We had a wonderful first stay at the Ritz-Carlton Montreal and were genuinely impressed by the hotel. We particularly enjoyed the service from the front desk and doormen, the beautiful Palm Court, our experience at Maison Boulud, and the pool and gym facilities. Housekeeping and turndown service were also very good overall. The hotel itself is beautiful, and we really enjoyed the atmosphere and attention to detail. That said, our stay was not without an issue. We had arranged and confirmed a 4:00 PM late checkout, but a housekeeper entered our room twice without knocking or otherwise notifying us beforehand, once around 3:00 PM and again shortly before our 4:00 PM checkout. There was also no apology or acknowledgment at the time, and the second interruption was particularly uncomfortable for my partner, who was pressured to leave by the housekeeper. I did raise the issue with management, and I have to say that the response was excellent. The Ritz-Carlton took the matter very seriously, responded immediately, acknowledged exactly what had happened, and offered a very generous resolution. The way management handled the situation gave us confidence that this was treated as an isolated incident rather than something they were going to dismiss or minimize. Mistakes can happen and what distinguishes a great hotel is how it responds when something goes wrong. We were very impressed with the response from management and will absolutely be returning.
The Ritz-carlton, Montreal
Address: 1228 Sherbrooke Street WestAvailability
Description
Facilities
Reviews
The front desk staff is remarkable and so, SO accommodating. Stayed here for a short vacation for three adults, and the rooms were fantastic. Very spacious and comfortable. What really makes this hotel stand out though is the Staff. I would highly recommend staying here if given the opportunity.
If I could give 10 stars, I would. Exceptional, exceptional service. The Concierge, Dominique, went out of her way to assist us to find wonderful local restaurants and get reservations. The front desk was always accommodating. And Wow, the breakfast buffet with the view of the cute ducks.. just an exceptional experience all around. Not to mention, the room was impeccably clean, the bed incredibly comfortable, the heated floors in the bathroom just a lovely added touch. Will be back, Thank you Ritz Carlton!!!!
We recently visited the bar at The Ritz-Carlton Montreal with a friend, and we had such a lovely experience. The atmosphere was beautiful — live music, a calm and relaxing ambiance, and an absolutely stunning lobby interior. Everything felt elegant, sophisticated, and truly reflected the level of the hotel. The service was also wonderful. The staff were friendly, attentive, and welcoming without ever being intrusive. It’s a beautiful place to spend an evening with a friend, enjoy the atmosphere, and simply relax. We will definitely be coming back!
My stay at the Ritz-Carlton Montréal was a memorable experience, with many thoughtful touches that made the property feel special. However, there were also some surprising details that did not align with the expectations I have for a luxury hotel. The hotel is beautiful and highly secure. One thing I appreciated was the layout and security design, as guest areas and local street traffic seemed to be very well separated. This created a strong sense of privacy and safety. However, the layout itself was quite confusing, and I found it difficult at times to locate rooms, facilities, and different areas of the property. Better signage or clearer navigation would greatly improve the guest experience. The staff were a true highlight. Everyone I interacted with was incredibly kind, respectful, and professional. The complimentary postcards and lemon water in the lobby were thoughtful touches that added to the feeling of hospitality. One area that surprised me was the lack of convenient trash disposal for the water cups provided in the lobby. I found myself unsure where to place the cups, and ultimately a staff member had to take them. While the staff handled it graciously, guests should have an easy and dignified way to dispose of their own items. Luxury service should support staff rather than putting them in situations where they are collecting basic guest waste unnecessarily. I was also disappointed by the condition of the lobby bathroom. It was messy and disorganized, and I noticed missing amenities such as lotion and higher-quality soap. The use of paper towels rather than reusable hand towels also stood out. Having stayed at many luxury properties, I have come to expect lobby washrooms to be exceptionally clean, well-stocked, and reflective of the hotel's overall standards. At a property of this caliber, these details matter. Overall, the Ritz-Carlton Montréal offers excellent security, wonderful staff, and thoughtful hospitality touches. However, some public-area details, particularly the confusing layout and lack of attention in the lobby bathroom, were unexpected for a luxury property. With stronger consistency in these smaller details, the hotel could better match the high expectations associated with the Ritz-Carlton name.
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