Hilton Garden Inn Rome Claridge

Thieves! Due to a flight cancellation I was charged a cancellation fee of 150 Euro. It was charged to my company card. I requested a receipt and have yet to get it (15 days ago). I then asked to change the charge to my own card which they promptly provided a link to do so. I paid it immediately. I have still not received a credit for the wrong billing after (15 days). Hilton cannot get them to pay me back. They keep claiming it has to go through accounting despite multiple emails and calls to Hilton. Horrible! No one will answer the phone when I call. I only hope no one else has to deal with this Hilton.

Hilton Garden Inn Claridge, Rome — 2 stars, generously I wanted to love this place. I really did. But apparently "Diamond" status here just means the elevator remembers your floor. Every Hilton on the planet manages two bottles of water a day for Diamond members. Not this one. I guess management decided Rome's 600 public fountains were a suitable substitute. Nothing says luxury hospitality like directing guests to hydrate at the same spouts tourists have been drinking from since the Trevi crowds discovered TikTok. The room was small enough to negotiate the furniture placement personally. No upgrade offered, despite status that apparently exists only in theory at this property. Breakfast was the kind of mediocre that makes you grateful for gelato two blocks away. To be fair, the neighborhood is genuinely lovely. Which is the nicest thing I can say about a stay where the hotel did the absolute minimum and I did the walking, the water fetching, and apparently the room upgrading myself.

This was our second time at this amazing hotel!! Both times we were met with warmth and exceptional service. Everyone was a pleasure and helpful. Lorenzo is professional, efficient, and gave excellent recommendations for the area. He is a rare find in the hospitality industry. Went above and beyond. Nasir was extremely helpful and offered great assistance to an unusual request. We will definitely keep Hilton Garden Inn Claridge on our list for our return to Rome!! Thank you again for a pleasant visit!

We had a very pleasant stay at the Hilton Garden Inn Rome Claridge. Everything was comfortable and well organized, but we would especially like to thank the breakfast restaurant staff. A special mention goes to Martin, who stood out for his kindness and professionalism. His attention made our mornings even more enjoyable and set a great tone for the day. Thank you for the warm hospitality.