OK at best. Confusing checkin and checkout. No room cleaning most days. Noisy A/C. Impossibility bad Wifi. Slow elevators. Breakfast is fine if you're into carbs.
Novotel Rj Praia De Botafogo Hotel
Address: Praia De Botafogo 330, BotafogoAvailability
Description
Facilities
Reviews
Reinaldo was really nice Mm and helped me a lot. He is great Because of him I will be back sure. The best employee oh Novotel notation
Great service. Fantastic location right on Botafogo beach. Very attentive and helpful staff. Reinaldo was incredibly helpful with checking and room selection. Definitely recommend them.
The hotel gets the job done : comfortable bed, spacious room for a solo traveller, working amenities. I appreciated the fridge and kettle, the opening windows, and the staff making plug adapters available at the front desk. The evening front desk team were also very professional and helpful in 4 (!) languages. I stayed for a 10 days during a work trip and was surprised by the quality of the room service offering. However as other reviewers mention service is irregular: room service alternated between charging to the room and requiring I pay with my credit card. The housecleaning came on average every 3 days. The room also shows its wear in a high humidity climate: the shower caulking and entire hair dryer cord had a lot of black mold and the upholstery was heavily discoloured. That said, the fan/HVAC worked well and ventilated any lingering mustiness in the cooler, dryer winter climate. Despite its higher price point in the area, it should be considered a good, functional, but lower-mid range option, conveniently located between the beaches and the cultural spots. Don't expect luxury.
Very bad experience at Novotel Botafogo, starting with my check in on a prepaid executive room. Even though I had booked an executive room, they still put me in a normal room because they had "run out" of executive rooms, they tried to justify this by giving me free breakfast, which was incredibly mediocre and full of flies on the bread and another crawling insect on the fruit. The lady working the front acted like I was bothering her for trying to check into my room, she obviously had no idea what she was doing. She claimed that the room had not been paid for and would not let us get into the room without paying again, we were left with no choice but to pay double. When we went down to dispute with a manager they found out that we in fact HAD prepaid the room and that we would be receiving a refund in 30 DAYS. This is not an insignificant amount of money and unacceptable due to a careless woman's attitude. On top of that, the floor of the rooms and the hallway looked as if they hadn't been vacuumed in weeks.
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