Castellum Suites

Me and my daughter had a wonderful time at this hotel. Staff were fantastic, food was good, the all inclusive was amazing. The pool area was fabulous. Close to the old town and new town. Ellie beach was 20 minutes down the road. Fantastic Rhodes island and and hotel will be back soon ❤️

Behalf of friend Andreas Andreou from Cyprus Unforgettable nightmare — the worst hotel experience of my life I stayed at this hotel from 28 August to 1 September, booking a suite on the fifth floor with a pool view because I expected a comfortable stay and professional service. Unfortunately, the experience was completely unacceptable. When we arrived in our room, we went onto the balcony, where we witnessed a man on the third floor openly masturbating while looking towards the pool area. I took photographs and immediately went to reception to report the incident. I explained that my wife and I should be able to use the pool without being exposed to such inappropriate behaviour. The reception staff assured me that they would handle the matter, but nothing was done. What made the situation even worse was that our complaint was discussed by members of staff throughout the hotel, including in the restaurant. This was extremely unprofessional and made us feel embarrassed and uncomfortable. The following morning, while we were having breakfast, a waiter rudely confronted my wife because she answered a phone call from her seriously ill mother. When I asked what the problem was, the waiter responded aggressively, saying, “You can go and make your complaint everywhere you want. This is how I speak and this is how I decide.” This level of arrogance and disrespect was completely unacceptable. Because of the staff’s behaviour and the hotel’s failure to deal with a serious complaint, I decided to check out immediately. I strongly advise people to think carefully before booking this hotel. The poor handling of complaints, lack of professionalism, breach of privacy, and disrespectful attitude of the staff ruined our holiday completely. This was, without question, the worst hotel experience I have ever had.

Highly not recommended for families. Swimming pool with a water that requires checking, strange things swimming in it and noone is monutoring the water quality. On top of that it is closing at 17.30. Very poor food offered on AIncl. Smoking everywhere, even in the reception elect.cigarettes are smoked. Area is not nice. Bulidings around old and require renovation. Vety loud guests partying at nighy. Hotel is good for teens and party people only. Comfy beds though and cleaning every day on the plus side. Poor view.

Thank you Rafaela, Kiki, Vasiliki and Matina.We were a family of 6 ages ranged from 15-90. 4 women and 2 men. The hotel is very well kept all the rooms we had on the 4th floor were clean and well maintained, and cleaned each day. The food was changed every day with various themes, in isolation I would rate the food 3/5. Drinks were of a good calibre and you have all inclusive drinks as well as mainstream alcohol. We had 2 nights of extra entertainment, traditional Greek dancers and music and then a Saxophonist. What value for money. The hotel is ideally placed within walking distance of the shops in New Town and castle wall entrances in Old Town along with the harbour. However what really made it for me was all the staff. From the bar, to the waiters, to the kitchen all very courteous, polite and friendly, however the ladies that put my family at ease were the receptionist team. Specifically, Rafaela , Kiki, Vasiliki and Matina. We had a number of apprehensions that they resolved. Gave up ideas of places to visit, accommodated my elderly father and mother in law. They made the holiday worth it . Castellum Management, make sure you pay them more money !!