had already purchased the transfer online. I will send a WhatsApp after picking up the luggage. I receive an immediate response and a taxi is found in a minute. Punctual pick-up after just seven minutes. The taxi is very clean and truly comfortable (a brand new van) driven by Andrea, who is very kind, professional, and helpful. Samarcanda is a guarantee.
A few years ago they were number one, over time the quality of service has dropped, they have become more expensive, but they remain the only reliable ones.
Transfer to Fiumicino airport at 5h20 in the morning. Booked by phone, very nice car, courteous and punctual driver. Yeah, great. I have been using the Samarkand coop for at least 15 years.
Excellent service, fast and effective
Excellent service, in all respects!
For more than 10 years now I have chosen Samarkand for my travels in Rome. Clear price, friendly taxi drivers and tidy cars in addition to the fact that they always accepted the credit card. They're a guarantee to me.
Highly recommended! Booked and paid online the transfer from Ostia Antica to Fiumicino airport. The driver arrived on time, the car was clean and we were refunded the amount overpaid as illustrated in their conditions.
Punctual and reliable, great service taken many times. For both airport transfers and pick-up at home
Great service. On time at the time I indicated. Comfortable and clean car, friendly driver and great driver.
Impeccable service, always accurate and punctual. I often use the Taxi Samarcanda service to and from Fiumicino airport and I have a great time, no queues at the airport, just call and type “1” and in about 5 minutes you have your taxi. The rates are clear and have the friendly rate that sets a ceiling beyond which you do not go even if the taximeter indicates more.
Very comfortable!! Book and arrive in minutes. It is also possible to book for different days/times. Super comfortable
I have been turning to the Samarkand cooperative for years and have never been disappointed. Punctual, very kind and absolutely transparent on rates.
They recommended this website to transfer to Fiumicino airport and I can say that it gave me peace of mind and confidence (pick up time 4:00 am). Good Service, as a message arrives 15 minutes before the agreed time to reconfirm Service. All very well.
I have been using Samarcanda, especially to and from Fiumicino Airport, since always... or rather, since I concluded that it is the most reliable of the companies on Rome. That is, since the 1990s.
Expectations always confirmed. A must from the airport. The call system with whatsapp works great and you don't have to wait for the answer.
Punctual service with recent and clean car. Friendly driver. The booking was made through APP Samarcanda Plus with fast feedback on taxi availability. Some discomfort at the Pick-up point at the airport due to the number of cars waiting for customers, but it is not a problem attributable to Samarkand.
Excellent experience with Valerio (Ambra29), very kind and professional guy, big and comfortable car. He welcomed me at Fiumicino airport and took me to the center driving safely and adequately, also letting me make phone calls without the slightest disturbance. Excellent experience with Valerio (Ambra29), very nice and professional guy, big and comfortable car. He greeted me at Fiumicino airport and took me to the center driving safely and properly, even letting me make phone calls without the slightest disturbance.
Efficient and clean service. The taxi can be booked easily with the app to and from Fiumicino. Also at Fiumicino the pick up is at departures (convenient )
I often travel by Samarkand taxi to/from Fiumicino Airport. I book the taxi in advance and have always found availability, never delays and friendliness. Also from the airport maximum waiting time 7/8 minutes. Commendable service. However, I ask for a little more transparency on the friendly fare because I have sometimes had a variation of 2/3 euros on the same route. Thank you for your service, Recommendation!
Monday through Friday 9 am to 7 pm EST
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