Very friendly driver , smooth experience start to finish. Got a text when we landed to ensure they were ready for us once we got our luggage
About Activity
What's Included
Includes
- Private transportation
- General information of the area
- Bottled water
- Air-conditioned vehicle
- Wifi
Excludes
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
2. Before you arrive. We contact you by WhatsApp the day before or the day of your service with your driver's name and direct phone number, and we track your flight's actual landing time.
3. Meeting us at the airport. A greeter from our team — separate from your driver — waits for you holding a sign with your full name and our company logo. Terminal A: the meeting point is the JET-LAG restaurant, a few metres from the terminal exit. Terminal B: the meeting point is the REFUGIO restaurant, a few steps from the exit. Our greeter identifies you, takes care of your luggage and walks you to your driver.
4. Wait time included. There is no charge for flight or immigration delays: we wait up to 80 minutes after your flight lands.
5. The transfer. We drive you directly to your hotel in our own vehicle. A baby seat is available at no charge.
6. Arrival. Your driver drops you at your hotel entrance and makes sure all your luggage is with you.
7. Round trip bookings. We contact you the day before your departure to confirm the pickup for the following day, ask for your room number, and confirm the pickup time in your hotel lobby.
Language Offered
Additional Info
Cancellation Policy
Reviews
They was easy to find and they help you get your bags in the car. Thank you for getting us to and from. I will book again
Great transport...... pickup and dropoff
Driver was very friendly and professional. Drive with courtesy, care, and respect. I would request him every trip if I can.
No nonsense driver. Very good and quick trip. Easy to book. Very good communication with company. I'd use them again.
"This was a wonderful experience. Everything was well organized, the staff was friendly and helpful, and the activities were enjoyable. I recommend wearing comfortable clothes, bringing sunscreen and water, and arriving a little early to make the most of the experience.
The pricing, car cleanliness, and driver professionalism were all excellent!! And round trip hotel pickup was on time. However, here is a highly critical tip: message the car service provider the moment you clear customs. Local taxi vendors will swarm you like vultures while you wait for your scheduled driver. They will even make up lies to trick you into using their car services instead. Do not fall for it. Make sure you physically see your name printed on their paperwork or displayed on their tablet before getting into any vehicle!
It was Amazing. Everyone was very helpful and welcoming. He drove us safe and they are all very friendly and helpful
Prompt, professional and very clean nice car! Driver communicated with us for pickup time and even was early! I was nervous about being on time for airport and had no worries with this company.
It went vey smoothly and the driver was kind and so accommodating! He even got us to the airport in time for us to have a drink before taking off!!!
This was my third time visiting the Dominican Republic and the first time bringing my parents, and unfortunately it turned into the worst transportation experience I’ve had. The pickup process there was no sign with our names as expected, and the first representative we encountered was standing off to the side, offered no guidance, and seemed annoyed whenever we asked questions. We then had to wait about 10 minutes for the driver to arrive. The ride was tense and unprofessional, and the driver was texting while driving, which made us feel very unsafe. I became so worried that I turned on my mobile data just to follow our route on GPS and make sure we were actually heading to our hotel. Overall, this experience lacked professionalism, and basic safety standards. I would not book this service again and cannot recommend it based on our experience.
They were patient when it took us a little time to get to them from the airport security. And got us to our hotel in plenty of time
The driver was extremely rude and would not take me to my Airbnb. He put us out of the SUV before we reached our destination because he didn’t understand English and grew frustrated with me trying to translate with my phone.
The company communicated very well and fast. They gave clear instructions and were on time. We were a family of 8 and everyone fit comfortably. If back in Punta Cana- would use this company again. We used them for both pick up and drop off to the airport.
This is my favorite company. Friendly,responsible, caring, professional, and reliable. I will be the only using this company for now on. Our driver was amazing.
They were on time for pickup, clean vehicle, safe driver. They contacted me the day before to confirm all the details.
Very good communication. On time Joseph was a great driver! Water and beer available. Strongly recommend.
Excellent service when picked up and dropped off at the airport. Definitely recommend for anyone going to Punta Cana.
Other than waiting over 9 hours for a pick up confirmation, 3 messages, a phone call(with no answer), and a chat with Viator customer service, causing stress and worry. As we needed this for our return to the airport to return from our honeymoon. After finally getting a confirmed pick up time, the driver was early, polite and professional. Got us to the airport on time and made our flight home.
DB Tranfers was very communicative via iMessage. They sent notifications upon arrival with pictures of the driver. My transportation was available upon arrival and departure.
Very communicative and pleasant. No issue with pickup or drop off. Definitely would recommend JB for transportation needs.
After walking a mile from the airport to get the the vehicle I was extremely disappointed that they sent out the oldest vehicle on the island that had been spray painted in several areas. The vehicle began to rock and vibrate as it moved down the road. Exhaust fumes were also heavy inside the vehicle cabin. I have pictures to show the scam.
Do not rely on this company! When gas prices went up they canceled with less than 24 hours notice. I had tried to confirm with them twice prior and they never responded. Viator provided no assistance.
Excellent communication and easy pick up...great company for private transfers! We would definitely use this company again.
Prompt and very lovely driver. Great communication with the control team. Super easy to make changes
Great way to go for a ride to and from the airport or wherever you need to get around. Very courteous and professional and on time.
They were very communicative, joyful, and helpful. Our driver Abel was very sweet! I highly recommend this service. A minivan was perfect for 6 of us with big luggage, too.
I’m glad I found these guys The airport is under construction and the exit/pickup area was almost complete chaos But if you didn’t make arrangements already compare prices some were higher than what we booked round trip we passed probably 40 taxi drivers and a dozen private chauffeurs
Great service! Transport was already waiting for us as we landed and took us to the hotel with comfort
This the 2nd time we have used this service and they are outstanding! Was on time and easy to find our driver
We had a great experience with JB Transfer. We received a message a day before the pickup with very detailed information on where to meet at the airport. Transport was smooth and drivers were on time and friendly. I highly recommend going with them for private transfers in DR!!
There was both good and bad with the experience, but unfortunately the bad outweighed the good. The communication with the driver was good as we were looking for him in the airport. However, if I hadn't been traveling with my boyfriend, I would not have felt comfortable with this company driving me anywhere. There were several weird things that happened in the course of our pick up from the airport that really turned me off. The last one being that the representative snapped a picture of us in the van before he closed the door. So, so weird. Do not recommend.
Very good,professional service, fluent in English, French and Spanish, took care of baggage,, was courteous and cheerful
Super friendly and helpful! Help guide us through the crowded transportation area. Got us to our resort quickly!
Efficient transport between Punta Cana airport and our hotel. We were in constant communication with the tour operator who texted me photos of the person we were to meet and where exactly to meet him. There were 6 of us (2 women and 4 16-yr olds). The had sent one person to get us and all of our bags. The man took the two women’s bags and the kids had to take their own. All of the luggage had wheels, so not a big deal for them to tote their own suitcases. As we were watching other passengers getting into their transport, we were walking further and further. Through the parking lot, around a barricade, over the river and through the woods. Finally we arrived at the van with the driver. Everything went smoothly thereafter. We were not offered bottles of water or a cool washcloth, but you get what you pay for, especially where travel is concerned. It was only $45 for all 6 of us and we arrived at the hotel safely.
It was a little hard to find in the beginning at the airport. Once found everything went smoothly. Both drivers were nice and helpful.
Everything was okay. The taxi driver was waiting for us. Our flight was a little delayed, but we stayed in contact all the time through WhatsApp, so the communication continued smoothly. Because of this, there was no rush for us. Everything regarding the communication, the car, and the transportation was excellent, and we are fully satisfied.
I would highly recommend this service. The transportation was a private mini van that took us directly to our resort and back to the airport. The only confusing part was at the airport in the pickup location, but it wasn’t Viators fault it was airport signage. Will definitely be utilizing their services on the next trip!
Greeter was exactly were he said he would be … even sent pictures of location . Friendly and professional.
Great communication - especially after we landed. They provided step by step instructions on how to find them.
The transportation service was reliable and professional. Scheduling was easy, and the driver arrived on time for pickup. The vehicle was clean, well-maintained, and comfortable for the trip. The driver was courteous, followed safe driving practices, and ensured a smooth ride. Communication was clear regarding pickup time and location, which made the process stress-free. Overall, this transportation service provided a convenient and dependable experience, and I would consider using them again.
Great service and communication. Our flight was delayed by a day and pick up was still seamless. Would use again.
It was great and the staff was very helpful. East to find right outside the airport. JB transfer were great to work with
First time using Viator for transportation and it was a pleasant and stress free experience. The instructions to get to pick up point were clear complete with photos of the person who I was to meet. There was constant communication and the driver was pleasant and friendly. As I was traveling solo to a new destination, I was impressed with the service.
My driver was fantastic!! I would recommend this service from the airport in Punta Cana to Your destination. Great service!
The driver was right on time and sent a message when he was at the lobby. Easy to find him and get on our way. Drive was good.
They kept us informed during the whole process and gave good instructions for the airport. Driver was friendly and the ride was good.
The driver was on time nice ride. The first driver gave us a lot of background on the DR. We liked that. Interesting. Definitely recommend
Dependable and on time! Great communication to plan for pick up! I would use them again without hesitation.
My driver waited for me at the end of the airport. The ride was nice, and he even gave me a tour of things!
Monday through Friday 9 am to 7 pm EST
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