Reviews
Completely Inaccessible & Unprofessional — Avoid!!
We arrived to find the elevator broken and no staff on site — just a virtual check-in. Our room was five floors up, and with my partner’s medical condition, it was completely inaccessible. We were repeatedly told a technician was “on the way,” but no one showed up for hours. Only after contacting Booking.com did anyone take action. We had to book another hotel last-minute and were told a refund would be issued. It never was. This property is not accessible, not responsive, and not professionally managed. Would never stay here again. We went to The Social Hub instead, the experience was amazing!!!
Really quirky but cool room! Immaculately clean room, smelt clean every time on entry! Comfortable bed. Johnny was very helpful and always willing to offer advice and suggestions. Both restaurants he suggested we loved! Short walk from train station. Also a short 15 min walk through nice gardens to the Colesseum. Found google maps way over estimated walking times to places... perhaps we're just quick walkers! Would stay here again.
Super excited for our iWild stay!
+Very comfortable bed
+Cleanliness
+Design
+Bathroom & the extrenal shower
Wow what can I say.
A fantastic quirky little place with excellent staff and service.
Myself and my wife stayed here for 3 nights at we loved it.
First of all I want to address a few points that I read about before booking -
1. Is it hard to find..... the answer is no. If you have google maps on your phone you will find it no problem. There isn’t any big clear signage outside, just a little name tag at the side of the door. I think I’m this is probably because it is located in a common stairwell. A nice stairwell in a nice part of the city may I add.
2. The smell... this is a common problem throughout Rome and has nothing to do with the cleanliness of the hotel. You get over it after 5 minutes.
3. When you attempt be if after 3pm it’s all done through and intercom system which is actually very unique and part of the appeal. We never had any issues checking in.
4. The lift inside the stair is a small lift but is obviously very safe.
The staff that we met were all super friendly and helpful with one lady called Nanu even taking my number and phoning the bus transfer company for me and letting me know by text when we were expected to get picked up.( this went above and beyond her job)
Mary the 1st lady even helped us book the Vatican museums at a great price.
We stayed in the i I’ve and will reckoned to all family and friends- top hotel and top staff.
Good parts-centrally located near Termini-easy to make a transfer. Nice building with nearby cafes and things to do. Bed was comfortable, but on the floor. Bad parts-staff departs at 3 pm, so there is no accountability after that, we had extremely loud neighbors who were drinking all night, I used the lobby phone to call iRooms office and left a message because it was after hours. I tried contacting them via google messenger, no luck. The rooms have thin walls. It is a very small place. We had the iZen room with the grotto-it is not a real effective shower, more of a gimmick. Room was small. Would not go back.
