Ciampino, Fiumicino Airport Or Civitavecchia Port Private Transfer To Rome

While our driver arrived on time for both pickups we scheduled, this is not a company I would recommend booking with. I pre-paid two trips and texted the whatsapp number the night before each to confirm our details and found out they had our pickup time wrong (not sure how as they had our flight information/ tracking). After texting and calling multiple times on different days to get responses, the communication in general was not friendly and offered poor customer service. For the price charged, I would have rather called a ride share option instead.

1st time using the service and was as expected can be recommended to all friends to use Viator services

Didn’t show up almost caused us to miss our flight we are absolutely furious. Never ise this company

This was a HORRIBLE experience for me and my family. The driver left us stranded and we had to find amother taxi to the airport !!! I was very dissapointed and upset !!! FIRST, I am in a forien country that I have never been to before trying to make an early flight from the pier after leaving the cruise boat. All of the other private taxi met their patrons on the pier outside the boat when they returned. VIATOR , im assuming didnt pay the fee to pick us up at the pier ( which the receipt states they would pick us up), prior to coming back to the pier, I had Royal Carribean call and speak to someone to find out where they were going to meet us the last day before docking. They were told right down on the pier in the private area ( that is what they releyed to us). There are 2 piers, 1 which is a 15 minute walk with luggage ouside of side of the loading pier area. This is the area where the cruise ship provides a compliment shuttle bus to the pier. Its a 8 to 9 minute ride. Its also the area where if the taxis did not pay the pier tax, they could not go pass. The 2nd pier is located right by the ship when you get off the boat where busses and taxi ( both private of non private) stand with your name on a sign. VIATOR never told me which pier, they just said at the pier. Now when I scheduled the pick up time days before we left, I scheduled the pick up time at 6 am because according to the ships schedule, we would dock at 5:30am. I was told that the driver would wait 1 hour and 15 minutes. WHEN ROYAL carribean called the day before , I was told that VIator had knowledge of when the ships returned, so if the ships were late. VIATOR had knowlege of it. ( everyone can see if the ships are docked because they are so large) The ship let us off at 6:45am. (Late) My family and I were running to the private taxi area to check for our names and if not there, we had to get the shuttle to the 2nd pier. A 15-20 minute walk with luggage . There were no shuttle bus waiting. I notice the driver trying to reach out to me before 6:45 through WHatsApp but i could not make a call because i didnt have international phone coverage. I finally asked a nice gentleman from Rome and he told me to take my phone off airplane mode. I did, and i was able to make the phone call through Whatsapp. By that time, a shuttle bus had just arrived and I was finally on it headed to the other side by the pier at 7:07am. I was on the phone with a woman explaining that i am headed to the other pier and to tell the driver we will be there in about 6 minutes because the shuttle just picked up. I was told that the driver is leaving now because he waited 1 hour. ( I stated again, that i am 5 minutes away from the second pier). The lady said he is leaving because I didnt answer the phone call. I told this person everything about the ship getting in late, the 2 piers, and not being able to make a phone call because my phone was in airplane mode ( which the cruise ships requires you to do). Still this women had no empathy of any kind. She kelp saying he waited 1 hour and 15 minutes. And thats not Viators problem. I finally said it has been 1 hour and 15 minutes, its only 7:07am, if he got the at 6 am. She kelp repeating its not their fault. I felt Scammed !! I prepaid for this transportation ( over $200 dollars) to ensure i get to the airport on time for an early flight. Im not sure why the lady couldnt asked the driver to turn around when he just left minutes before , even if it meant me paying alittle more. This one situation made my entire special trip to Rome horrible.. I was shocked at how the lady on the phone seemed not to care, even though I had already prepaid ( and that payment included gratuity).. it was stressfull and horrible !!! VIATOR DIDNT RENDER THE SERVICE I PREPAID FOR, and still stated I dont get a refund or anything.. its all my fault. Im very upset and dissapointed in Viator. We finally had to pay another taxi ( at $100 Euro) per person. Shame on Viator to treat thier customers like this and to think they deal with people and cruise ships often is a unthough of. It made me feel like they just wanted my money at any cost. SHAME SHAME SHAME ON VIATOR FOR TREATING US LIKE THAT !!! I WANT A REFUND !!!!!

He’s a very good and safe driver! He was very caring, met us at the gate, and carried our luggage……very nice

The driver was an hour and a half late. Then we are told to meet out of the terminal are and waiting on the street for that long. Totally unacceptable. He was a lunatic driver and drove like a nut case on the highway into Rome.

Our flight landed at 8:45 a.m., and by the time we got through passport control and customs, it was around 9:45 or 10:00 a.m. We got to the meeting point, but there was no driver in sight. I messaged them, and they scolded me, saying that our flight landed at 8:00 a.m. and that the driver had waited an hour. So they had the flight time wrong and THEY were EARLY. When I booked the ride, it asked for my flight # and that was all. When I told them they were mistaken, and that we had wasted no time getting to the meeting point, they stopped replying to my messages, so there we were. We'd been on a plane for 10 hours, and had booked a car so we didn't have to hassle with anything. We ended up standing in line for a taxi and missing our next appointment, costing us $850, not counting the $99 for the car that didn't show up, and $55 for a taxi. Never again.

Everything was perfect! Enrico, our driver, contacted us through WhatsApp and was waiting for us as we got off the cruise. It was a very comfortable ride and I would highly recommend this service. It takes the worry out of getting from the cruise port to the airport and is worth a little extra money.

Excellent service. Our driver called just as we exited the terminal and picked us up in less than 5 minutes. Excellent ride, beautiful car and our driver even walked us the last little bit he couldn’t drive right to our door!

Pick up time was exactly on time and the driver was excellent. Excellent service. Would absolutely use again.

Driver was very pleasant as well as helpful. On time and a comfortable ride. We will be using this service again during this trip as well as in the future.

Got picked up in a small car that could not fit our luggage and 3 people comfortably. We crammed in the whole trip.

Bought a return shuttle bus from ciampino to toma termini but they just cancelled the return ticket with no notification. I tried whatsapping them and calling them but no answer. Had to use another service at very last minute which was very stressful. Do not use them.

The guy left he didn’t wait for us while we were at custom. So the dispatch got us a regular taxi took about 30 min extra. Make sure to make sure they wait for you

I waited for driver for hrs and driver dispatcher was rude but Driver was very nice. Car was dirty too. I’ve text messages exchange with dispatcher. .

The car was not as advertised. I paid $97+ US for a taxi van whose meter ended up being $57 US. It made no sense. We could have just chartered the $50 flat rate airport taxi.

Anthony was eating for us upon arrival. The car was very nice and clean. Driver was helpful and polite. He did not speak English and we don’t speak Italian but used a translator app to say a few things to each other. He had a great sense of humor and made us feel comfortable.

Very good experience, everything as expected, our flight was late and driver waited for almost an hour but still very professional.

We had a confirmed Rome airport transfer to our hotel in central Rome with Viator for Sunday AM, 21 Apr. On Friday, 19 April, we received an email from the airline that our flight had been cancelled but that we had been rebooked and would now be arriving Rome Sunday PM. I sent 2 separate emails to Viator customer support, which according to their site is manned 24 hours a day, advising them of our time change and for them to adjust our pickup time accordingly. We received confirmation that our request was being looked at and an answer would be forthcoming in less than 24 hours. We boarded our flight Saturday April 20th and when we arrived in Frankfurt the morning of the 21st, we received texts from the shuttle driver who was at the Rome airport for the original timing. We replied to the driver that we had asked Viator to reschedule our pickup time to coincide with our new arrival Sunday pm. He texted back saying ‘sorry you have to rebook’ and we heard nothing further from him or the company. Upon arrival in Rome, we took a cab to the hotel at nearly half the cost of the Viator service. $133. gone due to no customer service by Viator. NEVER AGAIN…

Door to door service. Only complaint is there should be a better way to communicate the flight information. Driver was waiting too long for us and ended up having to have the dispatch call us (which cost international calling fees).

The ride from airport to Rome was good. It was nice knowing we had the car waiting for us and not have to deal with the train or taxi after our flight

He was professional And 30 minutes early, he was a funny and great to talk with. If we were ever back here again, we would love to have him.

The driver wasn't there, he arrived an hour later after various texts & phone calls. Terrible experience.

The company did not pick my 81 year old mother up with a sign and on time as requested at airport in Rome and as advertised on their description. I had confirmed 2 days before and allowed time for her to clear customs. I requested 10:30am pickup and though she was early she waited until 10:30 and no one arrived. She had to call the company and someone was dispatched and arrived 20 minutes later.

All the transportation to various locations was done by very professional drivers, who were quite courtesy and helpful with all of our trips in Italy. All of the vehicles were top notch and extremely clean. We would definitely use Viator for any transportation or tours in our future trips.

The driver was waiting for us in the airport with our name on a sign. He was friendly and assisted with our luggage. The only thing I did not like was the long walk to the car where the driver parked.

Driver was 1.5 hrs late and contact numbers provided but nobody would answer phone. Just received infrequent text messages. This is not up to Viator standards!!!

Driver arrived 25 minutes late. He did not say why and did not acknowledge his tardiness. We were very tired from a seven hour flight.

He was wonderful, made sure to take us exactly where we needed to go. He took us all the way to the shuttle bus

When I booked, I gave the address where I was staying inCivitevcihia When I got to the airport, there was no car. We waited 30 minutes back-and-forth with the driver. He states that I only pay for Rome not for Civitevhcia then they wanted to charge me for the fair which I’m going to dispute the charges at the credit card company it was a very bad experience. They waited 30 minutes to tell me they would then take me where I needed to go. At that point I had already found another driver and had to pay double.

Tour operator had children in background on call, very hard to hear & understand. Day of transport, no driver,. I called tour operator & then called her back. Driver had inoperable car. Then she called & said we had to share a ride or wait another hour. We finally agrred to share on a very tight van & driver tried to get more $$ out of us saying he was doing a favor & that we had only booked for 2 people & only paid $100 (neither was true). Asked for 50 euro more, then 30 euro more. We said no, we'd paid for 3 & had the paperwork to prove it. Most unsatisfactory experience ever from Viator.

The booking was totally unsatisfactory. We had a change in arrival due flight delays. I emailed the vendor the night before with the changes and requested that they acknowledge. No response was received. I tried to call using the number provided on the confrimation but it did not work. When I called Viator the following morning the representative said the car was at the airport for our original booking, there was nothing he could do and then hung up on me. This not what I expected from Viator. This is our second experience with Viator where the driver did not show up.

Our flight was delayed by 2 hours. Gave notice as soon as realized we were going to be delayed (prior to our flight leaving the states) Only contact was the assigned driver by Whats app. Their response was that we would have to cancel and rebook, paying again for the transfer. Never able to reach anyone else in company. We ended up getting an Uber when landed in Rome (which was quite easy and less expensive). Very poor service and a waste of money.

Used this company for rides from FCO to the city, and then from the city back to FCO. The way in was great, I booked well in advance, they confirmed well in advance, and the driver was waiting for us when we got there. On the way home, I booked 3 days in advance, never got confirmation, so I called them the night before to confirm pick up time. They texted me back, but had to ask for my pick up time, so they didn't have it. They then confirmed 9:30am pick up. The next morning they texted me at 9 that the driver was running late. Our 9:30 pick up time became 9:55, which worried me since we were catching a flight. Told the driver that we were flying United back to the US, and he dropped us off curb side b/w T1 and T3 with no further direction. We guessed and walked to T1, but then learned we had to be at T3 - more wasted time. Overall not the best experience on the way back.

The driver was excellent. He had a sign with our names and was waiting for us outside of the luggage area.. He took our luggage from the airport to his car and also brought our luggage to the entrance to the hotel. The car was clean and well maintained. This was the second time we used Viator and this limo service. If we fly into Rome again I would use this service again.

We are very unhappy with the service we booked. When we arrived at Rome airport and after collecting our baggage, we proceeded to the designated area where limo drivers wait with signs. Our driver with my name (Innocenti) card was nowhere to be found. We waited and waited until we gave up ans caught a taxi to our hotel. 20 mins later i received a text from them asking "where are you?" advising the driver had been there since 6pm. Our flight was 1 hr late from London. I sent a message advising we were late but we assumed the driver would have checked on that before heading to the airport. We texted back to advise we never saw any driver with my name despite waiting around for 15 mins. We assumed perhaps the driver had gone outside for a cigarette because we sis not see him despite walking back & forth amongst other drivers who were waiting for their customers with signs. We ended u catching a taxi to our hotel. The rude texts from them have continued this morning and its really been annoying on the first day of our Italian vacation!!! I would request a full refund please. Thank you Michelle Innocenti

Our driver Antonio was great and got us to our destination safely. Contacted me when i arrived and was waiting for me in the terminal.

Our driver (and I am so sorry I forgot his name), was EXCELLENT! His English was great! He was very cordial, welcoming, and informative about our arrival in Rome. Wish we could've booked him specifically for our return flight.

Disappointed that the driver was not available when we arrived in the limo waiting area. There were over 20 other drivers with signs but ours wasn't. He finally contacted us by phone, found us and then we had a fairly long walk to where his car was parked. Not sure if I would book another ride with this company.

Nice clean car. Good driving driver pick us up on time waiting for us at the terminal. He was good to carry our luggage and drove to hotel without any interruption.

Our driver was kind, prompt and ready to help us. He got us right to our hotel with a great ride. The car was clean and excellent experience.

I was absolutely dissatisfied with the trip from Civitavecchia to Rome after my cruise. The local dispatcher for this location was one of the most unhelpful and rude customer service representatives I have ever dealt with in all my years of traveling. I arrived to the location at 8:40am for a 9:00am reservation. They could not help me locate my driver and when I finally did, refused to transport me because I was “late”. They also said that their company did not transport solo travelers to Rome; the fact that I was a single traveler was not an issue when I made my reservation which cost in excess of $200. They left me stranded at the location. I cannot say again how unpleasant and rude the local dispatcher for this company was to me. Very unacceptable!

Driver very nice and helpful. Did not speak any English but didn’t seem to be a problem. Had a sign up so when we walked off the ship it was easy to find him. I’m so glad I did this through Viator

Getting to the shop on time! Our driver waited for us because our flight was delayed by 2 1/2 hours .

Plane was 45 minutes late. Took almost an hour to get through customs and baggage. By the time time we got to the pickup point the driver was gone. No clear information about who to call when it gets screwed up like that. After several attempts while standing in line for the taxi, was able to get someone to answer that knew what to do. Then the driver complained that I had paid only for a car and he had a minivan.

We had an almost trouble-free experience with the transfers to and from Rome to Civitavecchia port. First of all, credit to the taxi driver who had to wait 90 minutes for our delayed flight from Edinburgh. He was very understanding and friendly. There was no problem with the transfer two days later from Rome to Civitavecchia. Taxi arrived on time and got us to our destination with time to spare. The only hitch was the final transfer back to Fiumincino Airport. With less than 24 hours' notice, we were advised that our transfer was changed to a much later pickup time. This meant that we had a long wait outside the harbour terminal as all outgoing passengers had to vacate the premises. There was only limited outdoor seating. Luckily, the weather was decent as I would not have relished a 90 minute wait in the rain. However, overall, not a huge problem with the transfers

Mediterrian Cruise was fantastic. Had a wonderful time on the Norwegian Cruise ship Epic. Food was great, as was the staff and crew.

Our driver never showed up at the airport. Got a text message asking where we were, responded then called. Spoke with someone who then hung up on me. Called back and got the message center. Finally get another text saying car broke dow. Ridiculous

Nothing memorable except the search through the airport for the driver & discovering the Viator Car Service in Rome thinks a compact hatchback is the same as an S Class Mercedes which was advertised with a picture showing the Mercedes S Class