Hotel Torino

Honestly, the service was amazing! Anton was an absolute star throughout our stay and made sure we had everything we needed. We arrived late at night with no reservation, and he still went out of his way to help us and make us feel welcome. He really went above and beyond, and we couldn't have asked for better hospitality! Other than that, 10/10 value for money

Hotel Torino did exactly what I wanted it to - provide me with a comfortable room, easy location, decent wifi, and amazing price. While this is a 2-3 star hotel, the value proposition is good as long as you know how some of these older hotels function & offer. I booked the larger standard double room directly - there was a lot of contradictory information on Expedia & other sites in terms of the actual room size - and glad I did. They ended up giving me a corner room with 2 beds - one twin and then a larger queen (two twins pushed together) that worked out well.

The room is ok, but a little hot inside, maybe in the summer it’s imposible to sleep. The breakfast os terrible and limited, the staff is not kind. Don’t recomend it. Location it’s the only thing that is worthy.

We were part of a large group of travellers staying at this hotel. We were three to a room. The hotel itself looks decent in the lobby and the location is close enough to the city center. However, the reason for the low rating is the following: - the internet provided was inconsistent throughout the hotel. - four of us took the elevator up one evening and we were stuck in the elevator for 45 minutes with no air flow. It was very hot and there was no urgency from the hotel staff to fix the situation. We were lucky that people from our group continued to ask for help and prompt the hotel staff to call someone to fix the elevator. Eventually, we finally got someone to come and lift the elevator halfway up to a floor (we were between floors. When we pried the door open, we saw the wall). We had to be pulled out of the elevator one by one since the elevator was only halfway up the floor. Once we were out, many of us were in emotional distress. None of the hotel staff checked on us, asked if we were ok, or offered us water and we never received an apology. Two days later, other people in the hotel were pulled out of the elevator on the 7th floor because the elevator was stuck again. - our hotel door didn’t completely close. It appeared to have been previously crowbarred open so when we closed the door, you could push it open a bit and see into the room. - the hot water situation was bad. We had to leave our shower running for 20 minutes before there was hot water for the shower. No matter which way we turned the shower knob, the water was freezing cold. - the rooms smelt of mildew. I have a mold allergy and the entire time I was in this hotel, I had a very sore throat and runny nose. - in a room that people from our group were staying, the ceiling started to leak water. When they went to the front desk, they were given a new room but upon arriving there, the bed was slept in and the shower was recently used. Very inhospitable and unprofessional. - the sheets and mattresses were stained. - the rooms were crawling with silverfish. - upon arrival in another room from our group, they found used zyn in the sink. Overall, our experience at this hotel was very bad and there was no attempt from the hotel staff to support or reach out to us to help. I don’t understand how this hotel is considered a 4 star hotel. If you can, book elsewhere and save yourself the trouble of dealing with this hotel.