Scam…. Transportation was not what was advertised. It was NOTHING luxury about this pickup. They tried to put my family of eight in a beat up minivan that only fit 5-6 with no room for luggage after having us wait in the heat for over an hour. I booked a luxury sprinter and they were aware of my family size ahead of time.
This was the absolute worst travel experience. I booked my round trip ride March 2nd 2026. Upon arrival on April 2nd, 2026, I could not locate my driver. This prompted me to reach out to this provider and inquire on my drivers location. I was then informed that they canceled my ride. I never received a cancellation notice.I received a reminder for the scheduled pick up on April 2nd, 2026 from viator. Also, on my viator account under “My Bookings”, this ride was still confirmed/active (not cancelled). The local provider then sent a white sedan to pick me up, which I refused. I booked a luxury vip suv, and I refused to settle. Again, there was no cancellation notice sent to me and I had already paid for the booking. The local provider then sent an suv and stated that I would have to pay an additional fee. He stated that there was an error with the booking and that we would connect with viator together to resolve the matter. THIS NEVER HAPPENED. He never called me back with a viator representative. Instead, he canceled my return ride without any notice. This experience started my vacation on a very negative note. DO NOT BOOK WITH THIS COMPANY. They had 1 whole month to review my booking and advise of any issues. They waited until I arrived at the airport to leave me stranded. Then tried to give me a low quality service, instead of the luxury experience I booked and paid for. The suv that did arrive was also not up to standard. However, the driver was professional and accommodating, unlike the company representative I spoke to via WhatsApp.
Excellent place very good service I recommend.
If amazing excellent experience experience is an excellent app beneficiary excellent experience goodisima
From the moment we landed at Punta Cana airport, they were already waiting for us with a sign with our name on it. The previous communication was very clear and the vehicle was spotless, with air conditioning and plenty of space for luggage
We did the tour to Santo Domingo and were delighted. Our guide explained everything with great passion. It is a walk full of history and culture to have better general culture
The vehicle was spotless and allowed us to relax after the very long, fun, and adventurous trip and then get some rest on the way back to the hotel.
We loved the punctuality and attention to detail. They even offered us cold water along the way. The driver was very polite and knew the area well. Great magical experience
We loved the friendliness of the driver, the cleanliness of the vehicle and the professionalism with which they handle everything. They even texted us the day before to confirm the time and give us peace of mind
We arrived 45 minutes late and yet the driver waited patiently for us. He helped us with the bags and led us to the vehicle, which was in excellent condition. The trip to the hotel was fast, smooth
We decided to book this private transfer for comfort and it was one of the best decisions of the trip. The driver was super professional, waited for us without rush, and took care of everything flowing calmly. We traveled as a couple and enjoyed the journey as if it were part of the holiday
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