If you like being overwhelmed by cigarette and vape smoke (mostly from the front desk and other staff!) all day everyday at the front while waiting for friends or a cab, It’s the place for you. Carpets need upgrade. Front desk is not nice. We were greeted by a person who seemed jittery and was rushing and seemed annoyed to check us in. I softly said, “don’t rush for us” … he said “I’m not I’m rushing for me” as he pushed us on. No offer to bring our heavy bags. I could go on … no chance of returning. This is not a 4 star anything.
Hotel San Giovanni Roma
Address: Via Licia 7Availability
Description
Facilities
Reviews
Everything was good, we liked the hotel. But the reception staff is just awful. I'm talking about the woman with the short black haircut. An absolutely impolite, rude girl; just from her look it seems like she's not happy to see you at this hotel. What upset me most was that when paying tax, I was charged for the water that was replenished in the fridge, even though there was no information anywhere that it is not for free. When I was surprised, the girl rolled her eyes and said, "I'm really sorry about that, but you'll have to pay." Such behavior really ruins the impression of a hotel where we liked everything and everything was good except for her. The rooms are clean and new; I want to note that the kitchen staff was friendly and we really liked them. But I won't come back here again and won't recommend it to anyone, only because of such staff who greet you at the reception. Management, please pay attention to this, otherwise this lady will drive away all your clients.
Good location and helpful staff, but the hotel feels more like a 3-star than a 4-star property. Clean and adequate for sightseeing, but the rooms and amenities are fairly basic. Breakfast is not up to mark with only few options.
During my stay I got an electric Schock because the Socket was defect. The male receptionist at 19 o clock on May 23 told me unfriendly its not his problem as he is only working there, has no responsibilty and gave me a mail adress to complain. Never got an answer there...
This hotel was originally nice. However, the AC went out on 2 floors our second night and instead of trying to comfort the guests without AC they were blaming an unknown hotel guest for this problem. The staff refused any compensation and basically said sucks you didn’t have AC but not our problem. The woman at the reception was incredibly rude upon handling this and was annoyed we had asked for any sort of refund for how miserable we were. Would not recommend this hotel as they cannot handle unplanned or unexpected events and were rude. Not everyone, the man who works the reception desk at night was very kind.
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