The operator was completely unresponsive to us and the Viator representatives, they never provided details regarding our pick-up, and never showed up to take us to the airport. They just took our money and refused to refund us. Our resort had to arrange a taxi to take us to the airport to catch our flight. This operator is totally unreliable and a scam.
Never showed up after I paid them. I will be disputing my credit card! Horrible. Don’t use this company!!!! Left us at the airport with two small children in hand.
Booked return private transfer to Bayahibe and waited 2 hours when I arrived because a large group of us who had booked a private transfer (6 x couples plus myself) were being herded onto a bus. Same thing happened on the return. They had no vehicles and no intention of providing private transfers. I am not waiting on a refund for the difference I paid in services.
Terrible experience overall with this transfer company. The service was extremely unprofessional, and it honestly felt like there was a lack of communication and accountability throughout the entire process. For my airport pickup to the resort, the driver arrived 30 minutes late and gave multiple excuses instead of taking responsibility. Unfortunately, the return trip was even worse. When it was time to leave for the airport, no driver ever showed up, leaving me stranded. When I contacted customer support, I was told to take a local taxi despite already having a confirmed voucher that covered both my arrival and departure transportation. After reaching out to express my frustration and disappointment, I was told I would receive a refund, but no details were provided about when or how that would happen. I also received a voice note that I couldn’t understand, and after asking for clarification, I never received another response. Overall, this was a very stressful and disappointing experience, especially while traveling. I would not recommend this company based on the lack of reliability, communication, and customer service.
We were traveling with family, and this private transfer was the best choice. The vehicle had plenty of room for luggage, strong A/C and even Wi-Fi. The driver was super cool and gave us great tips about Punta Cana
The ride was super comfy, but what stood out was how kind and warm the driver was. He made us feel like friends. The car had cold air, music, and even a phone charger.
What I appreciated the most was the punctuality. Our flight landed earlier than scheduled, but they were already there waiting. The driver was friendly, the ride was smooth, and the car had good music and great air
If you're looking for a reliable private transfer in Punta Cana, this is the one. My wife and I had a great experience. The driver arrived early at our hotel to take us to the airport, helped with luggage, and the ride was peaceful
First-class punctuality and attention. Fast, comfortable transfer with no delays. Great service to kick off our Dominican Republic trip
Excellent quality service in punta cana. We loved having wi-fi during the ride to the hotel. Highly recomiended for private transfers
We had an amazing private shuttle Punta Cana airport to resort. Everything went according to plan: the driver was early, the vehicle was spotless, and the ride was smooth. It took all the stress out of our arrival.
Had a great experience with Manuell travels, their team is very enthusiastic about their Job. Had the pleasure to travel twice with Enmanuel as a driver, and once with Angelo. Felt safe and got to our hotel, and back to the airport, ON TIME.
Great communication lots of messages from the company and the actual driver. On time at pick up from airport and return from resort would use again.
Francesco was a very nice polite driver. Enjoyed the service very much! Great driver too! Will contact him again in the future. Great job and work hermano!
It was great, the people was always nice to us as a family, I love that island is just a paradise would definitely go again without doubt
I came in July Elicio was my driver, it was great service, very professional and friendly driver.. from making an appointment to the destination it was top service❤️❤️
This transfer was so easy the bus driver was amazing he waited an communicate with me very well on the what’s app to say when he was at the lobby I definitely recommend this service ELICIO was a great driver.
Elicio was the perfect driver and host, he answered all of my questions thoroughly. I would definitely recommend him and the service.
Friendly staff. Even though we couldn’t speak Spanish we was able to communicate with the main organiser who had fast replies.
Alejandra was incredible, always looking out for us with photos and easy access
Very beautiful and warm, the reception was incredible, it is my first time in the DR and the welcome was wonderful 💖💖
My experience with Ms. Alejandra was excellent, she welcomed us and was attentive the whole time, excellent service, thank you.
An incredible unique experience, I liked it a lot 😊
An unforgettable experience, very good service
The best decision we made for our transfer in Punta Cana. The car was spotless, with loud air conditioning and pleasant music during the trip. The driver was very friendly.
Excellent experience from the first contact. They responded quickly by WhatsApp and on the day of the transfer the driver was already waiting for us. The trip was very pleasant and gave us several tips on places to visit in Punta Cana.
We booked the transfer from the airport to our hotel in Bavaria and everything was perfect. The driver was very punctual and super friendly. The vehicle was clean, air-conditioned and very comfortable. I would definitely use this service again.
I feel grateful for taking the service with Manuella Travel driver Victor gave us his support since we arrived we didn't have to line up the logistics was well organized for sure if I fly to Punta Cana Take the service with you
I made the transfer from the hotel to Punta Cana airport with Francisco. Punctual, fair price, good vehicle and excellent driver. In addition to Francisco being our driver, he introduced us to the city during the journey. And to facilitate Francis also speaks Portuguese.
Young Francis super friendly and attentive. He helped me even by bringing me a hat I forget
Excellent service provided by the company and by the driver we recommend it 100% because it is punctual, friendly, knows the route and provides a good deal
Very pleasant way the super friendly driver. Very attentive and nice Max was very attentive very comfortable all the time!!!!
He was excellent in transportation very careful and well anticipated we loved Very polite didn't run a lot, he's pretty cool
We hire to take off transfer from Punta Cana airport to the hotel, and return. Take off we were assigned Manuella travel tours, and in turn they sent us to Transporte Rosario Bavaro Punta Cana SRL. When the plane lands we are contacted by whatsapp, we were 15 minutes talking on the phone to meet, the driver saw us and was not able to get close. He made us leave the airport with the bags and our young son because he was not going to enter the airport like the other transfers do. On the way back we are the same gentleman, again he calls us by whatsapp and asks us to leave the door of the hotel, that is, to the route because he did not have the papers to enter. We stayed at Bahia Principe Fantasia, we had to ask the hotel people to take us outside in a cart because it is several blocks. On top of that when we got there he wasn't. Bad service, horrible, not recommended.
Punctual, helpful and professional. Thank you for the excellent service! Max all amazing, very pleasant the trip. Fast and secure
Excellent attitude of the driver Max Pacheco, except the panorama he had of the attitude of the people of the region. Excellent handling, punctuality and attention. Provided Internet, music to taste and excellent talk
Very great service, among the best I have received on a trip. The very attentive gentleman respectful and especially very effective in transportation. Super recommended
Excellent shuttle service. Driver Max Pacheco was very friendly. He picked us up at the allotted time. He made us good conversation is a very cheerful person.
Max gives you Comfort, punctuality WiFi and good service. Advance contact and a corde del intinerina and traffic
Excellent service and reception , very watchful of the tourist always making himself available for any need and information
Excellent service. Recommended on Trip became very nice to buy in a closed eye. If you are in Punta cana is the service you must hire Max.
Excellent service, highly recommended punctuality and charisma in the service, thank you for your company services and max the driver who attended us
Excellent service from the company. Very attentive and punctual. In-vehicle comfort and driver friendliness (Max). We recommend them.
Good service, very friendly and helpful. He helped us with all our queries and was very nice the trip. We'd hire him again another time 10/10
Very attentive and friendly, good service. It transported us with good music and enjoyable conversation. We are very happy with the service.
Very good service, they waited for me to leave the airport. I was constantly treated well, kindly. I recommend it
We had to live a situation colo family and Lamier was accompanied at all times and we were able to arrive on time at the airport you guaranteed his driving experience
As soon as we arrived at Punta Cana airport they were already waiting for us with our name sign, and that gave us a lot of peace of mind. The car was well comfortable, had air conditioning
We were greeted with a sign at Punta Cana airport, offered water and the trip was quiet. All clean, tidy and professional in every way
It was the best driver experience was the kindest thing we got in a comfortable SUV for the trip to the airport
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