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Description
Close to the shores of Lake Wakatipu and 5 minutes' walk from the center of Queenstown, the Copthorne Hotel & Resort is a 4-star property overlooking the lake. It is ideally located for accessing Coronet Peak, The Remarkables and the Cardrona ski areas. The hotel has 240 spacious and comfortable guest rooms including 6 suites and over 60 rooms offering views of Lake Wakatipu and the Remarkables mountain range. Some rooms boast a balcony or courtyard. Guests receive free WiFi during their stay. Located on the sixth floor, The Impressions Cocktail Bar and Impressions Restaurant offers expansive views over the lake and mountain ranges. There are also 2 spa pools where you can unwind. The Copthorne Queenstown Hotel is a year round resort hotel and is an ideal base for making the most of the great New Zealand outdoor lifestyle. The property is 10 minutes' drive from Queenstown Airport.
Facilities
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
A decent hotel but I was expecting a more modern facility, particularly for the price i paid (though I think Queenstown is just expensive across the board for accommodation). The service was excellent, it has on-site parking and the location is very convenient. We had a lakefront view but the rooms themselves are extremely tired looking and could definitely do with an upgrade. Also surprised not to be able to Chromecast / Stream to the TV - would expect more from a leading hotel brand.
But overall, a comfortable stay.
Wonderful hospitality and perfectly clean rooms! From walking in to leaving days later you get the same level of care and attention. A small 5 minute walk downhill to Lake Wakatipu to the cafes and restaurants. Such perfect scenery. The pictures do not do it justice! This is our second time staying there for all these reasons and more!
We left feeling quite disappointed with our stay at Copthorne Lakefront. While the staff were always friendly and welcoming, unfortunately the hotel itself fell well short of our expectations.
We booked a Junior Suite, expecting the experience described when we made our reservation. Unfortunately, the room didn't deliver. The advertised lake view was extremely limited; we had to lean over the balcony just to catch a glimpse of the lake, and from our room there was no opportunity to wake up to views of The Remarkables as we'd anticipated.
The corridor leading to our room felt more like the interior of a cruise ship than a hotel, and the room itself was no better. The décor is very dated and in desperate need of an update. For what we paid, it certainly wasn't the relaxing, premium experience we were hoping for at the end of our holiday.
The heating was also frustrating. The wall-mounted heaters were temperamental, leaving the room either freezing cold or unbearably hot, with no comfortable middle ground.
The bathroom was probably the biggest let-down. The shower appeared to be an afterthought—it was extremely small, the silicone was covered in mould, and the shower head sprayed water in every direction except where you wanted it. There was also no exhaust fan, so after every shower the mirror completely fogged up and condensation dripped onto the vanity, soaking everything left on it.
Breakfast was another disappointment. Although it was included in our booking, we stopped eating there after the second morning. The food was consistently cold, and with large tour groups staying at the hotel, accessing the buffet became difficult. On one occasion, the breakfast area was so overcrowded that we simply walked away without eating.
Had we known we could receive a refund, we genuinely would have cancelled the remainder of our stay and booked somewhere else.
The one redeeming feature is the location. It's conveniently situated close to Queenstown and makes getting around very easy. If you're simply looking for somewhere to sleep and don't mind paying a premium for a fairly average room, it may suit your needs. However, based on our experience, we'd recommend spending the same money at another hotel that offers better value and a more enjoyable stay.
Nice hotel. Our room was perfect for us. Nice views, great room service for food. Food was yummy. Reception lady that was working long hours 19th - 22nd June was friendly and helpful. They have laundry room too. Only 1 thing that was different from other hotel stays was, only once during our stay was our used towels replaced with new ones and our and hot drinks/milk topped up. Also not once was our room cleaned or cups replaced with clean ones. Besides that, we had a good stay, thanks 😊
I just had a three day stay here, from 19th 22nd June. I had purposely booked this hotel for a birthday celebration long weekend away, because of the views and closeness to the town centre.
The views from my room were EXCELLENT and beautiful. Sitting in the room I could watch the lake front and stare at the mountains.
Service from counter/reception staff was great and Restaurant and bar staff wonderful. Super friendly and helpful and always willing to help.
Where the review only gets 3 STARS - unfortunately, the rooms. I booked a superior room, which was great - with exception of the following:
1(The bed - This was a King bed, however, it was two singles pushed together, with no real mattress topper - It needed to have a foam or even two, foam mattress topper place on the pushed together beds. Instead, it only had a mattress protector, which is not the same thing. As a result, the middle of the bed was EXTREMELY hard and the two singles extra soft (too soft for me, but some peeps like that).
2) OLD HEATING STYLE- which, while adequate, was not great.
3) HOT WATER - If you wanted to have a shower in the evening, unless you wanted a luke warm shower, then you had to wait until the morning. Even then, you had to turn the dial to hottest setting, and even then, it would go cold and hot over and over, NOT GOOD.
4) Windows in the hotel are not doubled glazed, and for a hotel that is in a cold climate, this is necessary imo.
5) HOUSEKEEPING- I put the sign on my door to have my room made up, when leaving in the morning, came back around 3pm to change, room still not done. Came back after my dinner cruise, around 9pm, the housekeeping had not "made up the room", which should include bed being made, bathroom being cleaned, fresh towels and all surfaces wiped down. This had not happened. Only thing they did was replace the towels, that is it. Very disappointing.
However, hotel is well appointed if you can put up with the faults.
