It's our first trip in the country and we don't speak a word of Spanish. We were coming back to Punta Cana from Santo Domingo to catch our flight back home. Our online searches say there is no stop at the airport from the APTPRA bus that we were taking so we had to book a ride to the airport from the APTPRA stop in Punta Cana. Unbeknownst to us the bus did make a stop at the airport for other passengers so we got off as well. Now we did not need a ride anymore. I called our local provider CTS Punta Cana just two hours before the scheduled pickup to see if they could cancel the ride and possibly refund my payment - knowing the short notice, I did let them know that I'd be happy for a partial refund. But very quickly they said they would approve a full refund for "service you did not receive". That really ended our wonderful visit to DR on a high note!
About Activity
What's Included
Includes
- Private transportation
- WiFi on board
- Bottled water
- Air-conditioned vehicle
Excludes
Departure & Return
Departure Point
- Please download WhatsApp for more efficient service ! This transportation is up to 30 mins (Bavaro , Cap Cana Area) transfers to Uvero Alto & Maco are 50-60 mins and will be a $30-40 price increase please check hotel location!
Itinerary
- Customer Inquiry: The customer searches for transport options (e.g., taxi, shuttle, private car, etc.).
- Reservation: The customer books the service online. The booking sometimes requires details like pickup and drop-off locations, preferred time, vehicle type, number of passengers, and any special requirements (e.g., child seat, wheelchair accessibility)
- Confirmation: The transport company confirms the booking via email, providing complete details for pickup. ( it is recommended that customers download and utilize Whatsapp for more efficient communication and service)
2. Preparation for Pickup
- Driver Assignment: A driver is assigned to the booking based on availability and proximity.
- Vehicle Check: The vehicle is prepared, ensuring it’s clean, fueled, and in good working condition.
- Route Planning: The driver may plan the best route or check real-time traffic data to avoid delays.
3. Pickup
- Arrival at Pickup Location: The driver arrives at the specified pickup location, often within a window of a few minutes.
- Customer Identification: The driver confirms the customer’s identity (e.g., through a name or voucher)
- Boarding: The customer gets into the vehicle, and any luggage or special requirements (e.g., child seat, wheelchair) are addressed.
4. Journey
- Route Execution: The driver follows the planned route, using GPS or other navigation tools to reach the destination efficiently.
- Customer Comfort: During the trip, the driver may adjust the temperature, offer water, or provide other services based on customer preferences.
- In-Transit Communication: The customer may track the trip in real time via an app or receive updates about expected arrival time.
5. Drop-Off
- Arrival at Destination: Upon reaching the destination, the driver ensures the vehicle is safely parked or stopped at the appropriate location.
- Customer Exit: The customer exits the vehicle, and any remaining luggage is handed over.
6. Post-Service
- Feedback Request: The customer may be asked to provide feedback or rate the service through the app or via follow-up communication.
- Fare Confirmation: If necessary, a receipt or invoice for the service is sent to the customer.
This sequence can vary depending on the specific transport service (e.g., ride-sharing, taxis, chartered transport), but these general steps outline the typical process.
Language Offered
Additional Info
Cancellation Policy
Reviews
Eli was the absolute best ! She took great care of me and my wofe throughout our trip in Punta Cana ! If you ever visit I recommend working with her. Extremely professional and helpful! Thank you Eliandra 🙏🏼
Super easy experience, they were very communicative with us and let us know who our driver would be and what car to expect. The driver was on time and got us to the airport with no problems.
My experience was great !! My drivers were on-time, if not early, and extremely patient and kind when my arrival time was delayed two hours after my reservation. The team was professional, communicative, and accommodating. I would definitely use this service again.
I had a great and pleasant experience. Everything was able to be arranged beforehand so that I could just go to my destination after a long flight. They were responsive, helpful, flexible and very knowledgeable about the area. They had cold bottle of water and WiFi available which was really cool since it was really humid and hot when I arrived in Punta Cana. They were very friendly and professional. They were on time to pick me up and drop me back off at the airport and always responded to any messages in a timely manner. They gave me a high quality experience for a great price! I definitely will use their services again and recommend to everyone.
Traveling with two kids is never easy, but Eliandra and her team made our airport transportation and tour trip completely smooth and stress-free! From the moment we arrived, they were attentive, kind, and patient with my children’s needs. Eliandra kept us informed and made sure everything was well organized. Our driver Juan went above and beyond to help with luggage, strollers, and making the kids feel comfortable throughout the ride. Later, during our tour to Higuey, our driver Alvaro was just as thoughtful—checking in often, making sure the kids were safe and happy, and allowing us to truly enjoy the experience without worry. It’s rare to find service providers who genuinely care about families, but this team made us feel supported every step of the way. I highly recommend them if you’re traveling with kids and want peace of mind. ⭐️⭐️⭐️⭐️⭐️
August 2025 I like to be on time and feel special! This was my birthday trip so it was only right! CTS went above and beyond they were not just on time, they were already waiting for us with a sign in hand! As soon as we got off the plane, we were greeted and guided smoothly through the airport. The ride was comfortable, and everything felt seamless. If you value punctuality and want to feel special with personalized service and proper guidance, I highly recommend CTS.
I recently had the pleasure of working with CTS, I can confidently say they exceeded all expectations. From the very first consultation, their team was professional, attentive, and genuinely dedicated to ensuring every detail of my travel experience was taken care of ! I highly recommend using them for your Punta Cana visit !
I would highly recommend CTS ! They had the car ready as soon as we arrived the minibus was clean had provided a lot of space the driver was nice and informative! I will be using them when returning to Punta Cana ! I suggest you do the same ! You won’t regret it !
The best airport transfer in Punta Cana !!!!! Will definitely use them in the future thank you Eli for everything!!!!!!
Provide Great service! Also provided a clean & spacious vehicle ! I will recommend them to all my friends and family following forward ! Choose them you wont regret it !
I had an outstanding experience. From the very beginning, the service was impeccable—attentive, well-organized, and highly professional. The transportation was comfortable and perfectly on time, showing great punctuality and reliability. On top of that, the treatment I received was absolutely wonderful—friendly, respectful, and always willing to help. I would definitely do it again and highly recommend it. Thank you for everything!
The driver arrived on time and was easy to communicate with. He was friendly, professional, and helped with our luggage without being asked. The vehicle was clean, spacious, and comfortable—exactly what we needed after a long flight.
I can't say enough good things about this airport transportation service. I booked them for both my airport pick-up and drop-off during a recent trip, and the experience exceeded all expectations! Book with them they don’t disappoint!
CTS provided great service for me and my girlfriend on this vacation! The airport transport was on time and smooth they also coordinated some excursions for us which saved us a lot of time ! I want to thank CTS for taking care of every need while visiting punta cana ! I would recommend them for all my friends and family and I’m looking forward to using them in the future!
My experience with CTS has been so amazing, would definitely recommend anyone to book them and the best deal packages when it comes to excursions. My experience with them was so good very professional anytime I needed something they communicated very well.
CTS was amazing and probably the best airport transportation service I’ve ever used! They were punctual and very friendly the service was excellent ! Eli answered every question I had and made me feel comfortable and confident in a new country! I would recommend CTS to all my friends and family! And will definitely use them in the future! Thank you for everything!!!!!!
I had a great experience booking with cts, me and my family had a good time on vacation and I didn’t have to do much planning thanks to cts , we were very well accommodated and the service was very professional.. will definitely use them again in the future
The service was immaculate. They communicated very well and kept me informed. I would highly recommend using them. Thanks for everything!
Excellent service on time before trip Very good communication on arrival Person was waiting for us with our name and Excellent service
Loved the Service. Super friendly and very punctual. We also went to Saône Island with them and all very good. I really recommend it in closed eyes. Thank you very much
We were very well served! They were attentive with us, we made transport to the tours, everything sure I recommend super
I had a very good experience the truth that the Service was very good, the attention was phenomenal and I will definitely use it in the future once again
Hello, the shuttle service was excellent, very good the attention they had with us. I recommend them for future trips due to the quality and efficiency of their services. Very punctual and confident of your work. 5 ⭐️
There was excellent coordination of the excursion, good prices, comfortable cars, friendly, very good punctuality, recommend!
Monday through Friday 9 am to 7 pm EST
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