It took a long time to get through customs and the driver waited patiently. His driving was good and I felt safe.
They were waiting for us at the airport after customs and luggage retrieval. Drove is safely to the hotel and got us into the hotel after midnight rang the hotel door bell, got the owner to unlock the door and let us safely into the hotel. They did not dump us on the street. Great people and great price.
Great service! Our flight arrived 2 hours later than scheduled. No problem. The driver was waiting with the sign with my name. Friendly, nice and accommodating. Thank you.
Christian was very knowledgeable about Ecuador in general and Quito specifically starting with respective historic and up-to-date situations. All of this was much appreciated
Great service. I was picked up at arrivals by a driver that spoke good English and driven straight to my hotel.
Arrived on time, communicated with me beforehand and was at the airport at 1AM. Reliable for us from the airport
On time, clean car, and friendly! What was really nice is that there were two people so we didn't have to hike to the parking structure, we got curbside pickup
Convenient, fast, efficient, door-to-door transfer. Highly recommend. Faster than an uber and cheaper.
Driver was very professional and friendly. The driver took us from Quito airport to old town and told us a little history it was great
They were waiting for my right outside customs. Super nice people. Would definitely use again. Five stars.
Driver was waiting when we arrived. They were very polite, helpful and efficient. We will definitely use the service again!
Great experience. We arrived very late and the driver was waiting. He was very professional and his car was very clean and comfortable. We would definitely use this service again.
Jorge was very easy to find at the airport and provided an efficient and friendly service - thank you!
Our driver met us at baggage claim , and she was very welcoming. She in the driver drove us to the JW Marriott. She answered questions about Ecuador and gave us personal insight. It was a very Nice drive. She gave us ideas of things to do excellent experience highly recommended
The driver was there early and waiting on us which was great cause our flight got in early. There was a confirmation where we were going and off we went. Very quick and very easy
Excellent service, very professional and very prompt and friendly. A real value that worked perfectly for us. I would highly recommend this service and company.
My flight was 30 minutes delayed in arriving in Quito and no one showed up to pick me up. No one called or messaged me, and the offices were closed. Terrible service in Ecuador.
I booked airport transportation with BM Tours SA from the airport to my hotel in Quito. The process was painless. My driver, Martín, was already there waiting even though my flight landed early. He had a clearly marked sign and it was as simple as possible. The trip to the hotel was smooth and full of great conversation and laughs. I booked my return trip back to the hotel and was lucky to have Martín again as my driver. Now I feel like we’re old friends. These folks are great. I wouldn’t use anyone else.
The ride was good. Appreciated the fact that two people, make driver and female passenger, accompanied me the whole way to my hotel.
The good: the driver was nice and we got to our hotel. The caution: He seemed to be a uber/lyft driver with no official documentation. The story: We ordered transportation through Viator so we could minimize safety concerns in Ecuador. The driver arrived and we had to walk across the airport parking lot and got into his personal vehicle that was parked in standard airport parking. I became concerned if this was a ligit driver but dumb enough to take a shot we were going to be fine. Bottom line: The driver was good and we arrived safely but I expected more from Viator. If all they did was outsource this to an Uber driver I could have done that on my own.
Exactly on time, super friendly and professional. So glad I used them. Even waited and made sure I got in and everything to my AirBnB
Our flight was delayed 4 hours, we stepped out of the airport at 2:45 AM and our driver was happily waiting for us! The ride to our hotel was seamless, and the driver helped us and our luggage in to our hotel.
Awesome service will book again went above and beyond the call of duty. They called my hotel for me to let them know I was on the way.
Our driver was great. The horrible part was the disorganization of the company. I spent 45 minutes in a chat to ensure we had a large vehicle for 3 large suitcases and 2 passengers, a tiny car arrived.
My greeter/driver was waiting for me as soon as I made it past customs, and the ride was smooth. My greeter/driver was very kind and helped get my bags out when I arrived at my residence. Great guy. :-)
Everything clicked with this transfer. The driver was waiting for me and in no time I was delivered to my hotel.
The driver did not show. Unfortunately our plane was delayed 2 hours and when we finally made it through customs and immigration there was nobody there to get us. The only visible driver was for Holiday Inn Express. We waited and gave up. We had a take a taxi to our hotel. Will not use this service again
Our driver was on time and courteous. Our flight was delayed, but he stayed informed and met us upon arrival. Would definitely use again.
I was picked up at the airport. The driver was waiting for me with a sign with my name. I felt safe and secure. Great experience
Contact was waiting at the exit to baggage claim with a sign with my name on it. She called our driver and he was at the curb in 5 minutes. Painless process.
Great ride into Quito. The driver was waiting for me and all went smoothly. He was pleasant and polite—very professional.
They were there waiting for me when I arrived with a sign and I got to my hotel safety. Perfect ride. Thanks.
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