Golden Tulip Lyon Eurexpo

I regularly choose the DoubleTree Lyon during my visits to the city. The hotel offers an excellent location, high‑quality amenities, and consistently outstanding service. My sincere thanks to Marion and Katherine for their professionalism and for making this stay particularly memorable.

Wonderful hotel with a great atmosphere and excellent service. Nothing to say about the rooms. The staff are all welcoming but a special thank you to Samuel, his smile and positive attitude really made our stay even more enjoyable. We felt well looked after and would definitely love to come back!

This was the most disappointing DoubleTree by Hilton experiences I have ever had. At breakfast, there were flies and insects flying around and landing on the cheese, and I even found an insect in the salad. This raises serious concerns about hygiene and pest control. It was obvious that proper pest control measures were either insufficient or not being followed. The coffee machine appeared clean only on the visible exterior. However, as shown in the attached photo, the internal area where coffee is actually dispensed was covered with old residue and grime. It clearly had not been cleaned for a long time. This is exactly the kind of environment where mold and bacteria can develop, which is completely unacceptable in a hotel serving food and beverages. In addition, several cheese varieties had run out and were not replenished for more than 30 minutes. Instead of refilling the breakfast buffet, staff simply brought out slices of watermelon. The attitude of the breakfast staff was also disappointing. Most employees looked unhappy, spent a lot of time chatting together in the kitchen, and paid very little attention to the buffet or the guests. The room was poorly maintained as well, with damaged furniture, chipped doors, cracked wood panels, torn curtains and visible signs of wear throughout the room. This hotel does not meet the standards I expect from the Hilton brand. I have attached photos of the issues. I would not recommend staying here until hygiene, maintenance, and service improve significantly.

Something happened to this hotel , since last time i was december 2023. Maybe management or iwnership changed ???? Only thing that is sane , the breakfast room and quality of breakfast . Otherwise.....Catastrophe . Starting entering the oarking , dirty not was cleaned since long.... Torn isolation of tubes....even folding door of parking dirty .....short say no maintenance ..... Reception desk , nicely well come but.....morning 8.4.26 nobody cares when you tell them thebrevolving door....carpet dirty....since yesterday nobody even takes away dirt that might blick the main entry of Hotel.....unbelievable !!!!!!!! Corrudors not ckeaned by vaccun cleaner . Rooms ....scandal , i move fauteil....old socks of a guest before ? Or long vefore on carpet....means nobody cleaned..... See photo proof ..... Breakfast fine as normal !!! Ammenities.....no bath slipers !!! No pen , no paper in room. Slipers i got once requesting . 2 rooms .....we had....same look. If you look bathroom showe cap you see itbeas not clened since ? Months ?????? This hotel needs Hilton full audit immidiately !!!!! Potty old hotel but all infrastructure not vad just need cleaning and maintenance....look corridor painting on walls .....inacceptable. Look windows of corridor....not cleaned ??? price versus quality = negative .... Unacceptable byvhilton usual standards