I could not have asked for a better experience. The transport was seamless and on time. The driver was careful with our luggage and knowledgeable about the island. Excellent service!
I booked the Monkeyland half day excursion in Canada before I arrived in Punta Cana, but had a sudden back pain and Nexus graciously allowed me to reschedule my excursion date. Very nice excursion, great guide/driver. I highly recommend this excursion. Estiben sanchez at the Nexus desk was very helpful, friendly and knowledgeable. He was able to answer all my questions about this excursion, other excursions and airport departure.
Nexus tours are the most Incompetent Ridiculously inefficient, Unorganized people I have ever seen. Do not use them!!!!!
Arranging airport transfer took over 30 e mails before arrival. Setting up return to airport with their agent at the resort took over 2 hours!! For a simple ride to the airport. Driver was involved in minor collision on the way
Sandy is an amazing representative for the company! Any questions or concerns we had, he dealt with efficiently and quickly. He was a joy to deal with.
Very disappointing experience with Nexus Tours. We had a scheduled airport transfer at 11:00 AM and were present at the pickup location on time. The driver never contacted us and made no attempt to locate us. Hotel staff at Lopesan confirmed that no driver asked for us, and I was instructed to contact the app. I initiated a chat at 11:04 AM while still waiting, but no immediate support was provided. The company later claimed the driver was there based on GPS data, but the image provided is unclear and does not show readable timestamps. Being nearby is not the same as completing the service there was no communication or effort to connect with us. We were present, on time, and actively trying to resolve the situation. This caused unnecessary stress and forced us to make last-minute arrangements to get to the airport. I would not recommend this service due to poor communication and lack of accountability.
Go Amstart. While we waited for our ride more than half hour in the heat a fumes we watched as Amstar rides wer picking up their customers seamlessly. On the return they sent their car to different resort. We ended up takin a taxi. Never again.
Was very easy to deal with and would use again. They were on time and made it better to be a resort as early as possible.
Douby was very friendly and helpful. We did a snorkelling excursion and arranged private transfer to the airport. Amazing experience working with him.
I booked this car service in advance and they showed up 35 minutes late with no proactive communication or apology. I had to call the customer service line to find if my driver was even on the way. When you’re paying for a scheduled transportation service, punctuality is the bare minimum.
Killy Camacho with Nexus Tours EXCEEDED OUR EXPECTATIONS! 🤩 Amazing guide, top-notch transportation, and unforgettable experiences! Triple tour and dolphin experience were a hit with our large family in Punta Cana. Highly recommend! 🙏
Our rep Ronaldo German from nexus tours was amazing, from our arrival and the top class service, help and support throughout our stay, he went above and beyond his job role, this guy booked trips and even bought things to the hotel from local supermarket for us! Ronaldo you made our holiday so memorable and for that we will be forever thankful.. you deserve a promotion for sure, thankyou, Zoe (the boss) and Tony just want to add the hotel impressive where we stayed was beautiful but the food was very takeaway style, and the most disappointing thing was the seaweed that makes the sea so dirty it ruined my jewellery and swimwear! We’re lucky we had an upgrade too as the main pool Is a bit to be desired for as paint is peeling and lots of debris in it.. the premium pools are much nicer..Such a shame as overall the place is spotless, and a lovely place to stay with staff especially entertainment team who work tirelessly!! Thanks Punta Cana we will be back and Ronaldo you’re a top class man!!
Used Nexus round trip transport & booked excursions through them for Sept-Oct 2025 trip to Punta Cana in the Dominican Republic and they were actually pretty amazing. Exceeded my expectations with customer service upon arrival and aftercare. We did not like our resort so we moved to a new one and they were on top of it updating their system so we were picked up at new resort for excursions and transported back to airport from the correct resort. Wander, the rep at original resort, even intervened and personally arranged transport for us to new resort and made sure he met driver before we left to ensure we arrived safely. The staff on the excursions were awesome too. I honestly cannot say enough positive things about our experience with them. I would definitely recommend them in the DR.
We booked a round trip airport shuttle for my sister’s destination wedding in the DR. Nexus was the transport company the wedding website had all guests use. A group of 6 adults and a 12 year old were on the same flight for my sister’s wedding so we agreed to take the same shared shuttle. The airport Nexus employee led us to a large white van and as soon as we sat down the driver passed back 7 cans of beer. Everyone was feeling excited to be there, surprised, and not thinking twice, so 6 adults took a can each. The driver gave a bottle of water for the 12 year old after we said no for her. Later on a red light he passes back a plastic bag with 8 more cans of beer. We were confused and just put it on an empty seat and no one took any. At the hotel everyone takes their bags and I hand him a generous tip from everyone. He pockets it without looking, then holds his hand out and asks me for $75 to pay for all of the beers. $75! He wanted $5 per beer can “given” to us. My husband speaks better Spanish than me and he spoke to the driver insisting we didn’t take or drink beyond the 6 beers. I know he did it aware he could take advantage of us stupid tourists but it was truly scummy. We did drink the 6 beers and he wouldn’t stop arguing so we gave him $30 or so and he finally left us at the steps of the resort. We all felt really gross and on edge as that was not the start of the wedding week we expected. None of the other wedding guests that used Nexus had this happen. Thankfully our ride back to the airport in an orange Nexus van was completely different and normal. The driver was friendly and we couldn’t be more relieved he didn’t scam us.
He was a life saver ! Last minute bookings came in handy when no one else was reliable ! Thank you so much Carlos for all of your help
Rodolfo was so hospitable, kind, and compassionate! Eriberto was a smooth and safe driver. This was excellent service to cap off a fantastic stay at the Majestic Colonial.
Rodolfo the driver was excellent & personable. Rodolfo the tour assistant was excellent as well & I appreciated the prayer prior to ending our vacation.
Seidler was an awesome help. He was a blessing to us and was very patient and friendly. I appreciate all his selfless attention as he took cate of all of pur needs.
The rides were timely and drivers were accommodative. The best part of the service was our concierge Jose. He was the absolute most helpful and most kind. He would greet us with a smile and made our day every time we saw him. He helped us book an excursion to swim with dolphins and helped us with both rides to and from the airport. He answered any questions we had and made sure we were taken care of. Thank you Jose, you are the best and helped made our trip so memorable!!!
Absolutely phenomenal experience with Nexus chores from start to finish everything was seamless and stress-free. The team is incredibly kind, professional and always on time courteous and ready to help with a smile. The drivers are excellent safe, friendly and knowledgeable about the area. We were impressed and will definitely use them again.
Amazing staff that schedule the transfer from the airport to hotel. staff at hotel was top notch to our needs and scheduled everything we needed
Nexus Tours was a great experience since arrival to drop off. Guys at the airport were easy to find and my rep Reynaldo Tavarez was very efficient at helping me with all my dinner reservations and hotel activities. I’d highly recommend Nexus Tours to anyone that travels to the DR.
Janelin was our Sunwing concierge in Dominican. She was extremely professional and helpful during our stay. Thank you.
If you value customer service, please save yourself from headaches and NEVER use Nexus Tour. They claim to be 24hrs, but this is a scam. The customer service representative was unable to change my pickup time because they were waiting for the driver to confirm. Why does it take over 5hrs to confirm if you are a 24hr company. The customer service chat is also terrible. I will advise you to go with another company.
Anyel was very helpful, a English was excellent😀he made us feel very good We his service we are two old women we love him the restaurants was good
Anyel was very accommodating when flight was delayed. Hotel was excellent have no complaints. Would definitely recommended
We had a wonderful experience! Jose and Monica were wonderful to deal with, they helped us from arrival to departure and answered any questions we had! Very friendly! Thank you so much!
Killy & Carlos are both lovely, very good customer service, and very quick with setting up everything! Thank you so much to both
It was amazing! Miguel Castro was also an excellent host taking us to and from the airport, he was funny and engaging. He provided valuable tips and left us in a great mood. He made our trip better
My Nexus Tours representative Claudia J. was EXCELLENT. She was very attentive to our needs and made sure thar our transfers and transportation went smoothly. Our driver who took us to the airport was soooooo much fun. I loved this company because of Claudia J. and our driver. I wish I could remember his name because he was awesome just like Claudia J. I will make sure to use Nexus Tours for all of my transportation and transfer needs.
The Nexus rep Claudia was AMAZING. She helped us so much getting our transfer set up! She was so nice and was so incredible. Thank you Claudia!
We arrived from Club World to the Nexus desk in the airport. That is the moment your luxury travel ends. The hall where they are located was like a zoo. You have a long wait when you get there, and finally you get to a clapped out van, where they threw our expensive luggage in the back with no care. We arrived in the rain. The van was really uncomfortable, the aircon did not work and all the vents were broken anyway. The van had only one working windscreen wiper. More worrying was the state of the engine and gearbox on this van. It could not be driven in correct gear as the gearbox made terrible whining noises, and the engine sounded like it was on its last legs. Overall a very unpleasant experience, but I suppose we got to our hotel...just!
We arrived at Santo Domingo and we were met by the nexus rep in the airport. A guy came and took our luggage which we thought was the driver as the nexus rep allowed it. He directed us the the bus and we went in the drive stood at the door and allowed this man to demand a tip from us. “Tip me now, I need it now before you go” we were all looking at each other like what is this. He sounded very aggressive and we got a bit fearful and give him some money. This time the drive was standing at the door looking on as though he was in on the extortion. I would never travel with Nexus again, neither would I recommend. Trip advisor needs to have zero rating because that’s what I really wanted to give you guys. In my country extortion is a crime. I should never be forced to tip anyone.
Drive from airport to hotel was good but, going back to the airport was pretty bad. Paulino is such a rude guy. When I arrived, He was so nice offering me staff to do but, I didn't do anything with him so, didn't provide money for him. Time to leave, He was so so rude, and He never stop talking on the phone talking bad about other customers. Never again.
Once again, I want to highlight our rep Orvin Medina!!! From the time we landed to our return back to the airport, Orvin was there!! He booked our ground transportation to & from the airport. Our driver was waiting for us & safely transported us in a clean, air conditioned passenger van. They provided special attention to my girlfriend who needed help with her cane. AWESOME customer service!!
Our representative Jorge was extremely helpful. We would keep in touch through my preferred communication. He helped answer any questions I had whether about the trip or different parts of the island. He was so helpful with booking the excursions as well as followed up the next day about the experience. We received private round-trip transfer from the airport to the hotel. I’m glad I used them and had a great rep as Jorge.
Our bus was slightly delayed picking us up and I was given Vasco’s number. He answered right away and was quick to give us an update. When the bus was delayed further we called him back and provided an update and reassurance our airport transportation was coming. Highly recommend asking for Vasco as your nexsus travel sunwing rep.
We had such a good experience with nexus! Jameson was a wonderful rep and helped us throughout the week with any questions we had from transfers, shopping, excursions he was super nice and very informative!
Excellent communication all the time. The transportation was on time and very detail. Very good service at all. Jameson St Hilaire was very helpful and he was available for any question regarding tours or transportation. Very recommended.
We used several services of NexusTours. For the airport/hotel transfers and for some excursions in Punta Cana. Everything was perfect: the explanations, the professionalism, the respect of times, the advices. And I would like to put a special focus about their representative at our hotel: Felix ZABALA was always present for us whenever we needed him for any advices or any help. Felix ZABALA was just great and super professional!
From the moment we arrived at the airport they refused to give us the information about the last day picking up time. They wanted us to participate in a meeting to give us information about the excursions they sell prior to giving us the information we needed. We told them we didnt want to participate in any meeting. They called us anyway to the hotel room at 8 Am to remind us to attend the meeting. We said no again. We didnt receive the information we needed until the last day , we even sent a whatsapp asking for the picking up time and no answer. We spent our last morning trying to find a member of the company in other hotels and we finally found one who gave us the time. The whole last morning wasted under the sun walking from resort to resort trying to get in touch with someone from the company. It is not fair. we paid for the transfer service! We are not supposed to participate in any meeting to get the information of our transfer!!!
After trying to pay twice, my payment was rejected and I hired the same service through the hotel with this same company. Upon arriving at the airport, they transferred us to the hotel in a rather dilapidated van and after a few days, the charge that was rejected at the time appeared on my card. When checking at the offices they have inside the hotel, they told me they couldn't solve anything for me; upon arriving in my country, I started a claim and after a month of insisting, I managed to get them to acknowledge the wrongly charged fee. For my part, I will not hire this company again, but that does not mean that others should not do so.
We are delighted by the kindness and good service. I recommend Darielys and Estiben.
Juan Carlos is excellent! It solved my trip from the hotel to the airport. It was very friendly and friendly. Thank you!!! I had a very good stay in Prinses
We were on a Senior Trip at the Lopesan Costa Bavaro Punta Cana Hotel from June 9 to 14, 2025. It was a planned trip a year in advance where we bought separately the land from the air. In this package we included airport to hotel transfers and vice versa, when the day of return arrives, the night before my husband goes to the Nexus office- who work excursions and precisely transfers to help him, guide him and inform him how our collection process for the airport would be and employee Gilberto Villegas HOSTILELY instructs him to download the application and follow the steps. My husband at the time tells her that he didn’t have his cell phone on, he came from the pool and again asks for help, staring at his very impolite and unprofessional electronic tablet. My very astonished husband and of course is very angry goes to the hotel reception to explain what happened to the hotel manager where he tried to help without any positive response believing that he had helped- and so we thought everything was solved, the manager tells him to stop by in the morning to certify that everything was okay: the "employee" UNPROFESSIONAL and uncommitted to his position and his company indicated that the pickup point the next day was at the MEETING POINT of the hotel to take us to the airport, when my husband tells me it was weird position that I have been visiting Punta Cana for years and always both the arrival and the picked up is in the "lobby" of the hotel but towards that point we went, when we arrived the security guard of that area asks us for a ticket of EXCURSION and we were surprised and we told him that we were heading towards the airport and he tells us that it is not there but in the lobby- my husband goes more upset towards the counter of the meeting point area and asks by extension of telephone to talk to the manager of the hotel- when he tells us that he can no longer do anything put we had checked out, the security guard seeing the situation communicates with the office of Nexus: where unfortunately: is the same employee: GILBERTO VILLEGAS: and he questions why he sent the tourists (my husband, our daughter and I) to that area and it is when he verbalizes: "that he would NOT transport us- if we did not pay for a taxi- that we missed the flight" the security guard -very friendly- very humble- characteristic of the Dominican employee- lets me know what the arrogant employee of Nexus said- and it is I who go to his office to claim his unkindness, his hostility, his bad treatment, his lie, his poor empathy, his bad service and to my surprise: he did the same q with my husband: he replies: if they do not advance they miss their flight: I told him UPSET pq did you do us that? You don't know if we have money to pay taxi: pq you didn't help us? And likewise he ignored me and stared at his fabulous tablet. Thank God they called us to the lobby to transport us. I do not deny that I feared for our safety- in a country that is not ours (PR) Never in years that I have been visiting Punta Cana had had ANY problem and look that I have come to Punta Cana more than 20 times!!! Never the Dominican employee is identified as this lord UNprofessional- who obviously does NOT LOVE HIS WORK and does not follow his trainings in relation to the client (tourist)- his position is to SERVE- HELP, that one as a client feels satisfied, happy and can recommend with closed eyes the company, but more: that you want to use his services again: he played with our safety, treated us like trash, was not empathetic!!! And I wonder? If a person of legal age or we go- if a person X does not have a cell phone: how do they do their transfer procedure? Are you denied service like we are? Or is it MANDATORILY because of the blessed app? I, Lymaris Sanchez and my husband do NOT recommend that your transfer services do so or process it with this person: GILBERTO VILLEGAS: from the Nexus company at the Lopesan Costa Bavaro Hotel: I swear not to help us- and this bad time I do not wish it to anyone. The hotel should evaluate such situations that happen in its premises pq tarnish its image- such an exceptional hotel and it is regrettable that people like this member of Nexus- which, I still retain its image- "pull" in his chair back - ignoring our conversation and covering his face "scrolling" his tablet- denigrate the good treatment that is received from the hotel having external dealers like this. Still I wonder if this gentleman loves his work and values it: pq for me with what happened- he hates it, how is it possible to gamble with the safety of a tourist? This experience I took on this trip was horrible and unfortunately I feel more sorry for my daughter: that being such a long awaited trip to celebrate her achievements and having such a high expectation will end like this!!!! Unfortunate for others!!!!
They took care of me very well, Eudi Perez was wonderful. A helpful and attentive young man who always wants us to be at ease and well served.
Excellent service, the colorao (Eudi perez de nexus tour) is the best. gentle, helpful and friendly. Lopez I recommend favorably
The scheduled return transfer from our hotel to the airport never arrived. A real mess and a tease
Vladimir attended me, very attentive, helped us at all times. Thank you so much for everything. We will definitely move back in with you.
Excellent Welcoming with staff speaking a little French. Mini bus with wifi to please the customer on the way without the return alas. Very good price by booking in advance online. Barely 50€ AR
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