Driver was unable to get on to property of hotel. Talking about upset 😡. So, we went to reception desk to get him permission for him to pick us up. He couldn't, so by time we walked all the way out to him (in the hot sun) out to him. The driver, had left us and we had to take a taxi, to make it to our flight on time. Which was more money. Be sure your DRIVERS, you send to the hotels, have the right id or paper work to get on to the secured properties. INCONVENIENCE.....
About Activity
What's Included
Includes
- Private, air-conditioned vehicle transportation
- Hotel pickup
- 15 minutes for departures
- Tolls and fuel fees
- Assistance with luggage
Excludes
- Tips or gratuities (not included, not mandatory)
- Charges for baby seats
- Additional stops or extra waiting time not scheduled
Departure & Return
Departure Point
- Pick up instructions to airport: "The driver will pick you up in the hotel lobby or at your designated pick-up location. Please ensure you are available 15 minutes before the scheduled time."
Itinerary
The driver will meet you in the hotel lobby, where you will be warmly greeted and assisted with your luggage. Sit back, relax, and enjoy a safe, punctual, and comfortable ride, driven by a qualified professional who will take care of you until you reach your destination.
Please note that each passenger may bring one piece of luggage for added convenience. If you are unable to locate your driver, do not hesitate to contact our support team.
We look forward to assisting you and making your transfer a pleasant and stress-free experience.
Language Offered
Additional Info
Cancellation Policy
Reviews
Disregard for punctuality. I waited for over 40 minutes after the agreed time. I gave up and got a cab.
Pick up at airport and hotel were prompt and professional. I was in constant communication with The person responsible for collecting me at the airport
The drier was great on time and very friendly. But Viator charged me twice for the same drive. I have no hear from them to refund my money
This company exercised good communication and prompt pick up timing. The driver was exceptionally respectful and hospitable.
Never got picked up at the appropriate time. The driver asked where we were 1:30 after the pick up tume
Not on time but work was done! We are waiting 40 minutes. you should establish a process with drivers and warn them that they need to be looked for
We were picked up at our hotel on time. We got to the airport on time. This was the cheapest version as opposed to hotel suggested transfer or Uber or a taxi. The vehicle was large enough but a bit run down, nothing fancy, the driver was not talkative but polite enough.
The good: I paid only $12 to get from MT Hotel to PUJ airport. The bad: the driver kept trying to change my pickup times, so I was in suspense until about 15 minutes prior to my pickup time once the driver shared his location with me via cell phone. The van's air conditioner barely worked. I think it would've been better to take an Uber to about 5 minutes walk from the airport [to avoid double the price airport fees].
The driver never showed up! I scheduled my ride and chatted with an operator who told me our driver would pick us up at 1:45 PM for our 4:44 PM flight and gave me their phone number to contact. On our departure date, I contacted the driver to ensure they were coming. They told me they would be coming at 2:20 PM and shared their live location with me saying that they would be there in 15 mins. After 20mins I noticed that they were not moving towards our hotel, and asked if everything was fine. They shared another number with me saying that that was our driver's contact info. I called this guy and he didn't even know, but tried to sound like he would be there in 20 mins which would be after 3:00 PM. Thankfully, the hotel was able to arrange a ride for us immediately and we were able to make it to the airport just on time.
Driver didn't show up and lied about it. This worst experience ever booking with viator. We could have missed our flights.
Transport never showed up, and we had to pay another car service company and made it late to the airport and our flight
It was scheduled for 9 am; the driver was scolding us at 8:30 and speaking very poorly because we were not outside, saying that if we did not come out, he would leave us there and report us as bad customers; horrible attitude.
O motorista foi bem atencioso e tudo ocorreu da melhor maneira possível. Recomendo utilizarem o serviço para se deslocarem dos resorts para o aeroporto.
I have a Trips Agency and on two occasions I booked the transfer for my clients never arrived to pick them up, from the day before I confirmed the transfer and they sent a WhatsApp message confirming the service, but at the time it comes time to be picked up and taken to the airport they never arrive, causing annoyance and distress among passengers, having to take a service with other people at the last minute. They pay back the money for the value of the service but it does not compensate for what my customers have to pay for the new service they take at the last minute. Please wholesale agencies do not contract with POLITTAN
Jonathan Jerez is the best taxi driver and businessman, I recommend him 100%, trust him... He is a very friendly guy.....
Incredible attention, the driver Jhonatan Jerez very friendly and helpful. Excellent welcome, the best choice to start our trip in Punta Cana 👏.
Parfait, chauffeur très professionnel, je recommande ce mode de réservation, tout prévoir à l'avance c'est plus facile
Excelente servicio. Llego exactamente a la hora acordada al lobby del hotel y nos llevo al aeropuerto sin contratiempos
They treated us great and my family were very kind to the children even put a chair. Perfect to continue with your great work
Monday through Friday 9 am to 7 pm EST
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