Basilica Of Saint Mary Major Audioguide And Optional Add-ons

It was great to visit this wonderful Basilica that houses masterpieces by Caravaggio and many others. Historical as it was the favorite church of the previous Pope. I booked an audio guide for 5.30pm and was surprised to be told that I needed to be finished and have the audio guide returned by 6.20pm at the latest. If it was clearer when booking that there are restrictions I would have booked earlier but nonetheless it was still a great experience and the staff were very friendly.

We initially planned to spend 1.5 hours in the Basillica and ended up there over 3 hours! There is so much to take in and the audio guide was very beneficial. Having a reservation is recommended although the instructions and process in approaching security was odd in that there was not a separate way in (the reservation line basically meets the non-reserve line in a way that is not managed). We also never met anyone to gain tickets or skip the line access. We were simply sent a ticket voucher via WhatsApp. We would suggest purchasing tickets to the optional areas.

This was a disappointment because we were not given the audiohead sets we paid for. The lady at the church portico where we were instructed to go did not provide them to us. I will contact my credit card company and Trip Advisor about the problem.

An unmitigated disaster from start to finish Met the tour guide (I think she said her name was Selina?) at 09.30 as arranged. We waited around for 15/20 minutes at the meeting place for late-comers! We eventually made it through security to the desk to get our audio guides. This was a very slow process - it seemed like our guide had never done this before! Once we got our audio equipment, she sent us upstairs to the first floor, where, she said, someone would meet us! Rubbish! There was no-one there and, of course, Selina had disappeared off the face of the earth! Museums on the first floor were of no particular interest to me - BUT there was no way to enter the basilica from there. The only way was via the exit (cordoned off with a barrier). Eventually I just opened the barrier and attached myself to another group of tourists who were entering the proper way through the Santa Porta!! The only real benefit of this tour was to enter via a shorter queue. The audio guide was very informative and did work very well. However, our 'guide' did not seem to know what she was doing and gave us incorrect information which led us on a 'wild goose chase'. Very disappointing!

Rather buy your own tickets and do the audiotour yourself. No assistance provided other than buying the tickets for us.

We were advised to meet by the fountain at 8.30. By 8.40 no one had arrived. I rang the contact number who tried to ring the local office but no answer. It was decided for a refund, which I’m currently waiting for so we missed the trip into the dome and the audio experience.

Great opportunity to experience St. Mary's on your own pace. The staff was great; I arrived and they made the extra effort to assure the I had the full experience. Good blend assisting and self-exploring of the Basilica.

Would highly recommend this tour. I was very satisfied with all the assistance from Touristation, the staff met me outside and helped me getting in. Thank you

Great tour of the Basilica, which was amazing! The tour guide was very friendly and knowledgeable about the Basilica’s history.

You don’t need to pay for a ticket …this did nothing for us. Long line etc maybe it was just the time of day (1600) and jubilee year

This has a lot of stairs so if you are handicapped this is not for you I wish there would have been more commentary on the bassica We basically walked up to the top for a view of the city There was very little we learned from it Not worth the money , the value was not there

The Basilica is beautiful. Unfortunately, no one was there to meet us for the tour. We asked in several places and spoke to a few people, and it was a wild goose chase. We ended up going inside the church and walking around, but we lacked the context of what we were looking at.

We had been to SM Maggiore before, but seeing the loggia and the roof with the domes was wonderful! The mosaics on the loggia must be viewed up close, and the roof affords views of the campanile and the city that you don’t get from below. There was a wait of about an hour between the visit to the crypt and the roof/loggia, so be aware you will have some time to pass (easily done in the church itself, but just to manage expectations).

Very nice visit, our guide Alessia speaks several languages, knows his subject very well and is very smiling and helpful.

Pinda very good service very friendly

We had booked a visit to the Basilica of Santa Maria Maggiore from your website, and on arrival we had quite a few setbacks: first of all the operator had a lot of difficulty exchanging our reservation for the actual tickets due to technical problems, delaying our entry to the Basilica by an hour. She also failed to get us audio guides (we paid €15 for those), and to make up for this inconvenience she provided us with tickets that included a visit to the balcony of the Basilica, but not audio guides (and this ticket would have cost €11). Too bad that, asking her where we should go to make the visit to the Basilica and then to the balcony, she pointed us to the entrance of the Basilica. But the entrance to the balcony was not the same as the Basilica, but an adjacent one, and we realized this too late. In fact we exceeded the initial time of the visit, and we had to wait a good half hour to finally do it. All in all the service today was poor, also because all these problems were suffered only by us, and not the other people who had booked the Basilica with your service

There were some mishaps with the tickets but thanks to the Pinda guide we solved everything and also visited the dome, thank you very much! If you go to Santa Maria Maggiore you hope to find her!

Alima has been great, the bonus did not burden me but she has made everything very easy. A 10 for her. That's how it's nice to travel with such professional people.

Great credit to the girl (maybe Claudia?) Who this morning at 9.30 (December 9, 2025) welcomed me, accompanied and well explained how to access the Basilica of Santa Maria Maggiore in Rome

Good service. They have treated us very well and good explanations. Giorgina was watching the whole time and has helped us a lot

We booked the visit and the chosen day and time Helietta attended us, a real professional from start to finish. 100% recommended.

A wonderful experience!I came to this wonderful basilica with the help of this serious and precise company..thank you so much ❤️

I'm a tourist we come to the jubilee of hope we buy the tikests in advance today August 26th we already meet Alexia very accomplished .thanks

Alexia is very friendly and welcoming to start this tour. We have already visited but this year we wanted to be accompanied

Unforgettable visit. Sacred place that tells a beautiful story of Our Lady Nossa guia Gabrirella muito atenciosa Beautiful view of Rome. We took a lot of pictures

Everything organized to perfection with tickets and audio guide for a beautiful visit, perfect to rediscover the basilica!