Le Phenix Hotel

We selected the hotel, because it is very inside of the old town of Lyon! The ground floor was recently refurbished, but the hotel rooms need a new refurbishment as they look already worn out. In the family room, the adult bed is unsafe as we had an incident during night as the site table has sharp address close to the bed. That is a very unsafe situation. We’ve been lucky but the hotel themselves did not recognise the incident at all. The compensation they offered was just getting free breakfast. The hotel was lucky as my wife is a doctor at himself and could fix it otherwise we had to go for an emergency ambulance. The hotel did not recognise that they had an unsafe situation created and I’ve been fully responsive for all cost. The staff did not treat us seriously and professional. The hotel is not clean as you can find spiders everywhere in the dining hall for breakfast. The price to service ratio does not meet and it’s almost not the value for money.

I had a cute little solo room and even then I had so much space. The hotel was VERY clean, right on the river, close to everything including transit if you weren’t up for a walk. It was also and incredible price which I was so surprised about. Very very good value for your money. Happy to call it “home” for 5 nights! It was a very nice hotel!

The staff at Le Phenix are amazing . Always friendly. I felt comfortable with them. They are gracious for we English speakers who have less than rudimentary French (I practiced! Really I did!) The rooms have good AC if necessary. The restaurant associated with the hotel is shockingly good. Such a wonderful lunch! We did not have the breakfast buffet because we eat so light, we did not find value. I do wish there was a hot water kettle in the room. Beds are comfortable. Our room was spacious. Housekeeping services were complete. Room was quiet. The location is convenient to many buses. We walked from Gare de Lyon part- Dieux, but I would recommend the C13 ir the TB 11 for an easier trip if you have bags. The location of Le Phenix is a perfect place to be close to Croix- Rousse, all the 1st and 2nd Arr’nt, the bus to Maison des Canuts, Fourviére, and all of Vieux Lyon. I want to make another shout out to the staff. And oh! The Jambone- Buerre sandwich as a picnic lunch? Just say oui merci!

We stayed at this wonderful hotel for only 1 night, if only our other hotels were as good. Spotless presentation and wonderful staff. Really great location. We wanted a coffee on our way out to our next location. They made us one with no charge and a kind hearted Bon Voyage. Will stay again one day