Doubletree By Hilton Pointe Claire Montr

🫤 Very Disappointing Stay, Not What I Booked Unfortunately, my stay at the DoubleTree by Hilton Pointe Claire Montreal Airport West was a very disappointing experience. I specifically booked a regular king-size bed room, but when I arrived, I was given a disabled-accessible room with a lumpy queen-size bed instead. This was not the room I booked or expected to receive. To make matters worse, the TV screen was damaged, and the air conditioner was extremely noisy, making it difficult to relax and get a good night’s sleep. When I brought the issue to the attention of the clerk at reception, I was simply told that the hotel was sold out and that was all they had. What bothered me most was the complete lack of concern or willingness to find a reasonable solution. There was no real attempt to make the situation right or even show much empathy. I understand that hotels can occasionally have unexpected issues, but when you book a specific room and pay for it, you expect to receive what you booked or at least receive some effort from the staff to resolve the problem. Overall, this was far below what I expected from a DoubleTree by Hilton. The room I received did not match my reservation, several things in the room were in poor condition, and the response from the front desk made the experience even worse.

My name mohammed I want to shear my experience : No one contact me I am very disappointed with my stay. The main issue was the lack of privacy in the room. The bathroom door and the room door did not close properly, which was extremely uncomfortable because I was staying with my wife, my brother, and our children. Whenever my wife or I needed to use the bathroom or take a shower, someone had to stand near the door to make sure it did not open. At night, we also felt very uncomfortable because we had to keep the door open while our children were there. I reported the problem to the manager/reception and asked if we could change rooms, but I was told that the other rooms were the same. Unfortunately, this did not solve the problem. I have stayed in many hotels before and I have also worked in the hotel industry, and I have never experienced a situation like this. Proper privacy, especially for the bathroom, is a basic expectation for any hotel room. I wanted to leave because of the inconvenience, but I had already paid for the stay. I am requesting a refund of at least 50% of what I paid because this issue seriously affected our comfort, privacy, and overall experience. I hope management will review my complaint and provide a fair resolution.

I had an amazing stay at DoubleTree by Hilton Pointe-Claire in Montreal. From the moment I arrived, the staff made me feel welcome and went above and beyond to ensure my visit was enjoyable. A special thank you to Supervisor Terrina, who was outstanding throughout my stay. She was professional, friendly, and truly cared about making sure every guest had a great experience.The other staff was good too. The food was absolutely delicious, and the room service was prompt, fresh, and exceeded my expectations. The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. I also enjoyed the pool and the hotel's amenities, which were clean, well-kept.

We just wanted to say a huge thank you to all the staff at this hotel! We celebrated our daughter's birthday with her friends, stayed the night, and made a fun shopping trip out of it. From the moment we arrived, Megan welcomed us with warm smiles and exceptional service. Although our room wasn't quite ready, she kindly offered us a storage room for all of our belongings, which made things so much easier. A special shout-out to Richard from Maintenance, who went above and beyond to help us resolve one of the little "adventures" the kids managed to get themselves into. His kindness and quick response were truly appreciated! And finally, the brunch restaurant staff were absolutely wonderful—so friendly, attentive, and welcoming. Thank you again to everyone for making our stay such a memorable one. The kids had an absolute blast and that's what counts ❤️