Oaks Queenstown Shores Resort

I had a wonderful experience at the hotel, especially thanks to Harrison at the front desk. He was extremely friendly, professional, and helpful throughout my stay. Harrison made me feel very welcome and was always happy to assist with any questions or requests. His excellent service really made a difference and made my stay even more enjoyable. And a special thanks to Harrison for his great hospitality! 5 🌟for Harrison

Good location. However, note that it is on a slope and so means there will be some navigating to different aspects of the hotel. I had to go through 2 different lifts and walk through the car park just to get from reception to my room. The room was fantastic though. Premium and well maintained. Water pressure and heating system was top notch. The slight blemish was the WiFi was suspect at times and also, did not like the casting feature to the TV. Prefer the TV to have ghe apps like Netflix etc for us to login directly.

We loved our stay here. It was gorgeous. From the moment we stepped in and saw the view and how lovely the apartment felt. It made our trip. Having a clean place that feels new was important to us. The bed was cosy. The view was magnificient. Would highly rate this place. I would suggest for the price to secure a parking spot as we did. Parking is limited and worth having it for convience. Unfortunately the renos are still happening and this does start up week days at 830am which was a bugger....but most days we were out and about so it wasnt a huge deal. However it should be compensated in some way as we couldnt enjoy the outdoor area without chainsaws and machinery going. Regardless once this is done id rate it as a beautiful spot to stay. Also our room 501 was stunning (no neighbours on our right side) so had with the views of alpine trees and lake. Lovely!

We stayed here for 3 days and overall had a pleasant experience. The food served was delicious, and the service was excellent. However, on our third day, we were informed that breakfast would no longer be provided due to a change in policy. We were quite disappointed, especially since the change was communicated rather suddenly. We also feel that this was not fair to the staff, as they were put in a difficult position and had to explain the sudden change to each guest individually. We understand that policies can change, but we believe that better and earlier communication would have made the situation much smoother for both guests and staff. We hope this can be taken as constructive feedback and considered for future improvements.