I booked a round-trip airport transfer, but unfortunately the return service was a complete failure. While the initial pickup went smoothly, the driver for the return leg never showed up at the scheduled time. I waited at the designated location, but no one arrived. In the end, I had no choice but to use the hotel’s shuttle bus to reach the airport. What’s worse, when I contacted the operator to report the issue, I was met with dismissive and unhelpful responses. There was no accountability, no apology, and no effort to resolve the situation. I paid for a round-trip service and only received half of what was promised. This experience was frustrating and unprofessional, and I strongly recommend avoiding this service to others.
About Activity
What's Included
Includes
- Private transportation
- A bottle of cold water or soda for each passenger.
- WiFi on board
- Pen and paper immigration form.
- Air-conditioned vehicle
- FREE BABY SEATS.
Excludes
- Dear customer, you can order a desired type of drink: beers, champagne, rum, wiski, wine, this will have an additional cost, which you must pay to the driver. Add your order in the comments area.
- Gratuities
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
Easy to locate once outside of arrivals. Quick service. Clean and cool van. Plenty of space for luggage for 7 ppl. I would likely recommend for families traveling together and those with kids.
Miguel was amazing! He was very friendly and informative about his beautiful country. I will most definitely request him to transfer me to the airport and other hidden gems. BOOK MIGUEL!!!!
Once we walked far enough down the corridor to see my name at the airport, the vacation was off to an excellent start. The cold bottle of water was much appreciated. Manny is the perfect combination of friendly and professionalism. Highly recommended and much better than the transport that Sunwing was selling.
My drivers both and from Punta Cana Airport were excellent- and went well above and my expectations! The Chevy Suburbans were spotless; well detailed and luxurious with leather seating- very comfortable. After a long flight I was given exactly the kind of welcome and service that offered time to stretch out and relax before checking into The Westin Punta Cana. Upon check out, my driver was early, courteous and very helpful- all hallmarks of a professional livery/limo service. I will certainly use your service again during my next visit to Punta Cana and would highly recommend it to anyone.
Our driver arrived to pick us up at the entrance of our hotel. He arrived 10 minutes earlier than the agreed appointment, just in case. He was very polite, well dressed and kind. The car was clean and nice. We got to the airport comfortably and on time, it was a great service. Big thank you to our driver Mr. Edwin Rafael, you are great!
I highly suggest asking for Edwin Vasquez. He was very prompt and he exactly were he said he would be. On our trip back to the airport my son got sick. He was so understanding and kind to him. He was such a life saver. Excellent service!! Thanks Again Edwin!!!
Great service! Jeremías is the man. Showed up before I got there and was ready to go. Professional and timely. What else do you want?
This service was excellent . The prices are reasonable and the drivers are punctual. They send you a message 24 hours before with the driver’s name and picture so you know exactly who to expect. I had originally booked only from the airport to the hotel but after the attention we received including the child seat, I decided to book it back as well. I have been to Punta Cana twice before and always grabbed a taxi at the airport and we were charged an arm and a leg for it so this time we decided to book ahead of time and it was so worth it!
I couldn’t be more happy with the service provided. I originally book a service as part of my travel package that was non responsive. I had to cancel two days before travel and found luxury airport transfers. Contact them on Facebook and the response was immediate courteous and professional. Our driver Dulce was waiting for us at the airport on time provided us with cold water and was very nice and friendly! She provided the same great level of service on our return trip! Luxury Airport Transfer kept us up to date with any information we needed to ensure smooth travel. Very responsive, professional, A++ service !!! If you need transportation while in the DR book with them !!!! You won’t be disappointed!
We had a great experience with Luis Miguel. He was on time, friendly, and the car was incredibly clean and comfortable. Free bottled water and beer were a plus!
Dulce was so fun and full of energy great customer service!! Manny too was great!!clean and great service
Great service, I highly recommend to use this transportation company, the service was great. The car is very luxurious and clean. On top of that, Manny, one of the company drivers is very courteous and punctual. Ask for the driver Manny. Great experience!!
Dulce Garcia Es una excelente driver. Nice people. Great and cleaning car. Excellent talker during the tour.
Excelent job. Very professional and above expectations. Car was clean and polished. Driver very friendly
Excellent service, very good price. Jeremias the driver , very professional and entertaining. 100 % satisfied with the service.
amazing and trustworthy. he is very knowledgeable with directions. I felt very safe with him. highly recommend
OMG! All I gotta say is Jermaiah is the best he help me with everything thing I need he was on time best driver I ever had and I’m from America and I can say that highly recommend if you looking for dependable driver for your stay
Best Traspotortation in DR driver was professional excellent I will recommend to anyone the want to gout to punta cana
Jeremia the driver was very professional and polite, excellent service it will be my first option on my next trip to the Dominican Republic.
Best service in town. They driver was very chill and nice to us. I’m going to book them whenever I come back
I have been utilizing the transportation services of this company for the past three years. Every time I visit the Dominican republic I rely on the excellent service provided by Juan Luis Aquino’s team of professional chauffeurs. Their fleet is top notch and extremely clean. I am always impressed with their level of quality. In addition, the personal care, professionalism and the on-time performance remains unmatched. I highly recommend this company. They simply understand quality in a modern era. My last trip with them was a 2 1/2 hours private transfer from Punta Cana to Santo Domingo. The driver showed up on time and very nicely dressed. The Suburban they provided was modern and had complimentary Wi-Fi. Once again, I was 100% satisfied. Thank you gentlemen for the fine service you provide. Keep up the great work.
Very good service for our shuttle; punctuality, friendliness, and quick response to a question. I recommend it!
I highly recommend, it was all perfect, they are punctual and the driver sr Tejada was very friendly and helpful informed us about the whole place and gave several tips, when we return we will always ask for the services of this Enterprise.
Wonderful experience and especially the driver who makes with his attention of the trip a unique and charming paradise.Thank you Diomedes .
Excellent Service, 100% Safety and Comfort and a staff trained to provide us with the best as customers.
Best company in DR my family and I used transportation from pujasia rui Vabaro was the Best Service K e used the behicle. Clean very professional driver His name was Jeremiah I recommend this company for anyone who wants to travel 👌
This was without a doubt the best Service I have received, punctual, very good driver Mr. Deivis Fabian, an excellent treatment, I remember them 100% and without a doubt I would use them again on my next visit to Punta Cana.
Excellent company. Clean vehicles and especially driver quite professional good imgles. Thank you luxury aerport t tranfer.. Sweet very friendly and friendly. I will always recommend and choose..
Super super excellent Service the best transfer from all over the Caribbean and Punta cana really good drivers on the wheel quite professional my family and I felt safe and reliable with our transfer to the airport was very quiet and good music provided us sweet mmm very rich were your driver was a very beautiful sweet girl was called 😁 clean and aromatic vehicle... Recommended by us.. Thank you for your service. We'll be back.
Thanks for your transfer we feel very happy are your services from our hotel to the airport the luxury aerport transfer company excellent all good vehicles, good air and very good your sweet driver did not take to the airport with good music and clean vehicle drives very professional ,Thank you for your services.
Excellent Service; They are responsible, respectful, the driver was very friendly and above all the prices are the best in the market. It was a very pleasant experience, from Punta cana Airport. My friends had a great time, on the way to the hotel. Without a doubt, they are 100% recommended they will never regret it, much better that they wait for you, and not you for them. (For those of us who travel to DR they are a very secure Enterprise so that nothing happens to them) Recommended a thousand times!!!
Very good Service, nice place hope to come back soon and use this same Service I really loved the country
Delighted with the Service received by luxury airport transfers have very professional, friendly and polite drivers. Our transfer from the hotel to the airport was excellent and safe, our driver was a very sweet girl as her name gave us a very professional Service.
Monday through Friday 9 am to 7 pm EST
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