Buggy Half Day Adventure With Cave Swim From Punta Cana

Terrible company. We first booked the city tour with this company. The tour itself was fine except the van did not have windows so we inhaled exhaust fumes all day. We all ended up with headaches. We tried to cancelled the buggy tour we had also booked, but they wouldn't let us. They came up with all kind of excuses ranging from you need to cancel 7 days in advance, need 76 hours notice, no can do after 5p, to need to show them a medical note. None of these people tried to help and all of them were rude once they understood we wanted to cancel our booking. Their only cancel policy is to deny cancelations at all cost. We used Destination Services at the Serenade Resort, I do not recommend them. Save yourself the headache and go with another company.

We were never picked up for our excursion. We had it scheduled through our travel agent before we left for our trip. On the morning of our excursion, we waited in the lobby of our resort and no one showed up to pick us up. We contacted destination services and rescheduled for the following day, which was their recommendation so the date and time were approved by them. No one picked us up the following day either. When we returned from our trip and started working with our travel agent on getting a refund, destination services refused to give us a refund and said we were a no-show. We would NOT recommend them due to the hassle and disappointment.

Ruined my honeymoon and still coming after me. SCAM SCAM SCAM. they cancelled my trip without my permission with less than 24 hour notice. Told me I had to contact Expedia for a refund. When expedia contacted them for approval they told expedia I cancelled my trip! I never did and have proof. I will find every way to make everyone aware of this scamming company until I get my refund.

Driving on a dirt sand road used simultaneously by other vehicles such as cars and trucks. That to say this was NOT a unbeaten, ATV path and your eyes and sinuses will collect a lot of dirt! ! Extremely, extremely dusty! Highly recommend bringing a bandana, and goggles! The facility has them for purchase but as you'd imagine, at a steep premium in their gift shop. (Wanted $20 US for the googles) The vehicles, as expected, were in battered condition, with one vehicle in the caravan that actually broke down, but what i'd expect! Arrival at the cave swim was truly the high light! Walk through a small coffee and cocoa farm with product tasting, then down a stair case into the cave and then you can walk right into the chest high, cool refreshing water! Photographers in the cave and along the travel route site ready to take those adventure photos for review and purchase at the end of the day! The photo's quality were pretty good!

I reserved this activity by mistake in punta cana but I was in puertoplata I called to change it or get a refund but they never send my money back or change it. L

Was a excellent experience Stephanie was a wonderful explain everything including the activities she was the best

My wife and I had so much fun last year we simply had to go again this year. One thing I like about this excursion is the half day duration, you'll be back at your resort by 12:30-1:00 pm.

I booked our excursion through Expedia and on the website it stated that it was available. I received an email to confirm the hotel and waited. I decided to go inside the hotel to make sure that we were scheduled for a certain time. After 40 minutes of talking with the rep in the hotel I was told it was full and I needed to schedule for the next day. I explained that we had plans and was unable to book during that time. I asked for a refund and they stated I need to contact Expedia. Expedia then said it was up to this company. After two days Blue Partner states that they were not refunding my money although the available time showed up available they provided a different option that I decline. Expedia tried reaching them and eventually gave up and refunded me my money but Blue Partner still received my money. Do Not Book Wiyn Them.

I recently stayed at Chic from Mar 27-Mar31. There, we were introduced to J.J. the travel excursion agent for Blue Bavaro, who sold us the buggy excursion via credit card charging us $139.94. Then, he told us the credit card payment did not go through, and although it would show up as pending on American Express, it would be negated. He proceeded to have us pay him in cash, which we did. We asked for a receipt but one was not provided at that time. We returned home to Boston and found the charge had gone through on the credit card. We would like your help in resolving this issue with either a credit card payment void or a refund as we were essentially charged double at this time. Thank you so much, otherwise the excursion itself was fun and enjoyable! Best, Esther

The trip was very fun and we enjoyed seeing the country side, but multiple stops feel like we were simply paraded around tourist stops. Also buggies are automatic, not manual transmissions as stating in this listing

<p>this trip was fun until we stopped at the beach there you are met with any one and everyone that wants a tip for everything</p>

<p>This was very fun. fiancé and I felt like we did so much on this tour. The cave swimming -- ONE OF THE HIGHLIGHTS of my trip. It also made my hangover disappear. lol the staff are awesome as well. we purchased the CD with the pictures just because all the pictures were high quality and great. Also, keep it mind it helps them financially. The beach was also great. be careful -- they try to sell you everything here and are very aggressive.</p>

Great all very good interacted, they got fillet the Representative was very good friendly and respectful

The service was excellent from estefania, super punctual the buses very comfortablew. An unforgettable experience

Darlenis jimenez was the one who organized the excursions. A very nice girl you can trust with total security. I regarding the excursions were 10 unforgettable experiences.

Very good tour, we had a great time. a very entertaining experience with a lot of mud!!

Excellent Blue travel Service, especially our assigned advisor Ronald recommended us 3 tour one of holy visit Sunday, buggy to macau and saona island All very good, plus he gave us a free shopping tour, which was super economical was called Gift Shop Limary.

We did several excursions and all of them 🔟!!! Thanks to Ronald for the great vibe and attention! Super recommended!!!!

Excellent attention from Ronald very cordial and concerned to deliver a good Service the tour we took very good excellent prices 100% recommended, we would return happy.

We were a gang of friends and had a great time, definitely to repeat. Thank you very much to GREY SANCHEZ for your recommendations and excellent Service. Greetings from Spain

Usually those who come to Punta Cana stay only a week... DON’T WASTE TIME ON THIS TRIP! The advertising is great, the walk goes away from it! It's terrible, graceless and they spend most of the time taking the tourists to the shops. It is 5 minutes taking a bath and everything else they engage you to buy and buy! All the tours in Punta Cana are a hole!