I had a such a good time, it was fun and the service was on point. Thank u cleudy for the good service, see u nexth time.
About Activity
What's Included
Includes
- Private transportation
- Soda/Pop
- Bottled water
- Air-conditioned vehicle
Excludes
- Gratuities
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
Do not use this company! We could have gotten a way cheaper transfer through another company but chose this one because they offered car seats. I requested a car seat ahead of time and confirmed it with the company. Not only did they show up in the wrong area (took an hour to get ahold of them - very nice people in the airport helped get ahold of them), they also showed up with no car seat for our baby!! The listing says they offer water & pop. We were never offered anything on either of our transfers. On the way back (since we booked round trip I thought I would give them another chance), I emailed again ahead of time to request a car seat and they said it would be an extra 20 USD. This was never mentioned to me when I emailed previously. They also brought us to the wrong area of the airport on drop off. Thank goodness the person helping with our bags told him he was in the wrong area and we were then driven to the correct area of the airport. I requested a refund since we did not get the service we paid for and they denied it. Do not use this company!
1. I booked and pre-paid for roundtrip in SUV and was pi cked up in a van. 2. They sid not confirm day before, nor was a location given to meet up. 3. They were not present when I arrived in DR and I had to wait approximately 15 min trying to coordinate a pick up location; eventhough I had given all flight details upon booking. 4. I was not offered water or a soft drink in the vehicle 5. The driver was very friendly, however I was fearful of my life with his driving getting to the resort. 6. I contacted the operator via viator immediately after the ride requesting to cancel the departure and request a refund. 7. I contacted Viator with my concerns and complaints about my experience and they said they could only request a refund from the tour operator, which was rejected. I will not use Alta Gama in DR, I do not recommend them and I am considering no longer using Viator as well. Horrific experience to start off a vacation
Our driver Ishmal was amazing and even stopped (and actually ran) into the store to get us a second bottle. He was fun, friendly and a great way to welcome to DR!!
I loved this transportation company. They were very helpful and friendly during the pickup. They have very affordable prices and the cars are very clean with air conditioning.
Everything went great except when we were upgraded a newer car without our permission on day of arrival and I was asked to pay extra money for a better vehicle. All of these details should’ve been discussed with me and before my arrival day. But thankfully we were able to just get the regular car service that we initially ordered without paying anything extra. Overall, I would suggest this company for your transfers in Punta Cana.
Alta Gama Transfers were amazing! They were very accommodating and flexible with our schedules. We had delayed flights and extended our stays and they changed our pickup plans with no problem! They were very sweet and welcoming! Would definitely book again!
The transfer was easy and simple. Customer Service responded very quickly and was flexible. They are very patient with our group.
Awesome private transportation I will definitely recommend them. Also they respond quickly to your question or concerns.
We couldn't have asked anymore for our pickup and dropoff at our resort. When arriving from the airport, they were there waiting for us with a sign with our names even though our flight was a couple of hours late. For our pickup, they were at our resort to the exact minute or pickup time was for. The vans were comfortable with strong ac running and our drivers were very professional. Couldn't ask for better service!
Very accessible, friendly and communicative - coordinating all pick up times through WhatsApp. Driver was kind as well.
Alta gama was very responsive from the time the round-trip transfer was booked. I was informed every step of the way. The service was prompt and the vehicle was clean.
On Time Very helpful Used them both times for transfer to hotel and return to the airport Even accommodated me last minute when I asked for an earlier pickup The driver was there Clean cars And last but not least competitive rates. Recommend to travellers going into PUJ and need an airport transfer.
Provided Great service. It was quick and very accomodating. Made my trip to the airport veey simple. Will definetly use again
That they on point and the best will go through them any where in the country not late on time is always good
Very Happy with our experience both from and back to the airport. Thank you jareque (sp?) for a wonderful ride. We will look to use this. Service again in future trips.
Terrific experience! Great drivers, professional, showed up early, friendly and helpful! Would definitely use Alta Gama again for our future visits.
We had a wonderful experience in DR with Alta Gamma providing our private airport transfers and local transportation. They were all very nice and accommodating and even provided tour options. They are a great local company.
They are amazing! And friendly I will recommend them anytime. The transfer was from riu hotel to Punta Cana airport was smooth.
Our driver Jerkin was amazing, we paid for a round trip to get to our hotel, he was on time to pick us up on our way back to the airport and was very helpful when we asked him about the tours and some places we wanted to visit. I’ll recommend him and Alta Gama transfers 100%
We had the same driver, Ismael the entire time we were in Punta Cana. He was attentive and engaging. He gave us great recommendations for places to go and was our driver from airport pickup, to excursions, restaurants, and airport drop off. We will definitely call Ismael when visiting Punta Cana again!
Ismael the best driver in the world 🌎🌍🌏✅🙏🏻❤️. He was kind, patient, polite, bilingual... He'll be our driving officer at Capcana, whenever we visit the beautiful island.
Excellent service, very efficient. Always with kindness and punctuality. I recommend them , if you want a quality service at a very good price.
Monday through Friday 9 am to 7 pm EST
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