Grand Hotel Palace Rome

This hotel is barely a 4 star property, and it is definitely not a 5 star experience. While the lobby is beautiful, it completely lacks atmosphere and is not entertaining at all. The restaurant salon is also visually impressive and offers a decent breakfast buffet, though I certainly would not call it a great selection.The biggest issues were with the rooms and housekeeping. The guest rooms are quite small and showing clear signs of getting aged. Furthermore, room service was very low quality. The cleaning was not done properly, and basic refills were consistently neglected. For example, sometimes they only renewed a single paper cup instead of two, or they would just leave a couple of towels without replenishing the rest of the amenities.On a positive note, the staff members are nice and very polite. However, for a hotel claiming a 5-star status, they really could be much more helpful. It simply does not deliver the luxury experience, service, or attention to detail that you expect and pay for at this tier.If you like, I can translate this review into Italian for the local platform, or tweak specific phrases to better match your style.

We are extremely disappointed with our experience at the Grand Hotel Palace Rome. We stayed in Room 610 from 13–16 July during our honeymoon. After checking out, we realised we had accidentally left a Chanel handbag underneath the TV unit, along with three bags of clothing. We contacted the hotel less than 48 hours after our departure and repeatedly followed up by phone and email. The hotel was eventually able to return our three bags of clothing, which confirms that our belongings were left in the room. However, the Chanel handbag—which was purchased as a special gift for my partner during our honeymoon—has never been returned. What has been most disappointing is the lack of communication throughout the process. We made numerous attempts to contact the hotel and often received little to no response. Despite our repeated requests for a thorough investigation, we have been left without any satisfactory explanation as to what happened to the handbag. This situation has caused us significant stress and has overshadowed what should have been one of the happiest trips of our lives. We have had to pursue travel insurance and consider reporting the matter to the authorities because of the way it has been handled. We hope the hotel takes greater care with guests’ belongings in the future and improves its communication and lost property procedures. Unfortunately, based on our experience, we cannot recommend staying here.

This hotel was perfect for our week-long stay in Rome. The staff was fantastic. They went above and beyond to accommodate all of our needs. They welcomed both my children with age-appropriate gifts to help them acclimate to the new area and they were so overjoyed. I would definitely stay here again on my next vacation to Rome.

We had an excellent stay, the staff is so friendly and welcoming, they found out it was our anniversary, and left flutes of champaign and strawberrys in the room! The rooms were clean and comfortable, the room service was excellent. The location is great and the roof top resturant has a beautiful view, and livly atmosphere at night and a nice breakfast buffet in the morning. I would stay here again and recommend to others. It was the perfect end to our wonderful trip!