Standard And Premium Private Transfer From Punta Cana Airport To Uvero Alto

Do a favor to yourself. Don’t hire this company. The service is terrible. If your flight delays they don’t wait for you. My flight was late 30 minutes and it took 30 minutes to pick up the baggage. I was in touch with the manager that was outside. Telling him that in a few minutes I would be there and five minutes later he said that the driver had left. I had to pay again the same amount. Other companys have different policies. So, don’t hire them!!

They weren’t going to honor our voucher and when they did, it was a beat up mini van with a check engine light on the whole time.

I’m not sure who the people are giving this company 4 and 5 stars but BEWARE!! They are not who you think they are. They are an exhausted group of people who cannot adequately figure out how transportation works. I was messaged on WhatsApp by “Jules Broth” and ensured that I would be met with my name on a poster. I informed him that our flight was cancelled and rebooked for the next day. I gave him the day and time. I also called the number listed on Viator for the company and requested to speak to someone who spoke English. After holding for 15 mins and racking up a $75.00 fee from Verizon for calling them, I was finally able to speak to someone. He reassured me that he made the changes and that we would be picked up at 11:30am on Christmas Day. I informed Jules that our changes were made and that we would see him tomorrow at 11:30am. He confirmed as well. The next day comes, our plane was slightly delayed. We got there at 12pm. There was no one waiting for us with a sign with our name on it. After wandering for about 15 minutes looking lost, a taxi driver offered to help us. I showed him the company logo from WhatsApp. He flagged down a gentleman with “Santhonas” on his shirt. Low and behold, it was Jules with no sign or poster. I asked him where was the driver. He said he needed to confirm my reservation first. After giving him the information and showing him the booking, we had to wait an additional 45 mins for a driver to show up because that was their process. I called the company and the person who spoke English was not available. I was pissed but let it go once the driver got there. Fast forward to today, I messaged Jules last night to remind him that our flight leaves at 2:50pm today. He told me he would message me later with details. I gave it a few more hours then messaged him around 8:00pm because I was going to bed. He messaged me at 9pm asking me for the reservation and booking number as if something had changed. When I woke up this morning, I replied with the same booking number that I sent him days before and reminded him that our flight leaves at 2:50pm. I informed him that we would be waiting out front at 12pm. He informs me that he scheduled it for 2:50pm. I told him we cannot leave at 2:50pm because our plane leaves at 2:50pm. I called the company because here we go again. I spoke to someone who spoke English. He asked me to text him my reservation. I did. He told me he would change it. At 12:07pm, I message both of them to let them know the driver is late. They both tell me my reservation was scheduled for 2:50pm. I called the company and it was as if the conversation we had earlier about the mistake Jules made had never happened. I told ended up having to pay $70 for a taxi at 12:30pm just so we could make it to the airport by 1:15pm. The driver finally arrives at the resort at 1:05pm. Please save yourself the headache. Either find another reputable company or just use the resort Taxi shuttle. I tried to cut costs and it really cost us.

When we arrived our ride was NOT there! We were told we’d have to wait an hour! Waited around and still nothing!! Had to pay someone else to transport us to our resort! I want a refund ASAP! No one responded in the chat either!

I got a text at 3:30 from Jameson that he is ready and waiting for me on our arrival. Every few minutes he would say "only a few more minutes" when asked where is the driver. It did not help that my friend and I were in 2 different terminals. Did not get a driver until almost 4:30. At that point I was beyond ready to just grab a taxi and chuck dudes to the payment already made. Dreading the return, I'd hate to miss my flight home.

Pickup at airport wasn't too difficult to find and had to wait about 15-20 minutes for the vehicle to arrive. I was told to contact their number the day before transfer from the hotel to the airport on our return trip. I wasn't able to get through calling, so I text messaged and asked to be picked up at 12:00. Then come the next day we are waiting at the front of the resort waiting for pickup and they are not showing up. I tried calling several times and they kept declining my calls and saying one moment please for 20 minutes. We were getting worried about missing our flight so we asked for a taxi as we couldn't get through to them. They ended up messaging that I was scheduled for pickup at 10 am but the voucher only said 3 hours before flight time and no time. Had to pay $70 for a taxi from the hotel to the airport. We had booked this service through Chase.

The driver who came was extremely nice and efficient. However, the communication was horrible. I had to keep sending messages asking what the pick up time was. Never received a response. Had to call them directly for confirmation which meant a long distance call for me. Although you had to put in your specific flight details, they were still asking what time was my flight. Choosing another company next time

So, initially I booked with another company to bring me to my hotel, which I thought was pubta cana, but while I was on the plane they contacted me saying it is the wrong area and that its located in the uvero alto area and I had to pay $60 more. I was so upset and going crazy online trying to find a last minute deal for $80. There were others, but were booked already. I was kind of iffy booking with this company because there was mixed reviews, but i’m glad I did because I saved $30, which can be given as tip to people on the trip. Anyway, The reason I gave 4 was because the car didn’t come for 20-30 minutes, which the rep from Solanche told us. It was a shuttle, but as booked it was private as well. I was a bit bothered because there were others that came after us that left, but i’m thinking its because they were at closer hotels since mine was 35-40 minutes away. Overall it was ok. Also, for future customers they do not pick you up when you exit out of airport, you literally have to go alllll the way to exit where the “cafeteria” is. Unfortunately I did not see my name and walked by them because the rep was with another customer. Pay attention since there are a lot of taxis. Solanch rep was on the right side when you get out of airport.

Good price. Nice people. Would recommend. Thank you The man at the airport was kind and helpful. I appreciate his kindness.

I had arranged a round trip transportation. I cannot reach anyone about transportation back to the airport. We were brought all the way down to very end of pickup area and had to wait about 30 minutes. I would think that with arranged transportation we would have a car waiting on us. I have not heard from anyone concerning transportation back to the airport. The vehicle was very old.

Private transfers were on time, drivers were friendly and busses were clean. Would utilize company again.

I never received the service I paid for. I showed my voucher which was purchased 3 days in advance, they did not have my name on their list. The representative at the airport contacted their office and had me stand to the side. They never got me a car and I ended up paying for a taxi. I would not recommend This service. Even the passengers whose names were on the list, waited at least 20min for a car. This company was the only one that didn’t have cars readily pulling up

Long wait after getting outside, over 30 mins wait for the car to come. It was hot and we had to wait in the waiting area outside.

Stay away the driver never arrived. He initially confirmed he would be in the hotel lobby by 11am for transfer to airport. Kept calling with no response. Viator was no help what’s so ever. After 11:10 am finally got in contact with driver driver and he said he was 10 minutes away. Therefore I had to take a taxi which cost $70 US. I had no choice I would not make it to the airport on time. Again stay away. Btw I’m still waiting for my refund

Very friendly and great service! They were on-time and provided excellent care. I will definitely use them again!

Exceptional service, well worth planning ahead of time to ensure we safely arrived to our resort. Comfortable and spacious ride with limited passengers.

Even after I completely messed up our transfer, the staff and the driver were VERY kind. Thank you so much

Horrible service! I booked RT. They couldn’t find my name on their list but I had my booking confirmation to show. Pick up wasn’t bad. Wait time was about 30mins or so. What was horrible was the return. I’ve been messaging them through WhatsApp and email since the morning the day prior to departure to find out what time is my pick up. I could not get a direct response. Then later in the night someone emailed me saying 12pm. The day of I messaged them again to confirm. They never answered. I called, no answer. It’s now 12pm and there’s no one there to pick me up. They finally messaged me at 12:15 asking for my voucher number. I sent it. Then said pick up will be at 12:30. At that time someone from their company was at the hotel to pick up another passenger and be decided to take us

Good service and good car. I only had a problem with the pickup time. I requested a specific time but the company scheduled it different. Anyway, I arrived on time to the airport.

The pick up from the airport took too long. We waited for the bus to pick us up outside of the airport for an hour and half.

Horrible. They forgot about my return trip and Leo saying the driver will be there in 5 mins when I called after supposed waiting time. We barely made it to the flight

We used Viator based on a recommendation for the first time to book this transfer. We felt safer for added protection as we have always been huge Trip Advisor fans. This transfer was nothing short of a complete disaster. No signage at airport upon arrival as stated in the booking. Couldn't find agent, then had to wait in line for a "private" pre-scheduled transfer, we were 3rd in line. The good news is that we at least finally found them and got a ride. The return trip was somehow much worse. They tried to schedule pickup over 6 hours before our flight. Apparently they were going to be in the area at that time and felt we should spend our entire last day at the airport. Even on their Viator listing they clearly state pickup to be 3 hours prior. Since we didn't just agree to wasting our last day, they just didn't come and pick us up at all for our return flight even though we booked a round trip transfer. We almost missed our flight and had to pay more than the original Viator round trip booking price for a one way taxi to the airport. My advice, is simply DO NOT USE OR TRUST SOLANCH AND/OR VIATOR. Their only resolution was to offer a small fractional refund and I had to fight to even get 50% back. Neither Solanch or Viator stand behind their service and could not recommend either. In the end, by trusting Viator and their vendors, we paid much more than anticipated and both are unwilling to make it right if you encounter any problems. It is very disappointing to me that a Trip Advisor company which I have contributed and supported for years supports it loyal clients this way. I will be reconsidering all future travel bookings using any of their products.

Complete lack of communication although the company. Driver didn’t have my hotel info. We waited over an hour at airport

Great service, clean with that A/C running! What have been to the DR many time and always used another transfer company. But because I forgot to book our transfers Viator was the only company that would even talk to us about getting a transfer same day. They worked it out. All I can say we have a new transfer company we will be using from now on!

Everything was perfect, they sent me a message in the day of service giving instructions. Our flight arrived earlier and they already there.

Pick up was fine but horrible service for pickup on return. They forgot to send a driver on return from hotel to airport. When we called after not seeing them at arrival time, they sent some other company who arrived an hour later. We could barely make it to the flight and it was extremely stressful. Will NEVER use them again

Once the transportation arrived, it was a smooth ride. However, the driver was 45 minutes late from the agreed upon time. I would recommend budgeting for delays if going with this option.

They were consistent and waiting on us when we arrived to the DR. They were there 3 hours early for our right back to the airport to return home. They had good A/C cars in decent shape. They drive wild at times and blow the horns quite a lot, but I realized the signs and lights for traffic are a lot different and not as safe in the states. I would highly recommend though and use them again.

Friendly driver that took us to our hotel, even made a stop by a coconut shop and got us coconut water on the way to the hotel. That was really unexpected and a nice welcome on our first day. Our contact person Santa also made booking excursion and arranging our hotel pickup back to the airport seamless. Great service and would book with them again.

Very nice and patient. It was extremely hot so they had cold water waiting for us which was right on time

Our driver was awesome and he made our experience very smooth and easy. He knew he’d precious cargo on board and treated us as such. The gentleman who meet us at the airport was super attentive, knowledgeable, patient, and kind. I would definitely recommend your service to friends and family for their future travels.

DO NOT USE THIS COMPANY! I'm a travel agent and my family was traveling to Punta Cana for my sister's 50th birthday. The 1st day of them picking up went smoothly. The pickup on the second day was horrible. The return was disastrous. They did not pick me up. They caused me to miss my flight back to the US. My pick up time was 1230pm. I was riding back with 3 other family members. I was in constant contact with some one. At 1247pm I contacted They to inquire about my pick up. Bruno lied continously about someone being on the way. My flight was at 410pm so there was still plenty of time to pick me up. My cousins asked the driver about picking me up and he said someone else was picking me up...he lied. I contacted a manager, his only concern was blaming me instead of fixing the problem. I had to ask Bruno several times for a managers number. He said look at the voucher and find it. Needless to say I will never use them again for me or my clients!

nobody was on the airport to pick me up. Have to wait a long time for the transport. No WiFi in the car

Was over 20 minutes late. I learned my lesson because I was completely rushed at airport. Next time I order the transfer for earlier and let them wait for me. I don't like feeling nervous waiting on a service I'm paying for that is time sensitive

great company very profesional they were on time to my round trip to the airport good buses very respectful drivers.

Good immunization via WhatApp starting the prior day. Upon landing communication was established and locations the transportation company was easy.

The company did a great job communicating and the greeters were wonderful, they sent me a message to my phone as soon as we arrived telling me what to look for and with photos of where to go. Only drawback was that the driver was pretty silent and not necessarily friendly, he wasn't rude just kind of distant, and his driving made us nervous for our lives a few times. Also several times he was texting while driving which did not put me at ease with my family and children's lives in his hands.

Great company. They respond quickly. And were very kind. They offered us cold beverages as we arrived.

The drivers were on time for my round trip transportation! They got me to the resort and back with no issues, I even hired them to take us off the resort for shopping! I will definitely use this service again!

Will reccomend highly. They were On time. Professional. Courteous. They offer free wifi during the trip. Clean car

I spoke from Argentina, and they fulfilled the agreed time and value.

Good experience, everything was very good my driver waited for me and I get along to the airport VERY GOOD SERVICE RECOMMEND

Excellent service, they have exceeded my expectations of what I hired. Everyone was very friendly and the car was impeccable and comfortable. The driver was super helpful. I am happy with your service. Keep it up.

Excellent. Fast, responsive and fair price Excellent, fast, responsive Excellent, fast and responsive

Timeliness and Quality of Service... Excellent treatment and attention 100% recommended The first super comfortable vehicle