We stayed at the hotel for 3 nights. The staff was friendly and helpful. The location was close to shopping and restaurants. If you're not familiar with Lyon and have a car, even with the hotel's instructions, it is difficult to know that you need to know how to drive on the pedestrian walkway to get into their garage. The room was tiny. There was just two of us but no place to put suitcases so one of us piled our stuff in the small closet and the other used the bathroom shelf. A very small desk that was crowded with things the hotel provided like a tea kettle and cups left very little room on the desk. My husband and I were constantly bumping into each other to move around the room. The bathroom was tiny too with a very small shower and no hooks for towels. I checked the room before we left and when I looked under the bed and behind the nightstands, it was thick with dust and an item left by a previous guest. We have traveled a lot and stayed in many hotels but this was one of our least favorites.
Hotel Alexandra
Address: 49 Rue Victor HugoAvailability
Description
Facilities
Reviews
Fantastic location and services. The staff goes above and beyond so many times. Stephanie and Arus ensured that every moment in the hotel is special for you. I highly recommend this place. Our room was the basic double which was not too big but big enough for a long weekend. The bed is very comfortable, the breakfast has a lot of variety and the location is in a pedestrian area which is not noisy at all.
Outstanding front desk service accompanied by an excellent room in the ideal location to explore the ‘Old Town’ as well as the immediate area. Fabulous breakfast set us up for the day. Staff could not have been more helpful. Highly recommend this hotel.
Room was a little small, but clean, very comfortable, nice shower, international TV channels. My room had a little noise from Place Ampere in the evening but not excessive (audible but not loud) and quiet by 11pm. Room has more pillows and cushions than I knew what to do with. Staff were friendly and polite. Breakfast is excellent if you want something more subtle than a fry-up. Good location for the centre of Lyon and reasonable price, I have no hesitation in recommending this hotel.
Ok, listen up you “stars snobs”….we also never stay in anything under 4 just for consistency and knowing generally what to expect. I have read a lot of other reviews here saying “this is really a three star”…and I’ve see the property respond how they are proud to have very recently received their fourth star. It shows! The staff is fabulous. Jenny was a treat at check in, and due to her recommendation, just a couple hours later we were at the basilica seeing this fabulous light show and view of the city. Breakfast was adorable and varied. Staff was so so so kind and really felt like when you stay in a BnB, and they have the little pantry off to the side where they make your coffee and bring it to you. I have also seen people say things about the safety when they see it’s on this pedestrian strip and has a long hallway to the doors up to hotel level. And that’s true, there’s a small, very well-lit, hallway then stairs and elevator access only by buzzing reception. And when you get to reception (which is staffed 24hrs a day) you can see a big monitor with a dozen camera angles. We never once felt unsafe, and even on New Years Eve, on the first floor, facing the front exterior right across from McDonalds, we heard nothing all night. The rooms are really really quiet and walls not thin and noisy. We also had our small dog and they were so kind and accommodating. As for the room size and vibe, it felt like rooms you’d find in midtown NYC, tight space, the pops of color, darker interior, modern but with a personality. Loved it!! We kicked the radiators off since they are no joke. But after that, our little cozy room was adorable and perfect for our four night stay. The bathroom was also renovated and very spacious. Also in a fabulous area with shops, bars, cafes, restaurants, anything and everything. We parked our mid-size SUV down at Place Bellecour garage which was just a 7 minute walk up the pedestrian street. The Alexandra offers a small garage and looked cute but we don’t love squeezing in tight spaces when we really don’t need to. Overall, 10/10 recommend this spot. So back to the stars rating nonsense….we ALSO booked the “5 stars” Royal Hotel on the corner of Place Bellecour. No shade, but for DOUBLE the price, the reviews on that one were rancid. The noise, the old decor and quality of the upkeep of the rooms, the small and old bathrooms, the restaurant closed AND the noise of the construction of the restaurant. I could go on. Our final evening in town, we went to the bar for cocktail and immediately felt the chill in that place. Soulless. No holiday decor in lobby and lights were off when we got there around 5, so it just felt like we were crashing a closed place. The vibe was cold and while the cocktails were yummy, and the waiter seemed nice and made great drinks, even he lacked a warmth we’ve seen elsewhere. He was very formal (which may be what this property wants being a fancy self-proclaimed 5 star. Mmk.) SO. If you are like us, and usually don’t choose “city hotels” that may seem simpler and more budget/efficient….boutique is the *exact* word I’d use for Alexandra. It’s cozy, a little cheeky, and beyond kind and warm. Don’t let the stars shenanigans get in your head.
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