Rio De Janeiro: Private Minivan Transfer To/from Airport

Rio Carioca subcontracted our booking to another tour operator. There was no mini van for the 4 of us thaT we had paid for. they spoke no English and kept motioning for us to wait. We are elderly; had travelled all night and we waited over 1 hour expecting another car or minivan to arrive, THE 4 OF US WITH LUGGAGE COULD NOT FIT IN THE SUV. We finally took taxis. I asked Viator for a refund and they said the tour operator refused to refund us our money. Shame on VIATOR and shame on RIO CARIOCA.

The operator canceled the night before. Shocking service. I need a full refund and won't deal again with a unreliable company.

BEWARE FALSE ADVERTISING! They advertise a "private minivan transfer." The picture they advertise is a Sprinter van. I purposely selected this transfer because we are 2 adults with 6 suitcases and 2 backpacks. I TOLD them in advance how much luggage we had. They sent a small sedan (it was maybe a Renault Logan?). We were picked up 20 minutes late because we were looking for a minivan and didn't expect that the small sedan that was parked outside waiting was for us. We were charged $90 USD for a car the size of a small Uber, which would have been closer to $30 USD. We were SQUISHED. The driver was very nice and accommodating. It didn't seem to be his fault. He seemed surprised and upset, and he texted pictures of our luggage to his office. I have tried to make this right with the company but they are no longer responding to me.

It is very professional, a person greeted us with a banner at the airport and took us to our driver. the vehicle was nice and roomy to fit our luggage, the driver drove very well and arrived to the hotel in good time. Matheos was the driver who picked up us at the hotel to take us back to airport. he was very polite, he found us inside the hotel and help us with our suitcases. he also was a great driver and got to the airport with easy and on time. Everything was perfect the only reason i didn’t not give the 5 stars it is because I was expecting a bilingual driver to be able to talk and get some information. The driver were polite and friendly but we had the language barrier

No Shows! They agreed to meet us at the exit gate upon arrival but they weren't there. I tried calling the number provided but got no answer. I contacted the viator hotline and had them try to contact the tour company but they could not as well. I asked for a refund and inquiry into what went wrong. As of today, two months later, I have not received a reply. I cannot decide which is worse, being stood up in front of family and friends or paying 3x the market cost of ride from airport to apartment. The most it should cost is $30 by taxi. I'm not certain how much the mercedes would cost or how nice it would be but it seems outrageous. I've used viator in the past but never again. Their unwillingness to assist in this matter is surprising. Especially when they clearly are at fault.

The driver was a "no show". Even with the assistance of the Tourist Services desk at the Rio airport, the driver could not be located and did not respond to phone calls or text messages.

Easy to set up and they arrived on time and were very efficient. Highly recommend for airport pick ups and hotel to airport transportation. Very easy and safe

Pick.up was ok but they sent a vehicle smaller than the picture. We specified we had 3 huge suitcases and it barely fit. They had a hard time closing the trunk. I was afraid half the time that it would pop.open along the way.Driver also was quite reckless. Not the best driver that we have had in all the years of using Viator. He got us there in one piece and on time so that's good enough, I guess. He was helpful though in getting us a trolley to get into the airport.

We went to the location we were told we would be picked up from and there was nothing there. So I needed to message the company just to find out where we really were supposed to be picked up. After I sent the picture up where we were the guy showed up and we were on our way. He was very personable and the car was very comfortable.

Excellent service...Drivers and airport greeter were professional and friendly would recommend to anyone looking for a driver.

Bruna and her crew were no shows! On top of being a no show I found out that I paid three times as much, $90 each way, what it cost for this trip $30. When I arrived there was no one there to pick is up. I called Bruna and the call went to voice mail. So I was either scammed or the recipient of horrible customer service. As type this I'm still haggling to get my refund.

This was a great pick up. We asked specifically for a sprinter because we had a group of ladies that have multiple bags of luggage and they gave us exactly that the driver was very nice and everything was clean and safe.

I had to search my name during 20 minuts. The girl in charge of my transfert was hidden writiting the list of the client on a paper. Non preparation

Waited a long time at the airport for our lift to arrive. When we landed we got a message to wait at gate 3, which we did, for over an hour waiting for our lift. We contacted them 3 times and only response was wait, I’m coming.

The cars Arrived 40 min later. I was expecting a van and received 2 cars instead. Next time I will call and Uber!

I did not use their service because they didn’t wait for me even though I send them a message saying the flight was delayed. It was an international flight and they knew we must pass through customs and missing bags issues, so they said it was a no show. What a stupid statement. My sister was waiting for me and my husband and told the lady that she was waiting for us. The flight was full and it’s normal to have our moments to grab our luggage etc. They didn’t have mercy.

I was very pleased with the service provided Very professional I'll be glad to recommend it to family and friends

The driver was punctual. We were picked up at 3:00 AM. The van was quite old. The driver was having difficulty staying awake and almost dozed off more than once. When he did wake up he was texting and driving the entire time. We almost got into an accident. I did not feel safe.

Booking a private transfer takes the stress out of coordinating and navigating transportation especially with a larger group size (we had 6 adults and lots of baggage). This service was punctual, reliable, assisted with bags, and was overall a great experience! Highly recommend.

Great service.Booked for 6 people. They were at airport waiting with signage very easy no stress,pick up and dropped back to airport with no problems .would highly recommend ,got exactly what I ordered

Very efficient and on time . Our flight was delayed and we were still accommodated . Thank you for excellent service

If you have a large group this service is ideal. We rode in a beautiful sprinter van, and this is after learning that in Rio you can’t get an Uber XL. Very hard to find any car that will accommodate more than 4 passengers so this service is truly great and at a very reasonable price.

I ordered a full size van for July 6th and 2 smaller cars were sent.Also the worker was not there and I had to get a hold of her.Not worth 90 dollars!!!!

Timely, efficient, professional, safe and private for a senior couple. Airport transfer. Would highly recommend for singles, couples, families or friends.

Nice young man. Traffic was really bad but he was patient. Vehicle was not as pictured but be manage to get 4 large pieces of luggage and 2 smalll pieces.

We travel with a folding power wheelchair and were concerned that the vehicle provided would not accommodate us. Our driver met us, escorted us to his waiting vehicle that was clean, roomy and air conditioned. He took us directly to our hotel. Everything was just as promised.

Great reliable and fast service as we arrived from our international trip. Easy to find in the terminal, no issues at all for our group of 6. Highly recommended.

The most memorable experience was the wait and not getting what I ordered and paid for, a van! After arrival, we were met by a not so nice lady representative of your company that led us outside the airport where we waited. What arrived to take all four of us with 8 suite cases to the hotel was a small SUV. After waiting over an hour, we finall got two small SUVs to take each couple with suitcases to the hotel. The lady kept making different excuses about the van. The lady never apologized or tried to make us feel welcomed in to your counrty. I would not recommend your company to anyone! I would also suggest you get more expierenced personnel to meet and greet people who use your service! I know I will not use your service again until we all get restitution! If you would like to discuss this issue with me, please feel free to call me at 817-723-5116.

On time to pick up and very smooth transition to the destination . Both driver and his colleagues was very curtious and didn’t feel like in another country.

The transfer from Apt to hotel went well. From Hotel to Airport, a nightmare. Van broke down, No A/c.

We had a good driver who brought us to the hotel safely. He does not speak English and we do not speak Portuguese but we used our phones to communicate with each orher.

We do NOT recommend. We had a confirmed booking for 4 in Van/SUV. We were STUFFED into a small cab , luggage on the roof and in our laps. Then delivered to the wrong hotel way out of the way from correct hotel! Total disaster!

The person who met us did not speak english very well. She was handling several groups at once. After an unexpected wait, we were escorted en masses to a pick up area. Not what we expected.

Prompt 5:15 am hotel pick-up in downtown Rio hotel to airport. Driver handled bags on both ends. Very pleased with experionce.

Minivan transfer worked perfectly transferring from the airport to our hotel in Rio. We were met at the international arrivals exit. All went just as planned. I would recommend this service to other travelers going to Rio.

The driver was prompt but we booked and paid for a minivan and were instead picked up in a small sedan.

Was meet after departing customs, however the vehicle we had was not a Mercedes Minivan rather a older Chevy small SUV. The driver was nice, but spoke very little English. I also was under the impression when booking this reservation it was round trip to and from airport. Not pleased and would not recommend this transfer.

Van was clean. Air conditioned. We were greeted at the arrival space by the translator and had no issues. Definitely recommend!

On time and great service. This is our 2nd time in Brazil and we a really late flight arrival and I feel safe traveling with you guys.

They wasn't there to pick me up i had to call them 3x and I pay for a minivan but was put in a small car my luggage didn't fixed we had to put some of them n the backseat which was a terrible 45min ride

Comfortable ride, clean and professional. Guide was there to meet us when we arrived. Catered to our needs while at airport and drop off to hotel

Great experience. Driver was prompt and got us to the airport safely. I would definitely use this company again.

The driver didn’t have a sign but showed up on time and got us to our destination in great timing, the van was roomie and I made the mistake of inputting the incorrect pickup airport but they gratefully let me know the flight location and changed course to our actual arrival

Arrived on time nice person very friendly 🙂 driving was excellent only one problem he cannot speak in English we booked for English speaking guy

Horrible! Our ride never showed up. I had to engage with another tour company. Upon arrival I called and emailed Minivan Airport travel. No response. The company I ended up using contacted Minivan Airport Travel who had ignored my communication and transferred my pickup. We ended up waiting for two cars and it was frustrating. Definitely not a reliable company.

I was happy to see someone from the tour company waiting for us at the arrivals area. She took us to the van outside and everything was perfect.

Efficient didn't wait to get into a car and to my hotel. I would recommend this service to others traveling to Brazil

Please note that the picture for the airport transfer shows a large Mercedes minivan, and that is why I booked the transfer to carry four adults, four large suitcases and a couple of smaller roll one. Imagine my surprise when the (very pleasant) gate agent told me that VIATOUR provided an small economy car that would barely hold four passengers and a couple of bags. She recognized the problem right away when I showed her the vehicle VIATOUR provided on their website and arranged for HER company to move us to our hotel. It took well over thirty minutes for the replacement vehicle to appear, but it was able to carry us and our baggage (much in our laps). I will NEVER order transfer from VIATOUR, because of the total misrepresentation and disconnect between the picture and the vehicle actually provided. I think VIATOUR should return our money.

Made booking for Minivan for 10 persons. Received email to confirm date and time. We were at the pick-up point before the agreed time. 30 minutes after the agreed time, I phoned the operator’s office. She acknowledged that I have the booking and said she will contact the driver. We were subsequently met at our pick-up point by an “agent” of the operator who informed us that they “missed” our booking and they are trying to get a van and driver. After another 30 minutes, van and driver arrived, total of one hour late. Inexcusable!